Customer did not leave a comment.PAMELA B.
Customer Reviews for Spring Cypress Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.CHARLES W.
I booked my U-Haul through u-hauls website and was given a specific location to pick up my truck. When I made it to the location, 20 minutes ahead of my pick up time, I was told that they no longer rented U-Hauls. I asked them why was their location still listed as a pick up station and why did they still have a U-Haul rental sign out front. The response I received is they turned their U-Haul services off two weeks ago. I asked her when would I be able to do and she responded with cancel it. I replied letting her know that movers were already at my house waiting on the truck. She told me to go to the one on 1960 and see if they have any. I then went to my car and called the customer support line for uhaul. I stayed on the line for over 10 minutes with no answer. During this time I was searching for the uhaul â€œon 1960â€ that the woman told me to go to. There happen to be three different locations in the area. When I got to those, they were closed. I finally found one that was opened and when I got there, they didn't have a truck available that I booked. I in turn, had to purchase a much bigger truck. I was now twenty minutes late into my move with my movers that hired through uhaul as well. They stated to me that they were going to finish the move because they started late and they would still charge me for the time that I wasn't at my apartment for the move. I called their manager because I feared they would not finish the move intentionally and I would be stuck with all of my items on the truck. They stopped working for about 10-15 minutes. They then started back up and charged me extra to try to finish the move. Again, I would have been home on time had the truck from uhaul been ready. This caused me to spend more money on the truck as well as my movers. When it was time for me to return the truck , the uhaul agent that gave me the truck did not put the correct return address in the system and as a result, it would not allow me to return the truck through the mobile app. I called the uhaul location where I got the truck and an agent told me it was a one way trip and she could fix it. Whatever she did, would not allow me to even see my reservation anymore or take pictures for my return, or complete the return. She told me to call customer service and I told her that customer service wouldn't answer because I'd called them the day before and no one picked up. She told me if I did not take pics and enter all information, uhaul would charge me an extra 20 dollars. I called customer service and was on hold for 10+ minutes. I had to return my key to my previous apartment so I couldn't not wait any longer. I hung up and left a note at the return location about my difficulties with the return. I also did not make it to my previous apartment in time, and as a result I was charge for an extra day of stay in that residence since I did mot return the key in time. And I'm not sure why the meter is reading 85 miles. I didn't drive 85 miles at all, so that's an extra 35 dollars that I spent as well. This by far has been the worst experience I have ever had in my life and has traumatized me into never wanting to move again. I also will never be using uhaul again because every mishap I went through with this booking, was completely out of my control and caused me so much wasted money.AUTUMN G.
Customer did not leave a comment.Mariela W.
You charged me over $20 for fuel when I returned it with 1/4 tank - what I picked it up at. I'm likely to avoid uHaul in futureGeorge D.
Customer did not leave a comment.Kesha P.
Customer did not leave a comment.Danny L.
No suggestions on improvement. Seamless and simple process.Vanessa K.
Customer did not leave a comment.Milton W.
Can you please review my order and review the fillet purchase there was no dolley available.Jerry D.
Customer did not leave a comment.William C.
Everything was greatRosalyn W.
The truck had a bent bumper that I did notice until I checked out and was off the lot. A plastic shroud rubbed on the tire when making right turns. This should have been caught before renting it to me.Nathan H.
Customer did not leave a comment.Dayne L.
Spring Cypress Self Storage was very kind and understanding. Uhaul.com was a horrible experience. Your website bugged out on me multiple times and got so bad that I had to callDylan Y.
Customer did not leave a comment.Rachel E.
Customer did not leave a comment.Anthony G.
Courtney is amazing. Very flexible and caring. Moving is always stressful and although a lot of other things went wrong with our move, renting from Courtney was a bright spot in our adventure.Chris K.
Everything went smoothly from renting the truck to delivery. Very nice.Cynthia A.
Customer did not leave a comment.JOSEPH T.
Customer did not leave a comment.Daniel W.
Service was excellentreynaldo F.
Customer did not leave a comment.Leonard S.
Customer did not leave a comment.gencay A.
Customer did not leave a comment.jack V.
Van smelled like animals. Overall great experienceKameel B.
The lady in the office was very friendly, helpful and knowledgeable regarding the business. The young man had the trailer already hooked up to the truck when I got there. He put my car on the trailer and tied it down for me. Excellent experience here!Donna M.
Owner personable. Easy access to move office equipmentKeith B.
The whole experience with U-haul was a nightmare! Switching the location on picking up Truck. Waited in line 15 minutes to find that out. The location I pick up the truck was a joke, rude mgr, took almost 20 mins, her system kept cashing, could not print or give me your 1-800 phone number. No pads after I ordered 12. Had know idea what I was talking about. Than you wanted me to return the truck 35 mins out from were I was at. Another 45 mins on the phone waiting for scheduling.The whole process was bad. Bright note the last person I talked to was a shinning star.JEREMIAH B.
Excellent customer service..... Found my rental spot from now on.BRIAN B.
Customer did not leave a comment.Tab W.
Customer did not leave a comment.joaquin N.
Courtney Chamberlain was WONDERFUL, professional and very courteous.Maricela E.
Customer did not leave a comment.Temmesce P.
Courtney was excellent. Very nice and helpful.Jeffrey R.
Customer did not leave a comment.Nikolai R.