Renting a UHaul online was a terrible experience (cancelled at the last minute with poor options for a different pickup location) but ending up at Spicewood Hardware was awesome! Those guys are the best! Thanks for salvaging our event with the rental and excellent customer service Steve!Peri K.
Customer Reviews for Spicewood Hardware
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
excellent service, prompt and efficientLouis E.
El cliente no dejó un comentario.ANDREW P.
El cliente no dejó un comentario.Karla A.
El cliente no dejó un comentario.NANCY B.
Spicewood Hardware was very nice, and the staff was very helpful even though they were getting pretty busy when I visited.Robert K.
I would drive past other rental locations to use Spicewood Hardware. This is my second time renting from them. They are so helpful, accommodating, and just plain nice to do business with that I can't imagine using anyone else.Kevin N.
My experience was excellent. The staff at pick up and return were courteous, efficient and helpful. Truck (15 footer) was clean and ran well. Will definitely rent from here again.Janet F.
Thanks,Steve, for making yesterday's afternoon much better than the morning!DONNA P.
El cliente no dejó un comentario.SANDRA C.
These scores are potentially unfair to the facility because i was switched twice within 24 hours of my pick up time to a location ~50miles from my home and preferred location. The trailer was one of the oldest I've ever seen, rickety and leaked (big problem when it rains the entire time you have it), the light hook up was faulty (only working half the time on the left side with no predictability of when) the furniture dollies and regular dollies I reserved were not there (my rental was made well in advance), etc. I've been renting u-hauls for 20+ years, and I doubt i will ever do it again. I do not blame the facility, this is 100% a U-haul problem. You should ask questions about the process, not just about the facilities. I've have much stronger feedback on U-haul if i was able to provide it as I've never felt less important as a customer in my life..Kenneth H.
El cliente no dejó un comentario.JOE S.
El cliente no dejó un comentario.Jaime D.
I am rating the location, the people, not Uhaul.Brittani A.
The truck shook very hard whether empty or loaded.HOLLY T.
El cliente no dejó un comentario.CLEON B.
El cliente no dejó un comentario.GREGORY N.
Enjoyed the new truck best I ever rental experiencejeff S.
Very friendly staff!Leroy G.
Great site with friendly people and clean equipment.john A.
El cliente no dejó un comentario.April R.
It's all goodLarry S.
El cliente no dejó un comentario.KARL G.
El cliente no dejó un comentario.David a L.
El cliente no dejó un comentario.SIMON A G.
El cliente no dejó un comentario.OLGA S.
Great team - friendly & professionalSEAN A M.
El cliente no dejó un comentario.JAMES G.
Excellent representative in Ace Hardware at the desk performing administrative work and the same representative came to help us select the cargo trailer and make sure we were hooked up properly. I would DEFINITELY recommend this location with the employee who helped us.Cara H.
El cliente no dejó un comentario.MAX MICHAEL S.
Could not have asked for a better experience.Thomas K.
El cliente no dejó un comentario.Ronald T.
Fantastic customer service at this location@JEFFREY W.
El cliente no dejó un comentario.Jeff M.
El cliente no dejó un comentario.Reinaldo C.
Great trailer. Employee Steve was fantastic!Lewis Denny B.
El cliente no dejó un comentario.Whit A.
El cliente no dejó un comentario.ALEXANDRA S.
First class operation...keep up the good work.JOHN R.
El cliente no dejó un comentario.Robin C.
El cliente no dejó un comentario.Gary J.
The 26 foot truck was double booked even though i called to confirmed for 2 days in a row that everything was ok. I had to drive 45 miles to get to a location with an available truck.Tony B.
Trailer leakedThomas S.
Staff was great!Michael G.
El cliente no dejó un comentario.Dean H.
Most friendly U-Haul location I have ever rented from.MARK N.
El cliente no dejó un comentario.JACQUELINE V.
El cliente no dejó un comentario.Jacob P.
I rented a 10 ft. truck on April 24,2021. I was quoted 79 cents per mile but when I got my bank statement it was 99 cents per mile. This is a $24.20 Difference. I just talked to the store and the guy said he could not help me. I want a credit back on my account for the $24.20 plus any tax. If this is the way U Haul does business I will not use U Haul in the future Please contact me at 408 710 9809 Rick ShuteRick S.
Candace in Austin got me in a day earlier due to the Friday storm, gave me some extra days just in case. I didn't need the extra days as it turned out, and turned in early after getting ahead of the storm. GraciasCHARLES LINE S.
El cliente no dejó un comentario.Sarah C.
El cliente no dejó un comentario.Reinaldo C.
El cliente no dejó un comentario.Mark S.
El cliente no dejó un comentario.Steven L.
Uhaul split my p/u between two locations. This one was nice the other not so much.Gary B.
no need for improvements, the pickup experience was timely, quick, pleasant andANTHONY P.
Our original pickup was at Three points in Pflugerville, Tx but the truck had front end problems and the air conditioner did not work. We were sent to this second location for a replacement.DARRELL P.
I don't blame the location, a prior renter had damaged the van. The office staff handled the situation appropriately.NATALY H.
The vehicle had a broken side window and I would have DEFINITELY refused to take it but it was all they had that size. That unit should have been taken out of service immediately it came back damaged like that. I was MORE THAN disgusted that I was forced to take itJohn W.
Great location. A little far from me but a very good service providerJohn M.
Excellent customer service - very good quality of vehicle - overall a nice professional experienceRohit G.
Nothing, great overall experience!Vevekananda J.
These guys are awesome. So friendly and helpful. Trucks are always clean and ready to go. The store is great too! I drive a few miles extra to get a truck here because they've always done us rightLeah H.
El cliente no dejó un comentario.DAVID R.
El cliente no dejó un comentario.lisa B.
Once you understand the process it is pretty painless, didn't know how â€œautomaticâ€ check-out would be. All in all, a good experience...MARC H.
Great attention to detailmarshall K.
Yes, 100%! We had a rental at Austin Boats in Lakeway and no one showed up the day of our rental because of weather. No one called or answered the phones. We called Spicewood Uhaul and Amy the as our hero! She called Uhaul and got our reservation transferred to her store and it was ready in less than 30 minutes. 10 out of 10 service!! Amy is awesome!Marcus H.
El cliente no dejó un comentario.Steven B.
very friendly, eager to help, light years better than my previous returnKELLY P.
El cliente no dejó un comentario.Kelly W.
Very kind, professional employees. Communicated well to keep reservation as scheduled and all!!Regina M.
El cliente no dejó un comentario.REINALDO C.
Great serviceKURT L.
I have shopped at this Ace Hardware many times. The staff is always very friendly and helpful. Always a good experience.JAMES G.
Nothing. Excellent, clean location with a super nice guy helping me. Just moved into the neighborhood and was glad I checked them out.Forrest P.
Excellent location - excellent friendly professional staffsammy S.
El cliente no dejó un comentario.George P.
Over charged me and random charges to my card now under uhaul I have to contest with my bank and when I called to get it cleared up I got really shitty serviceRobert W.
El cliente no dejó un comentario.Trae C.
The auto transport trailer had a major issue on the way to and from my destination. One of the trailer's ramps came out while I was driving on the highway. I was able to exit the highway and put the ramp back in, but very dangerous to have happen for no apparent reason. There was no car on the transport.James T.
Keep up the great work!Steve H.
The no touch pickup link said it expired before I got to my pick up time.John B.
El cliente no dejó un comentario.Glenn R.
El cliente no dejó un comentario.THOMAS C.
El cliente no dejó un comentario.Harry P.
El cliente no dejó un comentario.GARY M.
The truck was ABSOLUTELY DISGUSTING and this morning I find out that you charged us a TWENTY FIVE DOLLAR CLEANING FEE? The same truck that REEKED of cigarette smoke that made myself and my husband SICK? The billing is screwed up, this rental was awful, we turned in the truck with MORE GAS than when we picked it up, and you charge us a cleaning fee? I am absolutely appalled at this U-Haul experience.Katherine K.
El cliente no dejó un comentario.lisa B.
drop off after hours very easyRicky M.
Nothing - great serviceDaniel S.
Remove equipment from use which are no longer functional and neat appearingBen C.
Your website is vey unfriendly. I was searching for a 6'x16' & it rented me a 6'x12' without me realizing it. Also very difficult to navigate around. Then it wouldn't take my info & made me have to start overBilly D.
El cliente no dejó un comentario.Edward R.
El cliente no dejó un comentario.JACK I.
This was not the site we initially scheduled to pick up from. It was very much out of the way AND the truck we needed could not be picked up until the location opened because of scheduling issues. Your customer service at corporate was horrible. Some lady named Ashley was completely unprofessional.Abigail M.
El cliente no dejó un comentario.Thomas S.
El cliente no dejó un comentario.LAURA S.
They are very friendly, efficient and helpful. the location was perfect for me as well. Truck was ready to go and clean! Ramp easy to use too.HEATHER F.
El cliente no dejó un comentario.Scott B.