Customer Reviews for Springridge RV And Mobilehome Park
(U-Haul Neighborhood Dealer)

Rating:

5.0

No suggestion—they were very helpful

Rating:

3.0

Stick to the time of pickup on reservation.

Rating:

3.0

There were cigarette butts left, one on the dashboard passenger side. The app was VERY slow, despite speed tests showing I had good throughput. Also the app is not intuitive. The rep at the location I spoke to was unprofessional and continues to interrupt when I had questions.

Rating:

1.0

Poor service, things not explained in details, I believe that the staff is knowledgeable to maintain an operation of that quality and it does not operate like the other U-Haul operates. I’ve been renting for U-Haul for the last four months and I’ve never encountered an issue. The way I have for the Spring Ridge RV I pray to get more knowledge understanding I know how to run a business a little better. Thank you.

Rating:

3.0

When I picked up unit , it wreaked of marijuana.and there were no others available to swap with it. Had to use it with my grandson and son in law for most of the day

Rating:

3.0

The lady was super nice, that’s the only positive I have. I reserved a truck, furniture dolly, and moving pads. This location does NOT have any dolly’s or moving pads. The truck was very clean but the check engine light came on after driving less than 30 miles. Moving is already stressful and this just compounded the issue times 10. Also, Uhaul needs to update their reservation equipment at this location. The lady was super nice but was using a KINDLE to process my check in and check out. Took approx. 20 minutes both times. We are in 2023 so get with the times and update

Rating:

5.0

Keep up the good work. Very impressed.

Rating:

5.0

Your good needs nothing

Rating:

4.0

Make sure everything is functioning properly, tires are drive safe!

Rating:

4.0

This was the second time that I have rented a uhaul in which the blankets that I had ordered were not available once I arrived at the pick-up. Super frustrating to have to go to another location to find some. Also was told by the attendant that additional mileage was $.40/mile. This was incorrect as it was actually $1.00/mile. That’s a big difference! I was also incorrectly informed by the attendant that I could drop the truck off at any location and just call the 1-800 # to let them know where it was at. This is possible to do I guess but she did not tell me that it was a significant increase in the rental cost! Think I will rent a Yellow Truck next time

Rating:

5.0

Everything was perfect!

Rating:

5.0

The equipment was clean on the inside but had some debris on the outside

Rating:

5.0

Fine service. No change needed

Rating:

5.0

Great customer service and the cargo trailer was just what I needed.. Would highly recommend U-Haul in Clinton Ms..In my opinion no improvements needed. Thanks 😊

Rating:

3.0

Make sure the equipment is working properly

Rating:

3.0

My truck was old and did not work so I had to take it to another location catch a Uber to go 44 minutes away to pick up another truck and charge the mileage. Terrible experience!! I asked to get a call and no one has called me!!

Rating:

5.0

Nothing

Rating:

5.0

I always use this location. They are kind and helpful. I would recommend them to anyone who needed a uhaul.

Rating:

4.0

I had a reservation for almost a week and I was passed to three different U-Haul locations in Crestview and then the last fourth one I had to drive all the way to fort Walton to get a U-Haul all of this set me back a day and traveling and was not able to make it to work on Monday. Although the pickup location fort Walton was excellent in the drop off was excellent the places I had to go in Crestview were very poor customer service

Rating:

5.0

Friendly attitude by all employees was beyond what I expected!!!

Rating:

3.0

Neee to make sure maintenance is completed on the rentals. The truck that was rented did not drive well and has a check engine light and on. The front bumper was cracked. The exterior was dirty. There is no key drop off box at this location.

Rating:

5.0

I will never rent from uhaul again.

Rating:

4.0

Friendly and helpful service.

Rating:

2.0

The online check-in was very difficult. I had to call customer service 3 times.

Rating:

3.0

One of the wires on the trailer didn't work and personnel had to get another one. No assistance in getting car secured on trailer.

Rating:

5.0

This is a wonderful place to rent a UHaul from. The there is very friendly and she’s willing to help in any way possible

Rating:

1.0

I came to drop off no one was at work no one answered phone the hours was said to be open I returned on Monday to drop off trailer I was told I should have dropped it off and left a voicemail. so I got charged for the extra days

Rating:

1.0

The employee at this facility was no help whatsoever. The equipment I reserved (blankets) weren’t there. I had to hook up the equipment and do the check with out any assistance (I couldn’t check the brake lights by myself)

Rating:

5.0

I only dropped off the trailer. I verified that my drop off was fine via the phone .

Rating:

1.0

Customer service rep was rude. As we inspected the truck we found that it was messing the gas cap. My dad was the driver and he also has his CDL. When he brought it to their attention , the lady’s response was “And?! What else can I do for you ?” My dad proceeded to tell her it was a DOT violation and could cost him a ticket she stated that her boss inspected the truck and it was okay to drive… as we”re on the highway The truck started shaking. If you drive anything over 50 it shakes like a stripper in Early Morning service.

Rating:

1.0

Worst service I’ve ever witnessed, my appointment was for Sunday May 31. Uhual called me Saturday at 230pm to tell me “there are no available units for Sunday “ and that I would have to pick up today ... At 4pm!!! I was 3 hours away. I had to have my father drive and get it. Then the woman had the audacity to call me and say “I close at 4, but today I’m shutting down at 330pm.. my father had 1 hour to get there. Whoever manages this store should be fired immediately. Keep in mind I made the appt though Pearl Ms and was given the Clinton location .. whoever is responsible for that.. needs to be fired.

Rating:

5.0

Clean a little on the side cup holders but it was overal pleasant!

Rating:

1.0

Maybe teach them just the most basic concepts of customer service?

Rating:

5.0

This was one of the best experiences I’ve ever had with Uhaul. Tiffany was extremely accommodating and patient and her customer service was awesome!!

Rating:

2.0

The customer service provided by the representative on duty was quite rude.

Rating:

5.0

Tiffany Ellis helped me and made my moving experience run smoothly.

Rating:

3.0

Who ever rented the truck before me, smoked in the truck and there were ash marks along the window seal. The truck smelled horrible. I had to clean the inside of the vehicle.

Rating:

5.0

Tiffany was an excellent customer service rep! Very kind, very professional

Rating:

3.0

Only drove truck 52 miles and paid $1.00 a mile. Expected that. But was also charged $29.95 for 9 gallons. What a rip off!! We were not told to refill truck.

Rating:

3.0

It took 15-20 mins to get service with no other customers besides me. It would have been nice to have gotten everything completed faster. The employee was very nice

Rating:

5.0

Check engine light was on

Rating:

5.0

Nothing because everything was great. And Tiffany have great customer service.

Rating:

3.0

Super sweet people.

Rating:

5.0

The representative at the location was so nice and efficient! Definitely would recommend the location.

Rating:

5.0

Everything went perfect! The receptionist lady at the desk does a fantastic job. There is nothing that could have made my experience and better because everything went perfectly!

Rating:

5.0

The complete team handle my affairs like it was their own. Website, customer service and in office staff she , Tiffany was on point. Thanks again great team and teammates. M. Alexander

Rating:

3.0

Nothing, tough time due to covid 19

Rating:

1.0

Location hard to find. Even with gps. Need bigger sign next to road!

Rating:

4.0

Put signs up directing customers to your office.

Rating:

5.0

Process went very smoothly. All was great.