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Dave G.
Customer Reviews for Splash Zone Pool & Spa
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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I did not get the trailer size I ordered and had to haul a larger trailer to Montana over 2 thousand miles. I received the same price as the one ordered. Also the running lights on the trailer did not work. The larger trailer cost us at least $100 dollars in fuel cost bucking a 30 mph wind coming across ND on the way home.
Greg W.When we made the reservation online - we asked for a selection that was 10-15 miles from our home (which was an option available). No one ever contacted us. When we contacted someone 48 hours before we were supposed to pick up the vehicle - we were told pick up was in Blue Earth MN which is an over 2 hour drive.. which was ridiculous. An attempt was made for something closer which ended up being in River Falls, WI - a 40+ minute drive. We have had bad experiences in the past with UHaul and making reservations online - this was strike 3. Not a happy customer.
Dale B.Very easy to process thru the pickup and drop-off for my reservation. Will definitely contact this location in future for future reservations.
Maxim K.Per the above comments Uhaul is out of touch regarding the time it takes to move. Pool and Spa has very limited hours. They open late, close early. Limited days. ACE Hardware would be better service point in River Falls. Your service points in Hudson WI also have limited hours. As well as David's of Ellsworth.
Dennis S.Nothing, they were very helpful and made sure I knew everything that was important. Fantastic service!
Melissa M.For the Return truck portion, Mobile app would not work despite following the instructions for updating my settings, using the free location WiFi. You trust the customer when they say what location they are dropping off as as you can verify quickly
Teresa H.Sarah was great! She kept us informed/up to date on our reservation every step of the way.
Barrett H.The location itself and the workers were fine, but the Uhaul was not and it was evident they do not put the effort into the trucks themselves. The truck cab was filthy, it was clear it had not been cleaned whatsoever - given Covid this is not only unsanitary but a health hazard - there was visible animal hair ALL OVER the truck, a used water bottle behind the seat was easily seen, dirt and all else covering the surfaces to the extent that 0 surface I wiped came up clean at first go. I have reached out to Uhaul customer service twice and heard nothing about how this issue will be resolved, so we'll use another service for our future moves.
Evan D.The trucks need cruse control
tim K.Easy to drop off and deposit key.
charles M.The side mirrors did not work well.
Denise N.Not drive halfway across the country for the damn thing when there was a 26 footer sitting 1/2 mile away where I rented the damn thing!! Very very very poor placement of the uhaul!! I had to drive 45 minutes to get it and waste 40 dollars in gas!! I will never use uhaul again and also spread the word on what you guys did, unless you guys make it right!!
Bradley G.This comment has nothing to do with the location...I had trouble with the online part. I was never able to access my rental contract but Carly was helpful on the phone.
BETHANY C.Fuel gauge read closer to 3/8 than the 1/2 that was indicated on rental sheet. Since Splash Zone staff were vacationing for a period of time immediately prior to my rental - and fuel caps are not locking types - I wonder if your trucks are being siphoned during your absence. Just an FYI. Difference was $14.00 in fuel - no biggie to me, but might be to Splash Zone if they've got security issues.
Robert G.the first place that I was directed to was in Baldwin WI. There was no phone number and when I clicked on driving directions it led me to what appeared to be a garbage dump.
Joe K.Very helpful in getting trailer setup
Tom M.why is there a duplicate charge to my card today of $73.36. I already incurred the same charge on 8/24.
RICHARD R.Grease the landing gear. Very hard to extend
Robert S.Everything was fine
Craig H.The contactless pickup and drop off is amazing. It was seamless and went very smoothly.
Michael T.The woman who helped us was very friendly and efficient. Win win!
Karen W.I had drive to this location to pick up the trailer bypassing three other U-Haul locations closer to my home
Robert D.Sarah was a pleasure to deal with.
Craig H.Nothing.
Amy V.The sign for a UHaul drop-off wasn't clear from the highway, it was easy to miss. The parking lot was for an unrelated small-town business, so it was confusing. I wouldn't have known it was a UHaul drop-off location if not for the tiny sign in the front window and a key-drop box near the entrance. It wasn't shoveled very well either, so it was hard to tell what was a proper place to park the truck, so I just parked it in front of the building in what I hope is a legal space.
Caroline K.Scheduled to have it delivered by 10:30am and did not receive it until 2:00pm. No offer of credit given.
Douglas G.Great customer service. Extremely friendly and customer orientated. Excellent place to rent from.
Roger C.I'm not sure what or when I was charged for 2 extra days? In River Falls I requested 2 more days but when I got to the drop off in Mesquite they charged me for the 2 days. Please research this and let me know was I charged twice? Thanks Greg Maudlin 214-985-3048
Greg M.Sarah was extremely helpful! We were having a tough time getting a truck reserved and Sarah found exactly what I needed. She went out of her way to track the vehicle and called me as soon as it arrived. Without her we would not have been able to move. Thank you!!
Dan S.I had to add air to the tow dollie tires to bring up to proper pressure
Dennis K.Nada
Craig C.Extremely rude person at the counter!
John G.All was good. Thank you
Thomas M.Great people to work with!!!!
Ron N.It seems to be very well taken care already. A+
Merle S.We reserved the truck ahead of time and provided all our information. It took us over an hour to actually get the truck released and on the road. Poor customer service from U-Haul. The location was fine.
Steve W.The problem isn't the locations, the problem is your systems in place do not work well.
Robert B.Sara was very helpful and pleasant.
Rex S.Shovel the foot of snow away from the driver's door so it's easier to get in the truck.
terry G.I wanted the U Haul location in Hudson, WI that I've had good results from. I had to go to River Falls, WI to pick up this older trailer. They had about 6 boxes that I could purchase. Overall they were friendly.
William M.It was fine no worries
Herman G.We dropped off the key in the box as the facility was closed. Very convenient.
Dale S.It was fine. Not a fan of the mobile check out and won't do that again.
Kristin R.For my transaction, there's not much to improve on, great people to work with and was impressed with the trailer, a good day!!!
Craig C.