Customer Reviews for Specs By Step
(Distribuidor de U-Haul del vecindario)

23 comentarios

1213 W Waco Dr   Waco, TX 76707

(254) 870-3290

Horarios de la ubicación

  • Lun. - jue.: 10 a. m. - 8 p. m.
  • Vie.: 10 a. m. - 9 p. m.
  • Sáb.: 10 a. m. - 8 p. m.
  • Dom.: 10 a. m. - 6 p. m.

Servicios en esta ubicación:

Contáctanos

(254) 870-3290

1213 W Waco Dr
Waco, TX 76707

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 10 a. m. - 8 p. m.
  • Vie.: 10 a. m. - 9 p. m.
  • Sáb.: 10 a. m. - 8 p. m.
  • Dom.: 10 a. m. - 6 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

tiffany G. 
Clasificación:
5.0

Very good

LAMARQUET J. 
Clasificación:
2.0

Customer service skills were poor

Jennifer P. 
Clasificación:
5.0

Very Helpful would recommend this location to everyone!!

cynthia M. 
Clasificación:
2.0

Staff was not there when I arrived. They stated that they were delivering equipment to a customer. Their phone # was on the door. I had to wait about 30 minutes to get someone there. Once there they were great.

jacob G. 
Clasificación:
1.0

This location appears to try and get every extra dollar they can from customers. My little dog jump in the truck before I delivered it. I saw the little paw prints , but they were nothing serious. The lady at U-Haul says to me oh no you has a dog in there. That will be a $100 cleaning fee. No hair or anything, just little paw prints. I said he'll let me get a wet napkin and I can wipe that off. And I wiped the paw prints off within 30 seconds. So she walks an open up the rear of the truck. Oh no you didn't clean it. That will be a $100 cleaning fee. I tell her that's exactly how the truck was when I picked it up. She calls another lady over and the other lady immediately says what wrong with it. I called this location a day prior to tell them that I needed to extend my Rental for one extra day. She said no problem I will extend it. I forget about it after I made the call. Well when I settle down that night and listen to my messages I get a message telling me that I was supposed to return the truck that day and U-Haul has been calling this location. She said that U-Haul had reported the truck as missing to them. So I called a lady and explained to her that I called to extend the rental. She said that her sister didn't extend the rental, but she would take car of it. She was a very professional lady. One final thing. I asked her for the regional manager name and phone number. After so thinking back. I don't think that the number she gave me was the regional manager. Because h was not interested in anything I was saying. He never asked for my name. He never asked what was the rental location. I will be looking into this further through U haul corporate office.

CLARENCE H. 
Clasificación:
5.0

It was easy and fast, very nice lady working there

CARLOS A. 
Clasificación:
1.0

no one on site. If there was someone at the facility I wouldn't have accidently locked the key in the truck. Will never use this facility even if it were the only site in Waco, Tx

ROBERT T. 
Clasificación:
5.0

Vickie was most helpful and professional; she really knows her business and made my rental quick and easy.

DENNIS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ric G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason B. 
Clasificación:
1.0

Have honest employees

LATONYA C. 
Clasificación:
5.0

After speaking to a rude Uhaul customer service rep at the 800 #, I found the people at this location extremely friendly and accommodating. I will use this Uhaul location again.

JASON P. 
Clasificación:
1.0

I am not sure how this was approved as a Uhaul location. First there was no one present when I arrived. There was a handwritten note on one of the doors to the building with a phone number to call. I called the number and someone just answered with 'hello'. I had to ask if this was a Uhaul location and was told someone would show up in 15 minutes, then was told just to park the trailer in the gravel and give them the trailer number over the phone. I unhooked the trailer where I was told but no one ever arrived to verify. Second, the parking locations are dangerous and extremely difficult for an average driver. The location where I was told to park the trailer is on a 1 way street that comes off one of the busiest roads in waco. You have to go the wrong way down the one way and then back the trailer over a curb. While unhooking everything your car is blocking the entire one way street. I am very good with trailers and only took me a few minutes to complete but had a line of vehicles waiting and honking at me while I was unhooking the trailer. Another issue with this location that will surely result in a lawsuit agains Uhaul is that they leave larger trailers on the corner of this one way and block visibility for cars going through the intersection. I frequently pass this intersection and now try to avoid it because of the Uhauls blocking it. I would not be surprised if this has already caused an accident. Third, this is just a 'sketchy' location. The building has a business called 'Smokin Jays' which is right next to the door that had the paper Uhaul sign on it. I could smell weed from outside the door and heard people inside. If I was not familiar with Waco, I would have felt extremely uncomfortable being at this location. Considering there are 3 other Uhaul locations within a mile of this location, I would suggest using a different one. This location is unprofessional and dangerous to the community.

Jake D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER R. 
Clasificación:
1.0

Cheaper. We only had it for less than 2 hours and it was $71

TIFFANY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANKLIN A. 
Clasificación:
5.0

The woman who runs this place is fantastic. I will always use her from now on.

DANE L. 
Clasificación:
1.0

I have a mileage dispute on my rental. The dealer and I did not walk the truck before I drove off and did not confirm mileage, condition, etc. My reservation was to pick up at a different, more convenient location, but was changed by uhaul. Problems with a system upgrade delayed my pick up by more than 30 minutes.

Walton P. 
Clasificación:
3.0

This location was an inconvenience for us. We tried to return our 26' rental truck a day before, and the employee said they would not do a partial refund if we returned it early. According to the employee, they had to turn another customer away that same day because they did not have a Uhaul truck to rent out. I told the lady that my uhaul truck was already reserved and paid ahead of time for 2 days, so her loss of sale had nothing to do with my refund. Sadly, I had to keep the uhual and got charged for the full 2 days.

LINDA H. 
Clasificación:
3.0

Ninguno

DAVID G. 
Clasificación:
5.0

Agent was exceptional!

TERESA L. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRUCE JOHN O. 
No se han enviado comentarios para esta ubicación.

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