Customer did not leave a comment.Shirley S.
Customer Reviews for Stallworth Reo
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person running the U-Haul here was excellent! We told her about our situation in Iowa City and Ankeny and did not charge us for the extra miles. They were very professional and kind!Lauren P.
Customer did not leave a comment.Richard G.
I truly can't think of anything that you can do to improve, my experience today was made perfect by the very helpful, caring, friendly staff.Sheree S.
The space is very narrow.Sahr S.
Customer did not leave a comment.Donald S.
Customer did not leave a comment.Esther J.
Customer did not leave a comment.Jason M.
Customer did not leave a comment.Joel A.
Customer did not leave a comment.Michelle H.
Customer did not leave a comment.carol M.
Very nice lady. This is my second time moving with her services and I'll come back againSlobodanka D.
My move was hectic, but this was a really easy pickup and return process. The customer service was excellent, I didn't catch her name but the employee that helped me was super friendly, helpful and made this entire process smooth!Buyenyo O.
Customer did not leave a comment.Steve P.
I picked up the truck before the office was open and signed in on-line ahead of time. Went over to pick up the truck and went to the email as instructed and it was asking me for additional information, ie passport, rental agreement. I own my home so one was not applicable, but none of the information is something people normally carry with them. I had to call customer service, which originally sent me to South Dakota who said they would have to transfer me to someone in Iowa. She transferred me to someone in Minnesota. She was able to help me complete the rental process. While driving the truck I noticed that the keychain that is attached to the key makes driving the truck potentially dangerous. The keychain hangs right above my leg while in the ignition. When coming off the gas to get on the brake the keychain would jam between my leg and they key itself preventing me from getting to the brake. This presents a dangerous situation in the case of an emergency braking situation.Andrew H.
Customer did not leave a comment.Linda V.
Great family owned business. Nice to be in a friendly company. Was very understanding to my family issues. They was very friendly.Judy H.
Customer did not leave a comment.Bryan H.
Excellent customer service 👏Donya L.
The staff were friendlyKERRY S.
One of nicest people.Love to business with them.Bhajan A.
Customer did not leave a comment.Billy J.
Everything was great.Kraig B.
Customer did not leave a comment.Clifford S.
Customer did not leave a comment.Morgan M.
Customer did not leave a comment.Joshua M.
Was told items ordered were in stock, got to pick it up to find out the items for moving were not in stock, ended up being given a 'different'TV box that failed and broke my TV.Andreu R.
no need to improve on anything excellent service!Glenda M.
Customer did not leave a comment.Brooke H.
Customer did not leave a comment.Cheryl T.
Customer did not leave a comment.David C.
Staff was very helpful in informing me that there was a problem with my trailer and that it was not something to be taken lightly. They gave me proper contact information to report it to uhaul and the worker I was with also reported it while I was still present.Samuel D.
We tried dropping off but office was closed even tho sign said open. We called and they said they were picking up a truck and will be back. We did self check out. Whole experience was disappointing and very expensive. Will not use againNicole C.
Customer did not leave a comment.WENDALL B.
Great experience here too. Very welcoming people.Tim L.
Customer did not leave a comment.Buffy N.
Customer did not leave a comment.Lea K.
Stallworth Reo was first rate in every respect. Highly recommend.Clinton M.
Customer did not leave a comment.Michael P.
Efficient and got us checked out quickly.Linda D.
Customer did not leave a comment.Marshal T.
Customer did not leave a comment.Jason B.
Tina was a great help in getting me set up and checked in! Great customer service. The drop off was seamless as well, Overall great experience and great people!Noel N.
I thought I was getting a truck at one location but they sent me to a different one. I wasn't real happy about that but I went. The location I got the truck from wasn't the best surroundings but the service was great. I would go there again in a heartbeat!Jenna M.
Customer did not leave a comment.irene S.
Location was closed when we arrived for scheduled pick-up. Someone finally showed up 15 minutes later. Didn't get the truck for nearly 45 minutes after scheduled pickup. Truck had low fuel and I was informed I was required to fuel up to at least 1/4 tank despite there being less to start.Christopher H.
Customer did not leave a comment.danny V.
Took forever to drop off trailer because when I tried the website to return after hours it told me to go to a different location. Talked to 3 people, and the 3rd person finally told me to leave the truck at the The original location.Jennifer H.
Customer did not leave a comment.Brett K.
Customer did not leave a comment.Joseph S.
Nicest people you'll ever meet. Always friendly and always helpful.Darin R.
Customer did not leave a comment.STEVEN P.
Customer did not leave a comment.Darin R.
My new friend at the front desk was amazing. What a great personality she has, and made the experience an awesome one.Jason W.
This is by far the best U-Haul dealer I have ever done business.Waneta K.
The staff was extremely helpful and very efficient in getting me my rental. I had an emergency come up and the owner of this location was incredibly compassionate and very helpful. I highly recommend this company.Todd R.
Make sure that the truck has having wine before it goes out on the roadJoe G.
Best experience I've had with moving.Tony H.
The truck broke down and uhall knew the truck was in bad shape but they put my family in it and made us fill the truck up before we got it and after we got itamber C.
Customer did not leave a comment.Wayne C.
Customer did not leave a comment.rob A.
They did not have the two dollies I had reserved but the truck was there so that is good.Renata D.
Customer did not leave a comment.Ryan M.
Keep up the good work. Hopefully letting us know best spots to put the truck, c in case the lot gets full.richard G.
Customer did not leave a comment.Mike H.
Customer did not leave a comment.laurence A.
I was charged $100.00 on my debt card when my bill was only $53.56 and I was not refunded, I am very upset and I still would like my refund.Samuel B.
Customer did not leave a comment.CRAIG L.
Customer did not leave a comment.John H.
Customer did not leave a comment.patrick F.
Wonderful service Thank you so muchPaul S.
The standard rental time was 9am to 3 pm. they did let me extend that time so it was OK. Maybe have a standard rental time of 7 am to 5 pm to give someone a little more time.DOUGLAS F.
Customer did not leave a comment.Penny P.
Customer did not leave a comment.Thomas H.
Everything went smoothly. Keep up the good work!ALAN W.
Customer did not leave a comment.zach B.
Was a great experience! When I was having a difficult time scheduling the timing for pick up, the were more than willing to Worked with me and my timing so that I could move on my scheduled times and days. Offered to check me in so that moving was all I had to worry about! Thankful and appreciative.Brittany C.
The app didn't work on multiple times. Also wanted to charge me for two full days even though I brought the vehicle back a half of day early.Kevin L.
Customer did not leave a comment.Brian B.
Awesome service!Ann M.
The drop off was the best. The lady there was super helpful. She made the drop off experience painless and efficient. I would recommend that anyone in the Des Moines area deal with them.Tod Y.
She is amazing! Thank you!Saley N.
Customer did not leave a comment.Mark U.
Very friendly and had the truck pulled up front ready to go.Andrea F.
Customer did not leave a comment.Michael R.
Equipment should have been retired years ago.phyllis P.
Smelled of marijuana.Jeffrey R.
Customer did not leave a comment.Jeffrey O.
Customer did not leave a comment.Kris W.
I don't think they could do a thing to improveâ€¦it was fast, it was easyâ€¦I was having a little trouble with my lock to get my key and the manager came out and said can I be Assistance and with a smileâ€¦she opened it up the lock box, got the key, and she gave me a couple tips ie to make sure to take pictures of the odometer and the gas before trip there and at drop off locationâ€¦ so I felt really great. I would definitely recommend this location! I felt like my needs were well taken care of and the smile was a bonus!Chris M.
Tina was absolutely AMAZING!! Her and her husband were very helpful and had excellent customer service! Will definitely be back!Crystal B.
Easy process thx!Derek S.
Great customer serviceIndia M.
Very much enjoyed working with these folks. Friendly and happy.Jerry W.
Helpful and friendly staff at the SE 7th St location. There are many locations closer to me, but I would always come back to this location.Daniel M.
Customer did not leave a comment.Michael V.
Very helpful in getting my rental available for two days as I was not able to move in on the regular schedule.Jessica P.
Customer did not leave a comment.Thomas F.
Tina was amazing! She was organized and very, very nice! I came to drop off the truck during lunch hours when they were closedâ€¦. She saw me waiting and came right out. It was an excellent experience. Dawn GenglerDawn G.