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Amandeep S
Customer Reviews for Tracy Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast, friendly and efficient.
Mark FU-haul had the van I rented stolen from me even though it was still under contract. No notification, no return of the property that was in it, and billed my credit card without authorization along with additional charges. The some U-Haul agent called and laughed at me while at the height of my frustration and anxiety over the theft of the van and my private property. This was bullshit and I object/dispute the whole contract.
Shawn OWas a nice and new truck, liked it.
Qingzhi CFirst, I have no complain about the person who I worked with, my complain is not about service. UHaul has an online form, but once you get to the location, it may not be applicable. I had asked for Dollies of two kinds, pads and Wardrobe boxes, this location had some of the things but they were not on the form when I arrived. I also don't really know how the metric of what I paid is valuated, I saw one price with a list of things on my application and when I paid it was largely blank with just the fees. I may have paid for pads, and wardrobes, and I don't know if I did or didn't based on my reciept. I was told that the milage is the thing. I don't believe that I went above the milage states, but I was charged an extra 30 above the 150 that I was charged. this was more than double the prices I was quoted. Also, the van was only less than a qurater filled when I picked it up, I put enough gas to get to the same amount when I returned it, was I charged for gas?
Ronald J