Owner very nice and helpful. Quick in and out.Michael Q.
Sports Academy Gymnastics
(Distribuidor de U-Haul del vecindario)
- Lun.: 9 a. m. - 6 p. m.
- Mar. - jue.: 10 a. m. - 6 p. m.
- Vie.: 9 a. m. - 6 p. m.
- Sáb.: 9 a. m. - 1 p. m.
- Dom.: cerrado
- 1/21/2021 - 2/21/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Franklin H.
Did not receive pads hand truck or dolly as orders and was billed for these itemsGARYTHOMAS F.
I rented online and a unit was assigned. The assistant spent over an hour trying to reassign me to a piece of equipment that was very old and rusted. Fortunately, after spending a half hour trying to hook it up one of the straps was too far gone, so after a couple hours I finally ended up with the trailer type your system assigned. To add insult to injury, the trailer had a flat one mile out of the the city limits from which I rented the equipment. From the time of the call to your support to the time we got on the road, it took 3 1/2 hours. But, on a positive note, the lady who took our flat tire call was very nice and cared. Also, the gentleman who repaired the tire was a very hard worker and a very nice man.Michael F.
El cliente no dejó un comentario.John A.
My original drop off location was 35 Gateway Parris Island. No drop box and location was nasty and a disaster area. I took pictures to show people because it was so unbelievable. I called customer service they changed drop off but offered nothing for the inconvenience. Not very good customer serviceRALEIGH D.
El cliente no dejó un comentario.Mark W.
El cliente no dejó un comentario.Anthony L.
El cliente no dejó un comentario.Lynn G.
El cliente no dejó un comentario.Kaylee K.
As long as they keep letting tractor trailer park and use a truck it's great.Malcolm H.
El cliente no dejó un comentario.ROY S.
Nothing, the staff was quite friendly and nice.Aundra D.
Did not realize it until later but there was a hole in the roof and we got rain and it ruined some of our contentsBarry Z.
Great stand up guyMark S.
El cliente no dejó un comentario.Victoria J.
I really appreciated how quick and efficient Jamie was. I was already frustrated because we went to another site and they knew we were coming but they left early anyway causing great stress. However Jamie made it easy for us and I was able to pick up my car. I will return to this location for future rentals.TAMEQUIE T.
Very courteous and helpful with install. Easy check out and in. Would definitely recommend.Debra P.
Easy in easy out.ROSEMARY H.
The Gentleman was very kind and helpful and explained the situation and information pretty well, considering I was a first time Truck renter.Drew M.
El cliente no dejó un comentario.buffy M.
El cliente no dejó un comentario.Mervyn B.
nice people at this location also.Kimberly M.
Why is it that when I return a rental I have to pass 10 other locations and go 30-45 minutes out of my way.Kevin F.
El cliente no dejó un comentario.Virginia B.
The place was close when i got there. Please check to see if they can have the road pace going up to the place.BIG POT HOLDS IN ROAD.Mikel M.
For drop off only. The drop of process online was great but No one was available to help drop off.landon C.
El cliente no dejó un comentario.ZAHIVED C.
El cliente no dejó un comentario.KEVIN W.
El cliente no dejó un comentario.Justin P.
The gentleman at Beaufort sports Academy was excellentSteve H.
The location and the representative was great in Beaufort, SC. He let me know Everything and cleaned at much glass on the short period. Why do I need to call another rep to get the money back for being told that I did not owe it in creditJose G.
El cliente no dejó un comentario.Ikeyia F.
El cliente no dejó un comentario.Anthony R.
El cliente no dejó un comentario.Jessica L.
dropped car dolly off a few days early. Clerk was rude and didn't have the time of day for us as a customer. He didn't even check the dolly in. He said it would be checked in at the same time e we brought the truck back... even though the dolly was not in our possession those 2 days. Also they were closed during drop off. the key drop off box said, lock vehicle, drop Keys and checkout on line. The truck was already locked and keys in box before we knew we needed to take cleanliness pictures... veey ooor experience... however the truck ran great!lisa B.
This agency runs two businesses. When I arrived to pick up the Uhaul truck there was no one available to assist me. I waited at their front desk for15-20 minutes then I went to request service from one of two of the associates instructions their gym class. The associate asked me not to hover around and to just go get the Uhaul because they were in the middle of a class. This was my first time reserving a Uhaul. I didn't know the process.The agency should have associates readily available to assist customers when they arrive.Clarissa B.
El cliente no dejó un comentario.Patricia A.
I had zero problem with this location. However, we were charged for services not provided. U-Haul is a joke. I will go out of my way in the future to NOT use U-Haul. We did NOT get moving blankets or an appliance dolly. We had the truck for 14 hours and we were charged for two days.Heather F.
El cliente no dejó un comentario.Chelsea H.
The people I rented from were rude, she made us feel guilty about what time our reservation was for (10am) because â€œshe had a class she had to teach) why didn't she have that time blocked off or more people at the desk. They kept asking my grandpa in law and my husband â€œwhat are you doing here? Do you need something?â€ When they were CLEARLY with me. As a women who's in an interracial relationship, I'm sure you can imagine how upset they were after the fact. THEN they spent 45 minutes looking for the keys for my reserved truck and â€œcouldn't find themâ€ so they gave me a smaller truck and a trailer on the back. And I still have not gotten my money back for the â€œdown gradeâ€ or the â€œdiscountâ€ she promised.LYDIA S.
El cliente no dejó un comentario.SABRENA G.
I was treated very well and they were very helpful.Dan D.
Please send the operator or owner to some kind of formal course on how to safely attach safety chains! I had to ask him to stop and I did it myself correctly. Also it would be great if he actually serviced the equipment so I wouldn't have a blow and be stranded for 90 plus minutes. Stressful experience for my family and I.Patrick M.
El cliente no dejó un comentario.Angela G.
Great. Thank YouBurton B.
El cliente no dejó un comentario.Michelle W.
Money was taken from my account with no explanation . U haul please contact Justina M Griffin . explan chargesJustina G.
First time ever renting from uhaul. Had a great experience and will definitely rent again! ¡Gracias!David W.
El cliente no dejó un comentario.nicholas R.
Highly rudeRitchie R.
El cliente no dejó un comentario.Martha A.
Owner was very rude upon returning the truck, which was very unnecessary. Will find a different location if I ever need to rent a truck again.Natasha L.
El cliente no dejó un comentario.Ricardo B.
We will not be in the area to use the drop off location again . Service was fine .Arnold S.
Return location not open during normal business hours on a Monday afternoon. Would have liked to know that ahead of time and probably chosen another location. Several other U-Haul locations nearby my final destination but not given the opportunity to return there.Jack N.
You cannot improve on a easy, well maintained rental.janet W.
El cliente no dejó un comentario.Laurence H.
El cliente no dejó un comentario.Michelle W.
Honestly my service was excellent, the gentleman at Uhaul helped me out with two of my issues. Great service!Melvin S.
There was no one at the pick-up location and no furniture pads in the truck as I had reserved. I had reserved the truck for a 5pm pick-up at a different location and was moved to this location. When U-Haul sent me an email with the new location, they failed to mention that no one would be at the location when they confirmed my 5pm pick-up. I was going to pay when I picked it up, so had no downloaded the U-Haul phone app. There was no one at the office, and the woman who runs the co-located sports academy said the man who ran the U-Haul office had left around 1pm. Because no one was there and the other U-Haul locations were already closed, I had no way of getting the needed furniture pads to complete my move the next morning. The first person I spoke with at the main U-Haul office was not at all helpful, but her supervisor was. I found the U-Haul rental experience to be most unsatisfactory and will go to another rental company next time I need a truck.Lucia S.
The original location I rented my trailer from never showed up for business that day (Friday at 3pm), so I was sent to another location where the Uhaul representative was already gone, so the gymnastics instructor understandably struggled to get everything taken care of before I could hook up my own trailerBarry I.
Break down your mileage rate more clearly was over charged and don't kno why should have bn explained more clearly will use another company nxt timeSTACY A.
El cliente no dejó un comentario.charles W.
Very accommodating and very friendlyCORNELIUS G.
El cliente no dejó un comentario.james W.
El cliente no dejó un comentario.Jennifer T.
I called and they said they were not going to be there.carlisle F.
El cliente no dejó un comentario.Rob B.
El cliente no dejó un comentario.Robert C.
El cliente no dejó un comentario.Kristin B.
El cliente no dejó un comentario.Melissa P.
El cliente no dejó un comentario.Philip H.
El cliente no dejó un comentario.George M.
El cliente no dejó un comentario.robert F.
VISIBLE AFTER HOURS KEY RETURN DROP BOX.chris S.
El cliente no dejó un comentario.Tyler B.
Outstanding coustumer service with knowledgeable and friendly staff. I will recommend this u-haul dealer anyone in need for a rental. Definitely worth the extra 5 mile trip off of trask Parkway.Kyle G.
El cliente no dejó un comentario.Tommy B.
Very polite, professional. Checked in with no problem. Very pleased.Maggie D.
I rented for Tuesday 12 and was pressed for time due to job. I rented a 15' truck and a tow dolly. I could not leave due to the tow dolly straps were torn completely off. I had to leave the next day. I was also charged for $150.00 for a tow dolly that was tuned in with 24 hours and a truck that was unable to live it up to the contract the day of hauling. I left messages to the manager and no reply. I need my pat to be adjusted.david G.
El cliente no dejó un comentario.Steve M.
Nice a smooth checking out and all the equipment was standing by ready to goReid P.
El cliente no dejó un comentario.Keith J.
El cliente no dejó un comentario.Rob B.
El cliente no dejó un comentario.Hillary K.
Always a pleasure to do business thereSCOTT S.
El cliente no dejó un comentario.Shawn H.
Everything was greatbobby L.
This place was closed.Brenda S.
nothing. Everything was easy.janet W.
Customer service very goodMichael F.
El cliente no dejó un comentario.Mary D.
El cliente no dejó un comentario.Harold H.
The operator of this location David was very courteous and extremely helpful. I'll definitly be using this location again when I need a uhaul.Dan D.
Good customer service .Ricky C.
Clean the truck completely. The rep seemed to be the only one there and left 2 truck keys in the back that did not belong to the vehicle. Was a nice man though and returned the keys right back to him. Would be nice if they were available before 9am l. This cut into my trip time. I know El Paso is lazidazical. Guess this is why I make 6 times more than the average person here. Early bird gets the wormharold H.
When I ordered the truck rental, I was not informed of mileage charges and no one calculated them in the phone to me. We picked the truck up on Saturday morning at 9am when they opened. And Dave never said he would be leaving early and never told us what to do when we returned it being he would not be there. So I go to return the truck at 1pm on the dot and I am waiting at Dave's desk for him for 10 minutes until I decided to call the # to the place as I was standing there. Samantha, the girl who works for the gymnastics studio Uhaul is runned out of there, answers the phone and tells me that Dave left for the day and she will call him to see what he wants me to do with the keys. She calls Dave and he tells her to just leave them with her. So I did. Monday morning I get a phone message from Dave who sounds nasty asking where the key is. So I call him back to tell him Samantha took it, expecting an apology and he says, "Oh I guess I will call her" and slams the phone down. By the way, I have the voice mail for proof. Literally a minute later I get a bill saying that mileage was higher (impossible) and instead of $30 or even say $50, we owe $80. $80 for going a half hour to my house, to dump(10 mins from house), to get gas on the way back to Uhaul. We did not go that many miles, no one checked the mileage when we returned it, he did not check when we picked up. He had said he did the day before. And how the hell does one leave me message demanding the key, and then a minute later email me an amount for the mileage when that time frame sounds like he scamed us. He didn't check in that time frame from leaving me the message, to me calling him back and then as I hang up within a minute I get a bill???? What kind of scam is Dave pulling out of 20 Maxine Way? And no I put in a complaint with customer service and the regional manager took it upon herself to email us a $50 certificate at which I have no use for and will never use your horrible, scaming company again. We were not moving, we went to dump to get rid of stuff. We have no use for a certificate in the future or now. But I will make sure everyone I know will find out how Uhaul is a horrible company and they do not care about what's right, what is a scam and good customer service! And I will not be bought off with a stupid certificate I can't use. Maybe regular people would just settle for being treated like garbage. But I do not and will never. But Uhaul, it's a small town with alot of people I know of. Word of mouth will get our in this military based town. Signed, Never use Uhaul againsteven B.
El cliente no dejó un comentario.PETER V.