Please simplify the return process during after-hours. It's ridiculous to require photo confirmation of mileage, gas, interior.David M.
Customer Reviews for Stadium Storage
(Distribuidor de U-Haul del vecindario)
Hadley, MA 01035
(Located down the road the Hanger)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8:30 a. m. - 4 p. m.
- Sáb.: 8:30 a. m. - 3 p. m.
- Dom.: cerrado
- 9/22/2021: cerrado
- 11/25/2021: cerrado
- 12/24/2021 - 12/26/2021: cerrado
- 1/1/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Only one person in location and did not install the trailer correctly to my truck and I almost got involved in an accident.Ricardo M.
El cliente no dejó un comentario.Brian B.
El cliente no dejó un comentario.Colette B.
El cliente no dejó un comentario.Walter L.
had trouble with the mobile/after hours pick up. For some reason we had some trouble associating the order to the UHaul account, but eventually we did figure it out.Matthew M.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Stephen D.
u-haul agent was polite and courteous - that's goes a long wayROBERT M.
El cliente no dejó un comentario.VERNON S.
El cliente no dejó un comentario.bella A.
Charged us an extra $31 because we returned after 9:00am even though our reservation didn't state a 9am drop off time anywhere!Jaime D.
El cliente no dejó un comentario.Wenwei L.
El cliente no dejó un comentario.ERIC R.
El cliente no dejó un comentario.Larry B.
El cliente no dejó un comentario.Todd P.
Very pleased with service at this location. Attendant is always very courteousFrancis A.
Excellent service and great locationROBERT F.
El cliente no dejó un comentario.William B.
Manager was very helpful and courteous--overall a great experience--would definitely rent again!Lawrence B.
Didn't use cell phone check-in; a bit too cumbersome for me.Michael M.
Amazing customer service, the person who worked with us at this location was so, so helpful!!!Will G.
The 24/7 approval process cut into 30 minutes of my rental periodJADA LOPES E.
All was perfect! I am remiss in remembering the name of the associate that assisted us but he was professional, pleasant and proficient!GIOVANNI S.
El cliente no dejó un comentario.Hassan A.
Really excellent service....was helpful confirming on the phone the day before the rental and then professional the day of the rental as well. Thanks so much for your help!Barbara H.
El cliente no dejó un comentario.Rosemary S.
The location was great. However, I had to call customer service en route and it was an awful experience. I waited on hold for 15 minutes to ask a simple question about how tolls work. The person who first answered heard my question and immediately transferred me with no information. I had to wait on hold for another 15 minutes to ask my question. I got an answer, but the answer did not hold true to what happened. The rep told me that there was a sensor in the truck that would allow us to go through all tollbooths just like my EZ pass transponder. However, that did not happen. Luckily we were cautious and went through a lane that had both options or else we would have been stuck in a lane unable to move because of the gate arm. Thoroughly disappointing. And the process of paying for tolls is ridiculous. $1 charge for each toll is extremely expensive, and given that there's no way to pay for it ourselves (using our transponder for example) it's quite limiting.Nathan M.
The location was closed that day due to a family emergency by the people who run it. So we tried to use the online instructions to return the rental. Oh my god, your online site is awful; it refused to recognize we were allowing location services and we wasted over an hour, going back home, loading the app, and trying again. Your people are great. Your online service is GARBAGE. Hire more people, and pay them well; that's how you can improve things for your next customer.ROBERT B.
El cliente no dejó un comentario.Sangsoo L.
Corporate should Make price clear from the start. I don't think anyone pays just 19.99 for a rental.GREGORY B.
El cliente no dejó un comentario.Francis A.
El cliente no dejó un comentario.jimmy B.
The dude running it was extremely kind and amazing. He is one of a kind!!!!Ralph F.
El cliente no dejó un comentario.Philip L.
My mom set up to rent another uhaul at this same location. But for some reason the wedsite wouldn't get us pick it up. So I had to rent another truck. And finally after an hour of waiting it let me pick up another truck.Simone F.
El cliente no dejó un comentario.Jonathan S.
I spent 20 minutes trying to check in via the website. Using two different browsers, both with location lookup allowed, it failed to recognize my location. This would have been fine if there was some way for me to manually agree that I was at the correct location (with some hefty fine if I wasn't), but there was no way for me to get past step 1 of the process. So at like 12:30 am, I had to call to check in the truck. After 10 minutes of one of the more infuriating hold loops I've ever been subjected to, I got someone who said they could transfer me to the right person. I was then on hold for another half hour when the system just hung up on me. So I wrote an email directly to the rental agent, hoping they wouldn't charge me extra for something totally out of my control. All that said, one of the locations I have regularly rented from doesn't even have cell reception let alone enough signal for data. Really not sure what I would have done in that situation. Please at least fix your check-in site. Maybe also plan for the fact that not every location (or customer for that matter) is going to have ready access to it. Thanks.Michael P.
Used after hours drop off. Very convenientCarlin B.
El cliente no dejó un comentario.James L.
El cliente no dejó un comentario.Laura S.
Customer service was abysmal. They did not clarify that we had to use the app to pickup the van, and then when I went to return it, after calling in advance, no one was at the location when I arrived and I once again had to use the app to return the vehicle. Poor communication and always seemed like we were bothering them with questions. Will not rent at this location again.Miream L.
Being a non-US resident made the pick-up far more difficult than was required. If we were told we would need our visa for the pick-up, we would have saved over 1.5 hours. Please keep policies for international drivers more front and centre!Mukund P.
El cliente no dejó un comentario.Henry L.
Really excellent service, and the self-service app was super easy to use. I'd use the service again without question.Albert W.
Attentive agent, friendly, well done.Francis A.
El cliente no dejó un comentario.James C.
Software for online checkout was surprisingly good however check-in by phone has been problematic all three times i have done itMICHAEL D.
El cliente no dejó un comentario.judith R.
I attempted to drop off my vehicle for over an hour late night. The online app would not register the site location. No help desk could be reached. As a result I had to drive over an hour back the next day to drop off my keys.MAX P.
Always great.SHANNON N.
Mark was friendly and competent.Susan B.
El cliente no dejó un comentario.ROMANN K.
El cliente no dejó un comentario.Alyssa Q.
El cliente no dejó un comentario.David G.
It was exceptional. Service was great. ThankyouMichele S.
El cliente no dejó un comentario.olabisi O.
El cliente no dejó un comentario.WARREN D.
El cliente no dejó un comentario.Ginger P.
El cliente no dejó un comentario.Lane F.
El cliente no dejó un comentario.robert B.
El cliente no dejó un comentario.Daniel L.
Mark was great, friendly and easy to talk to. I will be back in the future, thanks.Leonard D.
El cliente no dejó un comentario.Jennifer G.
Make it very clear from the beginning that if people are using phone check in, they should download the app and that it likely won't work from a browser window. Tell the individuals working at the location, make it clear on the website. The call representative I finally spoke to said he gets many calls a day about the problem. It would've saved me 45 minutes of hanging out alone in a dark parking lot trying to figure it out and being on hold.Rachel T.
El cliente no dejó un comentario.CHERYL H.
Most pleasant uhaul rental experience I can remember, and I have had a lot.Sam B.
El cliente no dejó un comentario.thary P.
El cliente no dejó un comentario.Masashi H.
El cliente no dejó un comentario.Meghan S.
El cliente no dejó un comentario.JUDITH M.
I found an empty syringe behind the passenger seat. I took a picture too. Seriously thinking that no one cleans these trucks. Very unhappy.Kaitlyn V.
El cliente no dejó un comentario.Michael M.
You only need a bit of tech knowledge to do the digital check in. It was great. Very smooth. Truck great. Easy!Nancy S.
El cliente no dejó un comentario.Rajeev G.
El cliente no dejó un comentario.John N.
You're doing great. Just keep up the good work.Katherine K.
El cliente no dejó un comentario.Tamer S.
El cliente no dejó un comentario.Miream L.
El cliente no dejó un comentario.Alvaro C.
Contactless drop-off. Very straightforward!RACHEL J.
The best ever. I will use it again and again. Far higher than my expectations.Rohan N.
El cliente no dejó un comentario.Aarohi G.
Your website is terrible and they charged me extra for gas after I brought level to when I picked up the truck, U Haul does not get a good grade from MeLarry T.
My only complaint was the price of the rental and the truck only got about 6 miles per gallon...Jonathan V.
El cliente no dejó un comentario.melissa S.
El cliente no dejó un comentario.Kenneth R.
El cliente no dejó un comentario.Forest C.
El cliente no dejó un comentario.Bruce M.
El cliente no dejó un comentario.Paul H.
El cliente no dejó un comentario.THORNE P.
El cliente no dejó un comentario.Sahil S.
El cliente no dejó un comentario.jeanne T.
We were able to complete the contact less check-in process. Easy to follow the App and drop keys in box. Night and Day experience from picking up the truck in Boston!Adam L.
El cliente no dejó un comentario.Stephen H.
Location is super convenient. So is the 24/7 drop off capability.Stephen R.
El cliente no dejó un comentario.Kirk N.
Excellent serviceFrancis A.