I don't think they could do a thing to improveâ€¦it was fast, it was easyâ€¦I was having a little trouble with my lock to get my key and the manager came out and said can I be Assistance and with a smileâ€¦she opened it up the lock box, got the key, and she gave me a couple tips ie to make sure to take pictures of the odometer and the gas before trip there and at drop off locationâ€¦ so I felt really great. I would definitely recommend this location! I felt like my needs were well taken care of and the smile was a bonus!Chris M.
Customer Reviews for Stallworth Reo
(U-Haul Neighborhood Dealer)
Des Moines, IA 50309
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes - Sábado:
8:30 a. m. - 12:30 p. m. / 1:30 p. m. - 4:30 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Tina was absolutely AMAZING!! Her and her husband were very helpful and had excellent customer service! Will definitely be back!Crystal B.
Easy process thx!Derek S.
Great customer serviceIndia M.
Very much enjoyed working with these folks. Friendly and happy.Jerry W.
Helpful and friendly staff at the SE 7th St location. There are many locations closer to me, but I would always come back to this location.Daniel M.
Customer did not leave a comment.Michael V.
Very helpful in getting my rental available for two days as I was not able to move in on the regular schedule.Jessica P.
Customer did not leave a comment.Thomas F.
Tina was amazing! She was organized and very, very nice! I came to drop off the truck during lunch hours when they were closedâ€¦. She saw me waiting and came right out. It was an excellent experience. Dawn GenglerDawn G.
Customer did not leave a comment.Ronald H.
Returned after office had closed.Michelle D.
She was great! Got me checked in fast.Connor N.
Person running the store was kind, but was pretty unprofessional. The store want open based on the listed hours, reeked of smoke & and was unorganized. The drop off process was difficult and very inconvenient.Mahmoud A.
The location was just ok but the service was excellent.Ana O.
Customer did not leave a comment.Mike F.
Customer did not leave a comment.Janet J.
Customer did not leave a comment.Burke W.
Easy facility to get to and very helpful staffstephanie M.
Very friendly. Will definitely use this location again if neededRoxane D.
Great business that is well run and accommodating!Mary J.
Best uhaul interaction I have ever had.michael V.
The guys from this location were so nice excellent serviceSalvador N.
Customer did not leave a comment.Karen S.
The man and woman working at this facility were both very very friendly and helpful.Daniel M.
Customer did not leave a comment.KEVIN C.
Customer did not leave a comment.paul G.
The lady at the return location was very accommodating with my return and made it quick and easy. After a pretty terrible uhaul experience overall, it was good to end on a positive note.emily H.
The manager at this Location is amazing, the best service we have had in a long time. She came in on a Holiday weekend to help us get our moving truck. Really appreciated all of her help.Dave B.
Customer did not leave a comment.Ivan R.
Customer did not leave a comment.Russell C.
Customer did not leave a comment.Craig B.
The truck that I rented from you guys was absolutely horrible we weren't for sure if the transmission was going to fall out of it when we put it in gear or it was just going to fall apart going down the road I was very disappointed in the vehicle and I can't believe after all of the times that I have rented from U-Haul that you still keep a vehicle like this on the road this truck needs to be taken off and put into retirement if this is the kind of vehicle I will be getting from U-Haul I will not use you againVALENTINA Q.
Customer did not leave a comment.Gary N.
The attendant was very helpful and professional.LEO J.
I enjoyed during business with Michelle. I loved her personality, attitude and special her smile. No improvement needed at this time. God blessRuth K.
Customer did not leave a comment.Toby G.
The owners are amazing. I chose them because I have watched how hard they work every day 7 days a week! You want to be treated with courtesy, respect and kindness this is the place to go!!!! Amazing and wonderful owners â¤ï¸â¤ï¸â¤ï¸Michelle C.
This was the best experience I have had at any U-Haul in the past. They were very helpful and curtious i I will pass on my awesome experience with this company. I recommend this U-Haul over any.... Thank You Stallworth Reo for your hospitality......Victoria N.
Customer did not leave a comment.Aaron H.
The lady that helped me was very friendly.Kenny A.
Customer did not leave a comment.Jennifer C.
Fix the bathroom toilet in the women's bathroom. The whole place needs a little updating, but staff is great!JACQUELINE U.
They were very friendly and helpful in getting the equipment I needed. Thank youSteve S.
Great reps at this location to work withMatt C.
Van was dirty. Loose coords on the inside. I don't really care, just don't want to be charged.John F.
Tina was great to work with. Deserves pay increase- bonus and PTO. She does enough hard work to cover for her being the only person at a busy location.... I will be checking to see if she was compensated extra and recognized for my recommendation.Cole T.
The owners/managers were extremely helpful and friendly. Whenever we move again in Des Moines, IA we will be sure to use them!Dana K.
Customer did not leave a comment.Becca P.
The worker with Edwards Moving (hired thru U Haul) were on time, extremely helpful, and worked out perfectly in Des Moines for unloading truck! I have nothing but great things to say for all the help they provided and made a stressful day, go extremely smooth. Very helpful and would highly recommend them!!Richard C.
Customer did not leave a comment.Patty L.
The location was hard to get to. The individual running the place had an emergency, so it was closed. We had to leave the truck, keys, and contract signed with date and time there, calling the individual who said she would check the trucks in the next day.James M.
The lady who was working was greatmichael M.
Don't send anyone to the Euclid street u haul.unlike the 7th street uhaul the euclid location was rude and refused to. Honor my reservation. The 7th street location was friendly and more. Then helpfulJANICE K.
Nothing, the works were very polite as well!Joey S.
Customer did not leave a comment.Martin A.
Customer did not leave a comment.Thomas F.
Customer did not leave a comment.Gary F.
What they indicated as the amount of fuel that was in the truck was incorrect. They took the truck and put gas in it. This made me wait another 20 minutes when I first ordered the truck I staying in Ames with the rental place less the a mile away. The location change added 1 1/2 hours to my already busy day. When I dropped off the truck at 1:30pm on Monday the drop off location was closed.Thomas H.
Customer did not leave a comment.junfang G.
Customer did not leave a comment.Candice O.
Customer did not leave a comment.Robert K.
Customer did not leave a comment.Glenn Lewis G.
Amazing location. Best customer service I've receivedBryce F.
Customer did not leave a comment.Tami M.
Customer did not leave a comment.Benjamin S.
Customer did not leave a comment.Nathan W.
Customer did not leave a comment.Tina S.
I got charged a fee for Gas when I have never been charged for gas before and I've gone through uhal 3 other times. The lady was very nice and respectful but I did feel like this location is ripping people off I spend $75 on a SMALL uhal that I used for 1 hour. I got a MEDIUM sized uhal and used it for 3 hours from a different location and was only charged $55 DONT COME HERE THEY OVERCHARGE.VALERIE R.
Customer did not leave a comment.Lakeysha J.
Customer did not leave a comment.Lori H.
Staff was very friendly and trailer was in good shape other than very dirty on outside. I immediately took it to car wash since it was caked with so much dirt (appeared it had been operated extensively from a gravel road).Tim M.
So helpful and easy to work with! Thank you!Lindsay G.
Customer did not leave a comment.MATTHEW B.
Customer did not leave a comment.Mark J.
Customer did not leave a comment.Taylor G.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.Garry B.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.ROBERT N.
The challenge with the drop off location was initially that it wasn't clear where to leave the truck, so left it out near the road with the trailer parking. They were supposed to be open until 4:30, so we arrived at 3:30 in case we had additional U-Haul app issues, but they were already closed. The app didn't work for the check-in because it wouldn't upload the picture of the odometer and gas gauge and wouldn't let us. I've last that function. Had a couple different people try it, same result. So we called and did reach a helpful lady who said to just leave it and she'd check it in later which we did. But it's in an out of the way location and we couldn't lock up the dolly or blankets, so hoped they wouldn't get stolen. We received a message the next day that it was due back, and a few minutes later received a call from the same lady confirming that she'd check it back in. She did get it checked in just before the due date and time, so all ended well, it we did actually return it the previous day.Jeff C.
Customer did not leave a comment.maria C.
The wordlock to retrieve the key for the 10' truck was increidbly difficult to unlock, it would only open partway with the correct phrase entered. I had to use a flathead screwdriver to pry it all the way open, very frustrating.Andrew E.
Great customer service !Krage C.
Great customer service.Eric R.
Good people. Easy to work withLILIAN G.
Customer did not leave a comment.ted P.
Customer did not leave a comment.Scott E.
nice check out... all businessMark S.
Customer did not leave a comment.EVONNE M.
Tina was incredibly responsive and helpful in arranging my rental. She was also flexible and generous with return time which made moving a little less stressful. Would definitely recommend and would definitely go back.Blake S.
No improvements needed from my standpoint - They were so amazing!!! Can't say enough about how considerate, pleasant, friendly, personable and accommodating to us. They were even able to upgrade the uhaul from a 15' to 20' the same day we came in and were able to hire some extra hands for our move out of town that day. Had the best experience ever and they made it super easy!! Thank you!!!David V.
No one was thereDaniel C.
Customer did not leave a comment.Terry B.
Customer did not leave a comment.LARRY S.
Very professional people very helpfulKenyarta W.
Customer did not leave a comment.CAMERON JAMES H.
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