Customer Reviews for Stack & Store Mini Storage LLC
(U-Haul Neighborhood Dealer)

822 reviews

1621 Belair Rd   Bel Air, MD 21014
(Us Rt 1 - Next to Plaza Ford)

(410) 877-7832

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 9/2/2024: Closed

Services at this Location:

Contact Us

(410) 877-7832

1621 Belair Rd
Bel Air, MD 21014
(Us Rt 1 - Next to Plaza Ford)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 9/2/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

timothy atkins 
Rating:
4.0

Only there very briefly. Was met at the door, the representative was extremely helpful and took care of all the out-processing and sent me an email with the receipt. Perfect.

Philip Hughey 
Rating:
5.0

Mike , was very accommodating again !!! I will go out if my way to deal with this U-Haul center they make renting their equipment easy . I would highly recommend this U-Haul center.

ken mcgowan 
Rating:
3.0

It was a quick drop off, which is good. Nothing truly standout, other than an easy drop off.

Michael Murphy 
Rating:
4.0

We just dropped the truck off.

Russell Bien 
Rating:
5.0

It was a good experience with no surprises.

Gregory Liss 
Rating:
5.0

Amazing people. I left my E-ZPass in the truck and then went and got it for me after hours.

WILLIAM SNYDER 
Rating:
5.0

I think you guys should give a class on how to treat customers .

ken mcgowan 
Rating:
5.0

Customer did not leave a comment.

Ralph Vitale 
Rating:
5.0

Customer did not leave a comment.

Cynthia Park-Mortimer 
Rating:
5.0

Great customer service and easy to find.

Kyle MacIvor 
Rating:
5.0

I appreciated the service, this rental was very efficient, there were no problems. The truck is just what we needed.

David Sack 
Rating:
5.0

The team was great. Friendly service and equipment was well maintained. No improvements necessary!

Michael Melchionni 
Rating:
5.0

Super helpful staff and made turning the truck in easy

Wesley Roberson 
Rating:
5.0

Customer did not leave a comment.

Brian Kirk 
Rating:
5.0

Very professional customer service. New equipment

Gail Houston 
Rating:
5.0

Customer did not leave a comment.

ROBERT CONYER 
Rating:
5.0

Everything was very nicely explained and the experience was excellent.

David Sack 
Rating:
5.0

Fast and easy

Charles Nutter 
Rating:
5.0

Manager met me on the lot and made return hassle-free

David Senac 
Rating:
4.0

Very good experience. Only issue was I had to request for a receipt for turning in my rental unit. Thete was a reluctance to do so, but finally after being persistent, the receptionist signed my original receipt with the time I returned the unit.

Joe Price 
Rating:
4.0

Customer did not leave a comment.

ALAN LOMBARDI 
Rating:
5.0

Customer did not leave a comment.

Harry Sprouse 
Rating:
4.0

Fast service and a clean vehicle

Wayne Epps 
Rating:
5.0

Happy helpful cheerful man.

Spencer Glasgow 
Rating:
5.0

Customer did not leave a comment.

EUGENE O'HANLON 
Rating:
4.0

Customer did not leave a comment.

DHRUTVAN DAVE 
Rating:
5.0

Customer did not leave a comment.

garcia williams 
Rating:
5.0

Customer did not leave a comment.

susan opdyke 
Rating:
5.0

Easy

Joan Falanga 
Rating:
1.0

Used my own eZPass transponder. UHaul keeps charging me fees for ‘violations’. I drove through the Harbor Tunnel southbound and then northbound. I have been charged more than 5 extra ‘violations’ for a 4-hour trip to Rockville and back to Baltimore. Tic-tacky undisclosed, hidden fees. Would NEVER rent from UHaul again.

Kristen Graham 
Rating:
5.0

Extraordinary customer service along with arranging the needs of the customer in a professional manner! This location is the only choice for me for my uhaul needs!

john nash 
Rating:
5.0

Customer did not leave a comment.

Donald Fry 
Rating:
5.0

Customer did not leave a comment.

sandra bishop 
Rating:
5.0

Mike was very professional and whole process was smooth and efficient.

Lori Remeto 
Rating:
5.0

The guy working the desk was extremely helpful!

Julia Spier 
Rating:
5.0

Cleaness truck I have ever rented and the lady running the office was very nice. I would definitely recommend this location to anyone looking to rent a Uhaul truck.

Michael Lyon 
Rating:
5.0

Nice personnel and great vehicle

Joseph Ruppert 
Rating:
5.0

What to improve for the next customer. Nothing . Continue what you are already doing.

bernard schuler 
Rating:
5.0

Outstanding customer service

Matt Johnson 
Rating:
5.0

Customer did not leave a comment.

Corey Rausch 
Rating:
5.0

Customer did not leave a comment.

David Hiza 
Rating:
5.0

we were told it was a new truck with only 4,000 miles-however, the brakes were very hard to engage making it difficult to stop- there were leaks in the Moms Attic area which leaked onto boxes and froze them to the truck because of the cold weather-in the back of the truck were extra blankets that got wet from the leaks and froze them solid to the floor making it difficult to remove items when trying to unload

CORINNEPATRICIA MOSELEY 
Rating:
5.0

Customer did not leave a comment.

Felicia Shelton 
Rating:
5.0

This location provided the needed vehicle quickly after another location failed to have the reserved vehicle. The staff was very friendly and helpful.

JAMES MONROE 
Rating:
5.0

Customer did not leave a comment.

Erin Boyce 
Rating:
4.0

Customer did not leave a comment.

Lenore Paseda 
Rating:
5.0

I was in a bind with my commercial business. I had hopes I could get a quick rental and was right. Spoke with Mike and Debbie ran with things. The rental was well organized, fast and super easy. It met my business needs perfectly. Highly recommend.

mark wiley 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH JONES 
Rating:
5.0

Customer did not leave a comment.

Paul Morris 
Rating:
5.0

Customer did not leave a comment.

CAROL ABBOTT 
Rating:
5.0

Dome light of Truck in-operable

Michael Egbert 
Rating:
3.0

Customer did not leave a comment.

JOSEPH DESMOND 
Rating:
5.0

Customer did not leave a comment.

Rod Bourn 
Rating:
2.0

First our location was changed for pickup...we were doing mobile pickup and my husband called and said it wasnt working and was told u he had to be on the premises for it to work..well he went early am to get the truck and it didnt work.He called the emergency # that was posted and a lady yelled at him to tell him he work her and her husband up..no one came out to help him access the truck.I was able to pick up the truck around noon that day and the guy was polite.

Philip Mallon 
Rating:
5.0

None. The gentleman who provided the truck was great.

Dennis Kaler 
Rating:
5.0

Customer did not leave a comment.

Wanda Peterson 
Rating:
5.0

Customer did not leave a comment.

Talya Goodman 
Rating:
5.0

Customer did not leave a comment.

Christopher Woodie 
Rating:
5.0

Used after hours from off.

SCOTT COSTER 
Rating:
3.0

Just left the truck in the lot when they were closed and did a virtual check out. Plenty of large parking spots.

Rebecca Miller 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY SWINTON 
Rating:
5.0

Customer did not leave a comment.

Edward Fioravante 
Rating:
5.0

Customer did not leave a comment.

JOSEPH CARLOZO 
Rating:
5.0

Mike and Debbie are wonderful always try to accommodate you Thank you so much

LISA CALL 
Rating:
5.0

Customer did not leave a comment.

ANDREW SYLVESTER 
Rating:
5.0

They double checked and had the trailer repaired before pickup. Great place.

MARGARET NOLL 
Rating:
5.0

Customer did not leave a comment.

TROY MCCRARY 
Rating:
5.0

Customer did not leave a comment.

RAYMOND AIREY 
Rating:
4.0

Customer did not leave a comment.

GARY BAUER 
Rating:
5.0

When a customer selects a specific location to pick up that’s where the truck should be. They should not have to drive out of the way almost an hour to pick up the truck. It’s really crappy service on U-hauls part. And what makes matters worse is I made the reservation a month ago....I will NEVER use U-haul again. The original pick up location was 7280 B&A Blvd Glen Burnie, MD 21061.

NICOLE BRANDENBURG 
Rating:
5.0

Mike was very helpful and flexible.

BEATRIZ MUNOZ-SHOCK 
Rating:
3.0

After hours drop off

DOUGLAS MARSHALL 
Rating:
5.0

Customer did not leave a comment.

PAUL LUBERTINE 
Rating:
5.0

Customer did not leave a comment.

s657894764784 schlay 
Rating:
5.0

Customer did not leave a comment.

IVAN LALKOVSKY 
Rating:
4.0

Customer did not leave a comment.

JUSTIN JEAN-LOUIS 
Rating:
3.0

Customer did not leave a comment.

Erica Semkow 
Rating:
5.0

Customer did not leave a comment.

KEITH WALTER 
Rating:
5.0

Customer did not leave a comment.

Bill Brinkmeyer 
Rating:
5.0

Customer did not leave a comment.

MICHELE BARNA 
Rating:
1.0

The truck was in horrible co edition smelled like pee on the inside. Truck drove horrible something was wrong with alignment or steering truck was all over the road almost got in multiple accidents. K

Shalamar Hairston 
Rating:
5.0

Customer did not leave a comment.

Steven Foster 
Rating:
5.0

Customer did not leave a comment.

Kathleen Gibson 
Rating:
4.0

Customer did not leave a comment.

Mayor Talabi 
Rating:
4.0

The equipment I rented worked perfectly well, except it was a full day of driving through rain and the trailer had a small leak somewhere near the front of the box. No of our things got very wet, thankfully!

Louis Manos 
Rating:
3.0

I ordered my truck from one location, checked in online the day before, but I was sent to another location. This put us back 30 minutes! The guy that did help us though was very courteous and had everything ready to go. The truck was very nice and we didn’t need the pads, but I appreciated that they were clean.

Stephanie Eckloff 
Rating:
5.0

Customer did not leave a comment.

Angela Highkin 
Rating:
5.0

Everything was great.

Rebecca Ake 
Rating:
4.0

representative was ahead of everything making the pickup very quick and easy, (3 mins)

RONALD LEET 
Rating:
5.0

Mike was wonderful and very helpful. Definitely would recommend this location to friends and/or family....

Michelle Gibson 
Rating:
4.0

Customer did not leave a comment.

JERRY JENKINS 
Rating:
5.0

Customer did not leave a comment.

STEPHEN GUTERMUTH 
Rating:
5.0

Service was great. Everyone and everything was great. Nothing to recommend at this time. Thanks

ramona Harris 
Rating:
3.0

The cab was dirty. And the people I dealt with were unfriendly - pick up and return. The truck ran well and did the job but you cannot undo a bad first impression!

Gina Shaffer 
Rating:
5.0

Customer did not leave a comment.

Jesus Ortis 
Rating:
5.0

Customer did not leave a comment.

SEAN FROST 
Rating:
5.0

The "in-person" service and the equipment quality was top-notch but the reservation process is a complete mess. The "reservation" does not actually reserve requested equipment. Attempting to confirm the availability of my "reserved" equipment required talking to three different people who all gave me different instructions and information. I will prioritize UHaul competitors (such as Penske) until UHaul modernizes their reservation process. I like UHaul and I wish I could keep coming back but the lack of a dependable reservation is too nerve-wracking to tolerate when I am trying to get my possessions moved out of a property in a scheduled manner.

Justin Paul 
Rating:
3.0

Customer did not leave a comment.

Kelly Manos 
Rating:
5.0

Mike the service person was outstanding. His knowledge of the equipment and its capabilities and capacity were very impressive. The station the truck was returned to was equally pain free we were in and out quickly with a great attitude towards customer service

michael curran 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top