Comentarios del cliente para Springs Auto and Truck Service Center

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Springs Auto and Truck Service Center

Grado total:

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Stephen G. en

Grado:

Instructions for online pickup were not given and hard to find online. Use to be if u wanted a truck it was taken to the location you wanted to pick it up at. We had to drive a way to get the truck because the location I requested wasnt going to habe one that size.

Timothy M. en

Grado:

Did not have/sell adapters required to hook up trailer lights to vehicle. Had to drive to UHaul to buy the adapter.

HUGO R. en

Grado:

El cliente no dejó un comentario.

Robert C. en

Grado:

El cliente no dejó un comentario.

Jeremiah P. en

Grado:

El cliente no dejó un comentario.

Jonathan W. en

Grado:

El cliente no dejó un comentario.

mike R. en

Grado:

I reserved the box truck two to three weeks in advance to pick up at the location at Barnes and Oro Blanco since it was close to my house. The location I had to pick up from was way out of the way. When I called to express my concerns I received no help whatever,

Owen S. en

Grado:

El cliente no dejó un comentario.

Jerame G. en

Grado:

Quick and easy rental! Friendly staff, nice waiting area. Will definatly use again if we ever need another trailer!

Miguel R. en

Grado:

El cliente no dejó un comentario.

CeNedra K. en

Grado:

El cliente no dejó un comentario.

Tanner M. en

Grado:

El cliente no dejó un comentario.

Thomas K. en

Grado:

Better hours of operation

Irma V. en

Grado:

Excellent service and super-easy in and out!

Waez F. en

Grado:

El cliente no dejó un comentario.

Jan W. en

Grado:

El cliente no dejó un comentario.

Jessica F. en

Grado:

El cliente no dejó un comentario.

thomas P. en

Grado:

El cliente no dejó un comentario.

Albert G. en

Grado:

El cliente no dejó un comentario.

Paul P. en

Grado:

El cliente no dejó un comentario.

Susan R. en

Grado:

The staff was extremely helpful and friendly.

Gay D. en

Grado:

No one helped connection, chains dragged all the way. Lucky there were no sparks

James R. en

Grado:

El cliente no dejó un comentario.

JONATHAN C. en

Grado:

Great curious staff!

Mark W. en

Grado:

All went well on dolly rental, good people, good product, easy to rent and haul.

GLENN G. en

Grado:

Took more than an hour even I did online express service but still took me more than an hour to get the key.

William M. en

Grado:

El cliente no dejó un comentario.

Lisa T. en

Grado:

El cliente no dejó un comentario.

STANLEY F. en

Grado:

El cliente no dejó un comentario.

alexander M. en

Grado:

El cliente no dejó un comentario.

Myrna W. en

Grado:

El cliente no dejó un comentario.

tom B. en

Grado:

Trailer was to old and dated for a long trip. I feel they gave me the oldest trailer in there a lot, just to remove it from their inventory.

RONALD L. en

Grado:

El cliente no dejó un comentario.

WESTERN D. en

Grado:

El cliente no dejó un comentario.

Brent M. en

Grado:

El cliente no dejó un comentario.

SANDRA B. en

Grado:

My complete order was jacked up, last minute notifications, wrong addresses and destinations, and excess 310 miles combined with the normal 210, wanted to charge me for excess mileage when Uhaul was the one who screwed it up, I regret cancelling Penske for Uhaul, and then they wanted to charge me per mile for a roundtrip when it was already 310 in excess. the 4 hour trip became a ten hour trip. NEVER AGAIN, and I am writing to corporate. How can I unload the truck with a car on the back, or drop a car in one location and the truck in another....what about my vehicle, who's gonna drive that? Uhaul is incompetent, their last minute texts on my phone is obvious of that, they had no clue and caused me extra miles on my personal vehicle, a wasted day and undue stress and a loud argument with the Cali Uhaul regarding added on charges due to Uhaul themselves.

Sylvia M. en

Grado:

If a customer drops the equipment off and pays you with cash on the spot for everything. Can you please return the money back to their account ASAP because when you are moving you really don't have any money to just sit around...you sometimes just need a little food or gas to make it to the next stop, but I understand big corporations don't tend to think that way because you have all you need to live while we try to make it from day to day.

clarence N. en

Grado:

El cliente no dejó un comentario.

Kelly H. en

Grado:

Friendly and efficient

Stephanie M. en

Grado:

El cliente no dejó un comentario.

ROBIN H. en

Grado:

Katie was great to deal with and so was Cali. The distributor was not but Katie took care of it for me and I was on my way. This is the only company I will rent a truck from, they are the best.

Allen C. en

Grado:

Do an inspection of the vehicle like you are suppose to. A half flat tire is pretty noticable.

Jack E. en

Grado:

Proffesional!

ANDREA T. en

Grado:

I have already submitted a detailed feedback to customer service.

RANDY K. en

Grado:

El cliente no dejó un comentario.

Alan H. en

Grado:

Business name not on outside of building.

Justin A. en

Grado:

El cliente no dejó un comentario.

Brian H. en

Grado:

El cliente no dejó un comentario.

Brian H. en

Grado:

El cliente no dejó un comentario.

Lorrie S. en

Grado:

Vehicle was pretty clean. cupholder area was sticky and dirty. knob of air conditioner/heater was stuck hard at first like something poured on it but was fixed.

Kenneth B. en

Grado:

El cliente no dejó un comentario.

Heather D. en

Grado:

Carli was amazing. Super nice. She was the best part of my day. Thank you for being so kind.

Meghan S. en

Grado:

We were scheduled to pick up one place, they didn't have our truck (it happens. No biggie). We came to this place and Carli was rude and impatient with us. She spoke to us like it was our fault the truck wasn't at the original location and we were inconveniencing her. The truck was a mess and we ordered a regular dolly and she gave us an appliance dolly. When we asked about getting the regular dolly we ordered versus the appliance dolly she gave us, she said "it's the same thing, that's all I've got." We are very displeased with our experience.

randy P. en

Grado:

El cliente no dejó un comentario.

Mike W. en

Grado:

Picking up truck was pleasant. Agent should have gone out to truck with me when I picked it up. Truck was covered in snow, truck should have been cleaned off. There was no snow brush so had to use hands to clear off windshield.

STEPHEN L. en

Grado:

Had to ask for someone to help remove the trailer, we weren't sure, but it wasn't offered. Again, we the customer had to ask....

VERONICA H. en

Grado:

No 26 foot truck was available and Jason Anthony offered me a deal on a 20 foot truck. He was true to his word, very courteous and came through with his promise, I appreciate the personal touch,

Denise S. en

Grado:

El cliente no dejó un comentario.

Rachel S. en

Grado:

El cliente no dejó un comentario.

MISTY R. en

Grado:

I dropped the equipment off during the time the U-Haul person was at lunch. Left key & paperwork as was told by another staff member. Received an emailed receipt the following day for late return charges. Called U-Haul traffic control people who swiftly refunded the amount.

BOB M. en

Grado:

El cliente no dejó un comentario.

Anthony S. en

Grado:

none.

LEONARD S. en

Grado:

Never received the confirmation email after trailer was returned. Slow logging it back into the system. I received a call asking if everything was OK because you though the trailer wasn't returned. I actually returned it, the pads and the dolly a day early.

TRACEY B. en

Grado:

El cliente no dejó un comentario.

LONNY G. en

Grado:

Go over contract and inspect vehicle with customer.

GWENITH N. en

Grado:

El cliente no dejó un comentario.

PHILIP D. en

Grado:

El cliente no dejó un comentario.

ANNA H. en

Grado:

El cliente no dejó un comentario.

TATE M. en

Grado:

El cliente no dejó un comentario.

THOMAS W. en

Grado:

El cliente no dejó un comentario.

ADRIAN D. en

Grado:

El cliente no dejó un comentario.

Janice A. en

Grado:

Excellent service!

ROBERT C. en

Grado:

It was very convenient to pick up the equipment at the same place I had my repairs done.

ALLEN W. en

Grado:

Truck had cigarette butts in it and garbage behind the seats.

JANICE M. en

Grado:

El cliente no dejó un comentario.

MARVIN C. en

Grado:

I dropped the vehicle off after hours. This was helpful. Did not see the facility.

dave A. en

Grado:

El cliente no dejó un comentario.

JUAN M. en

Grado:

Uhaul check out personnel do not have a good understanding of their equipment. The mechanics however were very helpful.

PATRICIA P. en

Grado:

Always a good experience with these guys. Have rented multiple size trailers etc from them numerous times - never had a problem and they were always helpful and will even hook it all up for me :)

SANDRA B. en

Grado:

Fast and quick service, very friendly and informative.

GENE S. en

Grado:

El cliente no dejó un comentario.

BERLE P. en

Grado:

This was just a drop-off location but the area was well lit and wide open with good signage on where to drop product.

Wendie B. en

Grado:

El cliente no dejó un comentario.

stanley D. en

Grado:

El cliente no dejó un comentario.

Paul L. en

Grado:

Really needed the 26 ft rental truck that was reserved and confirmed; got last minute message 26 ft wasn't available ; sent to another location and forced me to make do with only a 20 ft truck; very disappointed

Alejandra C. en

Grado:

Everyone was very polite and willing to help. Great customer service!

LARISSA C. en

Grado:

In Colorado Springs there are too many U-Haul locations in very close proximity it was very confusing to find.

jeff G. en

Grado:

El cliente no dejó un comentario.

DAVID L. en

Grado:

Very easy pick up, thanks!

JAMES C. en

Grado:

The furniture pads were covered in sawdust when I unfolded them. Also, the location hooked up the trailer but let the chains hang too low. The chain drug the whole first day and wore through one of the safety chains.

nate C. en

Grado:

Prices are way stupid

ARTHUR B. en

Grado:

El cliente no dejó un comentario.

Cheryl B. en

Grado:

It was very disappointing. I signed up online and they made everything seem option instead of mandetory. Also extra fee for 24 hr access for an outside unit seems unreasonable. The price is high for business hours only for self service. There should be a warning placed on the website that lets people know that there will be additional charges for being allowed to use your own facility.

JOnathan O. en

Grado:

El cliente no dejó un comentario.

BRIAN D. en

Grado:

El cliente no dejó un comentario.

CRYSTAL H. en

Grado:

We ordered online and they accidently referred us to the wrong one, but the one they referred us to on Galley and Academy in Colorado Springs was horrible. The were slow, rude and when they sent us to another one, they gave us the wrong directions and we drove ten miles in the opposite direction of where it really was. The one we used on Galley and Ford in Colorado Springs was great.

VAN E. en

Grado:

El cliente no dejó un comentario.

JOHN G. en

Grado:

Very helpful, especially since we got lost and it was the first UHaul place we found in C Springs

JACK S. en

Grado:

El cliente no dejó un comentario.

robert D. en

Grado:

News in town and staff was very helpful, they saved me time and stress