Customer Reviews for Speedy Pack & Ship LLC
(U-Haul Neighborhood Dealer)

Rating:

3.0

Don’t change the pickup location the day of and then on top of that, don’t change the pick up location to an establishment that closes at the time I was supposed to pick up, leaving the customer to sit on the phone for an hour and then making them call back the next day as well because their reservation has disappeared. Luckily your customer service was very nice because so far using the app has been an absolute nightmare. Also pick up locations should be trained on the procedure for pickups and drop offs to make it a little easier on the customer, because none of these people have had a clue on what to do and I’ve rented two trailers in the past month from multiple locations.

Rating:

1.0

Truck not maintained: Tire pressure not active alert on display did not allow me to see odometer. Do not do their job: I calculated 32 miles on Google Maps; they charge me for 107 because they didn’t update mileage before me. Basically called me a liar. Dishonest: Initial contract showed day rate of $19.99. They billed me showing a rate of $89.99 per day. This is a rip-off. This reflects back on U-Haul as a company in general. Will never use again based on these actions.

Rating:

3.0

They opened late and closed early

Rating:

4.0

No. Air. You charged .75 per mile and I had to put gas in truck That’s double charging the customer. Not good Owners were very nice and apologetic

Rating:

5.0

AJ was extremely kind, professional and knowledgeable; the equipment was very clean and maintained. Kindest appreciation for a safe and great experience.

Rating:

2.0

The vehicle cabin was not clean, almos out of gas and the worst part is that the AC wasn’t working !!! No previous heads-up about the AC, was a very hot day, really not ok

Rating:

5.0

Speedys was great. U-Haul reservation system and The "mover's helpers" need lots of attention. I will be submitting the hell that this past 10 days has been dealing with U-Haul reservation (joke) it's more like we'll hold one until time to pick it up and then we'll send you 15-25 miles away to get it while customer pays extra miles and their hired labor sits waiting at the customers expense.

Rating:

3.0

Stop giving away trucks from underneath people. I have had my pickup places changed the last minute and today. I had a truck from 9am to 9am tomorrow. I told man at speedys I'm not sure exactly what time movers will be able to do today. He said no problem, the truck is yours from Sunday 9am to Monday 9am. Yet. No truck. And I can't afford to take Uber 20 miles to get truck Then same 20 miles at .79¢ a mile. Then 20 miles back to drop off at 79¢ a mile and Uber back.

Rating:

5.0

Experience was great , other than the mileage was wrong , when I returned , online it said we went 61 miles , we went less than 12. So just make sure you double check mileage and take pictures after you arrive to every stop. They fixed it no problem what so ever , so they were absolutely amazing about it. Would definitely use again.

Rating:

5.0

Service was wonderful!! Keep up the good work!!!

Rating:

5.0

Hire more associates that possess like character traits and high work values as the associate that services my needs, with the utmost patience, understanding, and respect for my time.

Rating:

2.0

The equipment I was charged for was not in there.

Rating:

5.0

My trailer drop off / return was so fast and easy. I literally walked in and showed them my recipt and basically was able to unhook and leave. Their parking lot is huge, which helped me because I'm not the greatest trailer backer upper! I will us this location again when I need any trucks or trailers.

Rating:

3.0

The cabin of the truck had left-over food and looked like a spilled drink in the cabin and reeked of cigarette smoke.

Rating:

1.0

Lack of communication, over charged, added fees that were not included within the contract or explained doing the pick-up. I request someone to contact me, I have not received a response from anyone, call or text or email.

Rating:

3.0

When driving down the road the uhaul would shake so bad.

Rating:

1.0

This was an absolutely horrible experience once again with uhaul. I will never use this company again for moving. It’s unreliable. I was told to drive to 3 different stores to pick up an auto transport trailer. Each place being at least another 30-40 min drive away. This took up hours of my time and cause my travel time and had a negative impact on my entire move.

Rating:

5.0

Good job! Very professional.

Rating:

5.0

All good

Rating:

5.0

It drives like a tractor doing 30 miles, but I imagine that is how you make your money

Rating:

1.0

At pick up, no one there. At drop off no one there

Rating:

3.0

There was no receipt given upon return. The incorrect return time was input resulting in an additional charge. A call had to be made to the business to correct the action. Still pending correction.

Rating:

2.0

Returned truck on time, but location closed. I got charged extra because of this.

Rating:

5.0

I was very pleased with the promptness of the rental. I was taken care of within the hour. Thankful and Grateful

Rating:

5.0

Everyone was very friendly and helpful

Rating:

3.0

Our rental had two leaks in the roof and leaked water all over me for the 10 hours of rain that we drove through on our 22 hour drive. It soaked through 4 towels and my shirt was completely soaked too. The equipment was NOT up to standards. We will not be renting from Uhaul again.

Rating:

5.0

The guys at this location treated my wife unbelievable. My wife was very happy with all that was done by this store would definitely refer this store

Rating:

4.0

Very friendly and accommodating. A pleasurable experience

Rating:

1.0

The gas tank was at the halfway point and we got charged for refilling to the halfway point. It’s also a sketchy area.

Rating:

5.0

great employee at drop off lacation , guy was very friendly , clean parking lot

Rating:

5.0

The guy that checked me out was so kind and courteous to me. But there was one thing wrong with the truck. The tire light was on the whole time. As a woman I was concerned that this might lead me to be stuck on the side of the road. So next time I suggest that they fix this. Otherwise I had a very pleasant experience.

Rating:

4.0

Thank you all for doing a remote pickup !

Rating:

5.0

Very nice employee. Very helpful. Nice to have people help you that seem happy to help.

Rating:

5.0

Very respectable people y'all have working for you and your company

Rating:

5.0

Nothing

Rating:

5.0

No complaints, great service at this location. I highly recommend this location.

Rating:

5.0

Professional, personable

Rating:

5.0

Great customer service and didn’t take ten minutes to to get checked in and on the way.

Rating:

5.0

Walter was excellent in all areas of necessity. He was absolutely above my expectations : assistance , friendliness , politeness , calming spirit ; other adjectives that are associated with above board expectations! God positively loves me because He placed Walter in my path when I truly needed him after my ; as Walter said over the phone -How was your adventure to nightmare? He chose the right words . Meeting him solicited the above comments and all virtues from God's word! I needed Walter's kindness because my road trip was a nightmare! Thank you , Walter , for your genuine and excellent help! UHaul - Walter is an asset ; embrace him! Betty

Rating:

5.0

The customer service and equipment was on point and I will definitely be using this establishment and equipment again for future movings.