Customer did not leave a comment.
THOMAS C.
Customer Reviews for Specialties Automotive Group LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ricky was especially helpful when returning our truck. We were having problems with the app and Ricky said he would take care of everything and he did. Great customer service thank you!!
David W.Thanks Ricky
BRAD J.$1.09 a mile! I made a short in town pick up, had the van less that 2 hours, and the milage was more than the rental. I'll try Ryder or someone else next time.
CRAIG J.Making sure the return locations stay open as long as they are supposed to
gary C.No one was there, even though we arrived during normal working hours. The office was a shack. They left a note on the door with the phone number, but no one answered. We left the truck with a note on the windshield that we would return the next morning. When we did, again, no one was there, but someone in the auto sales office next-door took the keys end it seemed to know the U-Haul person was out of town, and said they would take care of it. Quite unnerving.
Betty M.The man that runs the place had just had heart complications, so he wasn't there to check us in, but the owner at the lot was there, and he was very friendly and helpful
diane M.I made arrangements on line for a 6X12 trailer, when my son went to pick it up he was given a much smaller trailer and told that was all they had. He brought it home and it was clear by looking at it that we would not be able to load even half of the items we were moving. Unfortunately the location had closed by that time and we had to wait until the next morning to swap trailers which was more of an ordeal than it should have been given we were given the wrong trailer in the first place. That put us 1 whole day behind in our moving experience. My recommendation would be to call the day before and confirm that what you have in your conformation email is what they will have onsite for you when you go to pick it up.
Shannon G.Hours of operation said they were open until 530pm. Got there at 5 and nobody was there, called and nobody answered. We were returning a trailer and the Spaces to return the equipment was full and it was slightly on a hill so we had to find rocks to put under the trailer tires and barely had room to squeeze in. I ended up doing the self return but it was not a great experience and if your business hours are posted you should be open for business or at least answer your phone.
Elise S.The wiper blades were coming apart as I drove in the rain posing a dangerous driving situation.
Graydon B.Put less then 15 miles on the truck driving it strait across Saint George then I get a charge for 73 MILES?!
Blake W.James was awesome, he gave me a call to be sure I was in town and that he was there to help me when I arrived. Super nice handled everything himself.
Perry F.Awesome service. Good equipment.
alax J.I gentleman that tried to help me was not knowledgeable about the Uhaul brand.He should have known the truck would not fit on the car hauler.Also he he assured me the car hauler would be at his location in St George for me to pick up.That was not the case.He lied to me on this whole transaction.I had to travel 100 miles to get the car hauler and bring it back to St George.Up in Cedar Utah were I picked up car hauler that gentleman assured me the truck would fit on car hauler also.These gentleman need more training.I am not happy at all.Traffic finally gave me two more days to complete my trip for all the problems I went through.
mark H.The young man who took care of me was very organized and professional. The whole experience was great!
KEITH B.Thank you so much, you were a great help!
desiree A.The place was full and had no place to drop off the trailer and tow dolly.
Bryan H.I was really impressed with the load share option that U-Haul offered although the delivery date was changed and did not work for my situation. What a great way to be efficient and offer customers a discount for helping out. Love it
Jim P.Turn in was flawless. Gentleman checking equipment was prompt, courteous, kind and genuine. 5 out of 5 stars!
Dale L.Only issue was the dolly was not in the truck.
BRENT W.Best location in St George! I have had the unfortunate opportunity twice to drop off a truck at the location on 958 N 1100 W, St. George, UT 84770 and would NEVER recommend that place. But this one is 5 stars. The lady that helped me was maybe the most pleasant uhaul employee I have ever met. I didn't get her name but she was working Wednesday May 3rd 2023 at 4pm.
JOHN N.Saturday hours aren't great (doesn't open until 10:00 am--isn't Saturday the busiest day of the week?!)
David P.Everything was fine and easy
ANTONIO G.No one around, doors locked when I arrived to pick up rental. I had to wait over an hour.
KENNITH C.very friendly and took my rental back with ease.
SCOTT K.Quick, friendly, and informative.
Kevin E.U-Haul did not have a current contract with the drop off location and it was not updated. However, Spackman storage was extremely helpful and went the extra mile to take care of the situation even though they were not under contract with U-Haul anymore.
KEVIN C.Rented this trailer on 3/13/23 with a P/U time of 4 PM and a return date of 3/15/23 at 4 PM. Returned the trailer at 4:30 PM on 3/14/23. P/U time was 3:52 on 3/13/23. So, I guess your policy is to charge for a full day rental even though I only had it for about 38 minutes into the second. Seems a little me to that charging me for a full day's rental is over the top.
DARRELL M.very coiurteous and friendly
Patrick S.You guys over charged for incorrect mileage and it cost me more money than you should have. I only drove about 15 miles and you charged me for 52miles. St George is 17 minutes all around the town. Unbelievable
LISA M.I made a mistake with the date of my reservation and the person on staff was very helpful in correcting the date.
Cindy T.you have a very nice young man working there at the time we picked up, he needs to be recognized please as he did his job very very well. I truly appreciated his knowledge.
Dave F.The best.
Cameron P.Small lot w/lots of rentals parked but staff made my rental trailer as accessible as possible.
Jeremy P.The attendant had me negotiate a very tight area to get the trailer closer to where he wanted it instead of simply unhooking it and moving it to it's designated spot about 30 feet away. An unskilled/untrained driver would not have been able to back up the vehicle and trailer in this tight area. A 5x8 trailer is easy to move by hand (or for goodness sake, how about a trailer dolly - a novel idea?!), I did it myself when hooking the trailer up to return it. Basically he was lazy and made me do his work.
Brian J.Went 5 miles and ABS and Stability control lights came on had to return and get another truck. The other truck had a weak battery
Anthony S.Staff was very helpful.
Manuel G.Very personable and professional young man who was more than willing to assist. Highly recommend this uhaul due to his courteous nature.
Martin M.I returned my trailer to this location during closed operating hours. It was very crowded and apparently had many other drop offs on this day. Popular location
David Lee R.The only problem was the truck we reserved was not available at the location we requested and had to use a location further away from our house. Your people mentioned that we would be receiving a credit which we appreciate.
ken R.It was a little confusing just leaving the trailer in the middle of the lot. It would have been nice to have some assurance that it's OK for it not to be neatly parked in a stall (since those were all taken). It wasn't difficult though!
Bonden T.Great customer service.
nolan C.Very friendly worker!
Kaila B.I will certainly be a repeat customer, the guys were very helpful and explained the contract with me, the truck we used was an excellent choice!
Arlene B.I wasn't thrilled that I had to pay extra for a dolly. It's a moving truck. It should come with it, and if you don't rent the "bigger" version of U-haul, it won't come with a ramp. If you have a tall freezer or washing machine which are both heavy, you have to almost break your back getting them up and into the truck.
Chris S.It was already perfect.
Thomas S.You guys are awesome 👌
Jose P.Bit a slow wait due to only one guy working. But he was awesome.
Bryan P.Dropped off before hours
Jordan S.