When you reserve truck, make sure it's there, I was supposed to get the truck at ten am, hired men to load it, never got it. Till 7 p. And they where done for the day, so when my friends came UP TO GET ME, A 70 year old, 58 yr old with lung cancerand another 58yr old woman with bad back, they had load it in the pouring rain and boxes my.mattress an couchss got wet! I'm completely disgusted with this, I will be calling Uhaul today ,
NANCYELLA F.
Customer Reviews for Speedway Convenience
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Had to hook the trailer up myself then he came out and took a picture
Kenneth F.The gentleman who received the drop off was uncaring. The location was actually at a different place. The website tried to send me to Ontario, which I couldn't get to because the border is closed, and then the customer service representative I spoke to hung up on me while trying to transfer me to a different department. When I called back, it was a very simple process.
Sabra W.This location handed me the keys to a 10 foot UHAUL. When I arrived at my home I opened the back of the UHAUL to load my belongings in and there was a copious amount of thick blue liquid all over the floor along with a wooden pallet over it. It appeared, in some areas, that someone had tried to clean it up, but then gave up and put a pallet on top of it. This location either does not inspect their vehicles when they are returned or they do not take care to make sure the vehicle is in good condition to rent to others before handing them the keys.
Zoe B.Every Uhaul location for pickup or drop off that I've used recently and in past years have all been exemplary. Keep up the good work.
LYNN H.The website is difficult to maneuver. I ended up w 2 items in my cart and spent way too much time trying to remove an item. I finally figured it out, but worried I would be charged for another truck
Cynthia B.Rental process needs to be more clearly defined!
Jacob D.First of all I got there at 7 cuz that's when I was told to return the truck the door sign said they open at 8 but did not open until 9 so I sit there for 2 hours. Bad for business. Do not recommend
SHELLY V.Better support for your employees. Improve your online interface.
Troy F.Maybe if the equipment was running well and it us ready when you go to pick up over all I would highly recommend u haul business to all because if there is any issues they will help you through it they care
kathy L.The only problem we had was the trailer was frozen to the ground! But it's the north country not much u can do about that!
Andrea L.Put proper windshield wipers on equipment had to stop several times to clean windshield. Winter in North east
Sean A.It was good!
Robert D.location people nice. u-haul reservation system very poor
philip M.Not very personable
Robert G.The returning of the auto transport was the problem, your system was having issues
linda C.Laura was outstanding!! Answered all of my questions and when I arrived to pick up the car hauler it was ready to go and was a seamless process. Gracias
Wade R.Location did not have a 2-wheel, nor did it have the pads -- both of which I requested weeks in advance. The truck had mud on the outside, and mud inside -- and I got charged a cleaning fee at the drop-off location.
Joseph P.Was sold wrong service and then told I had to pay 1100 dollars more to drop off trailer. Generally manager wouldn't work with me just kept hanging up phone on me. Had to call corporate to get right quoted price lady at corporate was extremely helpful only positive about my whole experience.
David A.Check the backs of trucks - This is renting in general ive had it happen at like 2 other u haul dealers - Get home and open it up to some elses trash in the back and then I have to throw it away so they dont think I left it -This time it was just a few peaces of trash -
chad M.Good location
Terrie T.Grumpy old guy behind the counter was annoyed I was dropping off an auto transport trailer. " Why is everybody dropping off these here, I have to many of them".
John O.Your system to get items is very complicated and time consuming. Your products need some mantance
LEWIS H.I've been to this location twice and could not have my transaction completed. I'm not sure if it's a computer program problem but it took a very long time and still could not get transaction completed.
RAY M.Maybe a little more training
Marsha P.paper never wright lost to much time
wyatt W.The rates are not good for traveling from NY to Fl they are almost double. Won't recommend uhaul to a friend because of this pricing differential.
Norman G.Staff not trained on check in and out process. Had to call uhaul. Horrible service on the last phone call and filed a formal complaint
Charlotte L.This drop off area is a smoke shop that accepts U - haul drop off. It is a clean shop and convenient for Canadian rental drop off. Although a secondary part of the store the attendant was very pleasant, informed and courteous, considering she was very busy with other customers. Gracias
ty D.The location was fine where we picked up, however the gentleman that I had dealt with was not customer service material. When It came to pay for the truck, the price was NOT the price I was given. The gentleman just stood there and look at me and said well this is what it is showing. My mother whom was with me, spoke up and asked him if he could call them. The clerk did a little huffing and puffing like a 2 year old and seemed like that was to much to ask but went ahead and did it. About 5 minutes later he came back and low and behold the price was even CHEAPER than what I had. In between all this I would like to remind you there was NO CUSTOMERS in the the facility. After about 30 to 45 minutes of dealing with the NOT so friendly clerk, we were finally on our way.
stacey G.I love the extended hours. Most U-Hauls in this region close while I am still at work Being able to pick up a trailer after work and be ready to go first in the morning is a huge convenience. Friendly staff, good service. Booking online in advance made the "paperwork" a breeze.
Michael S.Location not what is on the GPS it is across the road with no sign. Also in a tabaco shop, I recently quit smoking so this was not a pleasent wait. Printer could not print a receipt of the transaction.
Philip H.Mileage was wrong on contract. It said the vehicle had 300 miles les than when I drove off the lot.
James L.More trucks in the area - I only needed a small one and budgeted for a small one - But there was no more trucks so i had to rent a large one at a higher rate and all the space was un needed . Besides that everythings perfect and the trucks are in nice shape ! A joy to drive
CHAD M.Nada
Ed M.Wonderful experience store is neat & clean customer service was excellent
FAITH B.Truck was clean customer service was excellent
FAITH B.The dolly was covered in snow no one offered to clear it off. I wanted to return the dolly to another uhaul location 25 miles from where I rented it. They told me it would cost $100.00 more to drop it off there which would have been convenient for me.
TIMOTHY B.This location was 41 miles from the location that I reserved the trailer. An 82 mile round trip was very inconvenient and an additional cost. The UHAUL website should be clear that the location you reserve at is NOT GUARANTEED!
DAN L.the Truck had a broken Windshield, if it was mine, i would have gotten a ticket from the police! The best part about the experience was the Customer service, she heard and rectified, all that was brought to her attention!!!
MYAH B.The service was excellent. If there is any constructive criticism then I would Provide more adapters for the electrical hookups on the u haul towing trailers. I had to take from another u-haul trailer. I would also provide more training to staff on which size towing balls are required for trailers. They require 2 " trailer hitch balls. Like I said I had no problems with this location.
GILBERT T.Reserve a site closer to my location. I had to drive 40 minutes away from my location and no one telephoned me. only email notifying. My name was misspelled. Then, after signing contract, we realized that I was missing an adaptor and would therefore not ne able to pick up trailer until the following day because adaptor could not be purchased until May18. Yet, contract could not be rewritten even though I left trailer at location until May 18. People were vey nice though and we would have loved location if we did not have to go one and a half hours roundtrip twice to pick up the trailer. Mohawk Casino is nearby. Conveniences were plentiful and the scenery is unbelievable, a pleasant surprise. Fortunately, we needed the trailer for only one trip downstate, 1 day, to pick up our son's college dorm things but the pickup should have been closer and the contract should have been able to be rewritten when they realized we could not leave with the trailer on May 15.
FEDERICK W.I had to repeat all information, pesonnel seemed to be lacking in experience, took a long time to do paper work. I had given all information when making the reservation and the woman did not know anything.
CHERYL G.The trailer leaked and water ruined many of the things that we were transporting. We rent frequently and were very disappointed in the condition of this trailer.
Mary S.Very efficient
BETHANY F.