Nothing. Richard was very personable and friendly. He was helpful, knowledgeable, and accommodating. Good job Richard!!Bo R.
Customer Reviews for Springfield Mini Storage
(U-Haul Neighborhood Dealer)
Springfield, TN 37172
Services at this Location:
- Mon-Fri: 8:30 am - 4:30 pm
- Sat: 8:30 am - 12 pm
- Sun: Closed
Special Operating Hours
- 12/4/2021 - 12/6/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Keith F.
Very quick and simple process when picking up and dropping my truck off. I have moved MANY times before and this was the easiest it has ever been! Thank you.Dee H.
Radio doesn't workJacob P.
Customer did not leave a comment.Junior V.
Customer did not leave a comment.JAMES M.
Everything at the pick up/drop off site were excellent and the owner is always very friendly and helpful.Leslie F.
Customer did not leave a comment.Kayla K.
Customer did not leave a comment.WILLIAM M.
Customer did not leave a comment.Jackie J.
Richard gives excellent customer service and is very personable and knowledgeable. Excellent place to rent a truck. I'm impressed!DORANE A.
Customer did not leave a comment.Terri M.
Customer did not leave a comment.JASON R.
Customer did not leave a comment.Tammie M.
The gentleman running this location was a snot and did nothing but complain about how U-Haul does business. Not my issue I just wanted a truck not to get berated!Andrew M.
The guy that works this office is nice! He's a pleasure to do business with!Wendy P.
Customer did not leave a comment.HATTIE R.
Customer did not leave a comment.Daryl F.
Put the right equipment into the truck and Udall charge me for it won't come backShateka B.
Customer did not leave a comment.David D.
Wonderful staff & convenient. Chose this location because they also had storage.HATTIE R.
Customer did not leave a comment.Noah K.
The truck I used, leaked water and got multiple boxes wet. Service was easy and great.Christopher F.
Everything â€œAâ€ okJohn T.
Customer did not leave a comment.JENNIE R.
Customer did not leave a comment.Sandeep C.
could not have been easier or better unless it was freeJim J.
Customer did not leave a comment.Joseph P.
Gentleman on site was very helpful!Jim L.
Easy experience, everything went smooth.Kenneth M.
Customer did not leave a comment.Noah M.
Customer did not leave a comment.Ranel W.
Trying to charge a cleaning fee for an open trailer that was clean. Very disappointed with this location and will not be using them again.Kyle O.
Customer did not leave a comment.Tonya G.
Customer did not leave a comment.BRIAN B.
Customer did not leave a comment.Victor B.
The manager was very niceErica P.
The manager of this property is always helpful and takes the time to make sure you have a good rental experience.Electro L.
Customer did not leave a comment.Melissa L.
It was raining but I had no clue a uhual had spots where water could get in..that much water did not get in while loading . My stuff was soaking wet when I got it out. Boxes ruined, you could literally pour water out of the boxes. My mattress were wet, my couch..a lot of stuff was soaked. Very upsetBrianna M.
I was very happy until I was charged for an extra day when I returned the truck on the third day of my contract .Jerald L.
Richard Kaul runs a great location. Plus, he is open on Sunday, which is rare around here. A+ serviceTim R.
Customer did not leave a comment.Kevin T.
I highly recommend renting from this location because Richard is efficient and friendly.Robert T.
Richard ent over backwards to make us happy. Did great.Bradley C.
Actual person very friendly helpful. Waiting for us when we pulled. Went right to the truck all only took 5 mins and then we chatted very pleasant experiencemarti A.
Customer Service Agent was awesome! Great service. ThanksClark C.
Customer did not leave a comment.John A.
Mr. Kaul was very friendly and nice. We had a truck reserved, and it was ready and waiting on us.Lisa R.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Brad O.
Customer did not leave a comment.ALISHA M.
Customer did not leave a comment.Emma H.
I have used this facility several times. Staff is always helpful and friendly. I wouldn't change a thing!Randal H.
Customer did not leave a comment.William H.
Customer did not leave a comment.Mike W.
Please explain any extra fees that may be charged at the time of drop offAntoinette M.
Customer did not leave a comment.Treatie L.
Customer did not leave a comment.DEBBIE G.
All went great ??David F.
Richard is excellent! Have more 26 foot trucks available.Joseph S.
Very nice gentleman helped me and made my experience quick. I will recommend his business and use him again.John H.
Customer did not leave a comment.MYRON S.
Very easy process to pick up and return.Darrell M.
Customer did not leave a comment.Connie F.
Customer did not leave a comment.Tilghman L.
I used the van to go to a 3day festival with 1000s of people most people sleeping in tents or in cars it rained and got cold people came by wished they thought of what I did with a air mattress coolers I think if you add some extra things for festival u could set them up for rent all overronald B.
Customer did not leave a comment.Greg B.
The service at this location was superb! I will definitely return here next time I need a truck.Elyse M.
The representative handheld equipment was not working correctly.He said this is not uncommonGlen H.
Customer did not leave a comment.Randal H.
Customer did not leave a comment.BOB B.
Customer did not leave a comment.Shawn B.
The person who checked my truck in was very personable and he got everything done quickly. I have rented here before and the operator is always very accommodating and helpful.James K.
Worst experience ever! Please call me..jerry M.
Customer did not leave a comment.Bryan H.
Customer did not leave a comment.Micah A.
It was perfect.Sloan T.
Our location manager was having a hard time getting the equipment to show up on computer, even though it was sitting right outside the front door. The person that he had to contact about the situation was less than helpful to the site manager. Maybe you should start thereDavid G.
We picked up a 5x8 trailer and got it home to load it. When we opened the back, we were hit with an incredibly strong musty smell. There was a hole in the back wall, allowing water in. A large portion of the back wall itself was spongy and the surface of the walls and ceiling were covered in mildew and mold spots. We drove it back and the gentleman there was very understanding and found us another unit nearby to exchange it for. This is our second time using this location, great customer service.Alan M.
Customer did not leave a comment.Cindy S.
Customer did not leave a comment.dwayne E.
Go see Richard Kaul with Uhaul, he'll take care of you.William L.
Customer did not leave a comment.Patricia P.
This was not my preferred location. Nor the location I was originally told or contracted to go to. Imagine my surprise when I got to the original location and they didn't have a 26' truck nor my reservation. Thankfully he sent me 2 miles down the road to the new location. Then I was charged $1.50 for going 3.5 miles over the contracted miles. Imagine that. I went 4 miles extra to pick up my truck and had a 3.5 mile overage.Nathan H.
Great experience!!!Randal H.
Customer did not leave a comment.Jackson T.
Service was fast, efficient and easy. Great place. I use them every time I need a truck.Jacqueline D.
Equipment was in good shape, but they did not put the dolly that I requested and paid for into the truck.Daniel S.
Customer did not leave a comment.John B.
Stop giving lectures to strangers who don't care.David D.
Mr. Richard is always wonderful to work with and he has helped us quite a bit during our packing and moving.Brian S.
Customer did not leave a comment.Bryan H.
Customer did not leave a comment.Doug A.
Richard is always helpful and has good advice regarding moving and storage. He knows his business and is always very friendly as well. If anyone is looking for storage or to rent a UHaul in Robertson County choose this business.Brian S.
Customer did not leave a comment.Michael B.
Owner is very friendly and is willing to help.Louis V.
The guy at White House garage (my first reservation) Dave was a rude *******. Thankfully, the Springfield guy was courteous, helpful, and a pleasure to do business with.LINDA A. G.
No drop box unless after hours. Was never greeted and had to wait on personnel for 15 minutes just to give the key to him.Brigette F.
Customer did not leave a comment.Tammie M.