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Jerimiah Schwab
Customer Reviews for Splash Once 10.0 LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Untidy and uninviting location; no signage and dark parking lot; it did not feel safe at night
JAMES OWENHave someone on site.
Guy ManciniA gentleman named Clyde (I think) was a very helpful and cheery guy.
Kendrick McDonaldThe equipment was faulty and not in good working condition. I spent equipment before next customer use. I almost returned the towing dolly but able to rig one of the straps holding the tire down as it was cut and too short on the passenger side.
Shaun HuckleberryThere was no one there to assist. An area manager had to come and assist in renting out the trailer. The manager was awesome, and the equipment worked fine. I don't think the location represents Uhaul very well.
Torben ReichhardtGreat customer service
Anthony BarberIt was a complete dump. Run down parking lot. No instructions. I hated this entire experience.
Olivia SatterfieldThe pick up location was in a questionable area, not a uhaul store, behind a smoke shop. The man who helped us was very nice, but we stood in the back of a questionable shop and did our business. We rented a 26’ truck that was was so loud we couldn’t hear each other talk in the cab and it smelled of exhaust fumes. We almost had a wreck because the truck would not accelerate as we entered a major highway. We realize at the end of the trip that the catalytic converter was missing on the truck. If we’d know all of this before we loaded the truck we would not have put our lives in danger.
PAMELA KREISMANDid not have the dolly I payed for and needed
curren clintonVery good customer service
Tninia MitchellThe trailer was damaged on top of that the key hole for the trailer was broken this was a terrible experience i was told i had to pay 70 only which later get charged 240 this is out rages
Kausu KollyIt is not an actual business location and phone numbers provided for this location do not ring to Uhaul or any representative for Uhaul but a random person. Equipment was dropped off clean and on time the next morning with the Rep not there and took pictures of equipment with time stamps before leaving. Rep charged me for 2 days with a 3:15pm drop off when equipment was dropped off at 9:29am. Was on hold with customer service for 30+ minutes before Uhaul picked up to reverse my bill in which she could not reach location either with the numbers they had on file. Shady location and business practices at this location. Do not recommend at all.
Jonathan OrtizDavid at Surface Prep Supply, 2619 Phillips Hwy was amazing!! After I was assigned to the incorrect place and was never sent an email to confirm the correct location. He followed us to the correct location to ensure everything was taken care of. Thanks for all your help! After we made it to the correct destination Corey was there to help me get into my rental van. He was very polite and efficient in making sure everything was correct for my rental and that the information that was provided matched. Thank you for helping me with my stressful day!
Heather OdonnellIf U-Haul rep leaves before drop off time, makes no sense to have a late drop off time
Sydnee BiggsNone of my equipment came with the truck. It took 3 uhaul locations for me to get what i needed. It was not the atlantic locations fault; when it was scheduled via phone they didnt get a location with a truck my size or any equipment i asked for
Nicholas WarminskyI returned 2 days before the deadline and no refund
Orestes MaureMr Carl was very professional. Helped me connect the trailer and explained everything clearly. I recommend this location. Great service
TOMASZ KUSIAKAgent was very nice, but it wasn't the location I had requested, and it appeared to be one that didn't do a lot of UHaul business. Not clear where pick up point was at the address. Signage for pick up should be improved.
Charles MapsonNo issues dropping off the trailer , kind and helpful personnel . Couldn’t have asked for better experience. You guys rock! Keep doing what you’re doing!
STEFAN BUDNIKThis location was great
Gustavo PerezThank you!!
Tamika JeanLess then empty tank
Alison BlairNot recommend this location to anyone! Or have this location available as a uhaul station!! I was not comfortable being there! I was not comfortable dealing with the worker/owner of the business! There was no clear pricing!!! So I have NO IDEA OF WHAT I WAS BEING CHARGED FOR?!!!! Not happy at all!!
Amy HoganCheck the equipment and stuff left behind. The back had items in it. It was bugs I had to clear out. Then when I went to pull the ramp out it was broke. My movers canceled due to faulty equipment so I had to move my storage alone. Thank God the storage company had two guys who were willing to assist me out of the storage space.
Kiesha LumpkinThe service rep at the location was very professional and on point
Patricia bentonGreat customer service at this location. They made my experience easy and accommodating.
Alvin Nelson