Customer Reviews for Specialties Automotive Group LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

It was easy to set up my reservation online and come pick up the truck I ordered

Rating:

1.0

Dropped truck off by 2:25pm on 4/10 at this location, when office was closed for lunch. My card mistakenly charged an additional $40.00 plus tax for extra day by “Brett”, who did not log in vehicle return until past deadline time. On 4/10, I reported this to Kaylee at pick up location in Henderson, NV, who said they could not issue credit at that location, and had her manager call corporate who was supposed to call me. I never received that call, and charge has still not been reversed after 6 days. Please correct this ASAP. Thank you.

Rating:

5.0

Very helpful, great customer service

Rating:

3.0

No one was on site. Luckily I was only dropping off the trailer, just backed it in and unhooked it myself.

Rating:

2.0

- Employee had a good attitude and was trying to make things go well. Computer system was giving him trouble, which wasted a lot of time. - Truck gas tank was 1/4 full, which not only puts the burden on me to get gas before I even get started wit my move, but now have to judge how much gas to put in the tank near the end so as not to unnecessarily overpay for gas, a situation that could have been completely avoided had the truck been full. - Truck cab was dirty at pickup - One of the auto transport wheel straps had been cut short; something that was not noticed until we loaded our car. Obviously, an inspection had not been done prior to renting it out. Called uhaul, they said we would receive a callback from a local dealer who could help. Never received a call. Horrible experience all the way around with this!

Rating:

3.0

I was charged $15 for insurance which I didn’t want, not sure if it auto-applied when I checked in - but I shouldn’t have to pay it. Other than that, the truck and staff were fine.

Rating:

1.0

Office was closed, no answer on phone provided, uhaul app did not work for return. Was extremely frustrating.

Rating:

5.0

Pay your guy more

Rating:

5.0

Ditto

Rating:

5.0

Thank you U-Haul you guys are the best

Rating:

3.0

Picked up my car after hours key was in the wrong box called the hotline and was transferred 3 times hung up on the first call and then the second rep I got was very rude to me this was my first experience with U-Haul so not a great one for first time.

Rating:

4.0

The gentleman was very helpful. The only reason I gave it 4 stars is because the office wreaked of stale cigarette smoke in everything. As a former smoker, I much more sensitive to the difficulty of breathing in that stale air.

Rating:

5.0

Travis was an excellent Manager. He maintained consistent communication throughout the booking process. We discussed that I had a 2,800 mile move and he assigned me a very new, well maintained 26' truck. The truck performed extremely well over the 3.5 day drive across the country. He was even able to locate a lock for the truck after hours. I was very appreciative of the great service.

Rating:

5.0

Great experience. Easy to rent and return. Highly recommend.

Rating:

5.0

Everything went well with the pick up in St George

Rating:

5.0

Very helpful employee.

Rating:

3.0

The truck was clean I was surprised at how well the 26 foot truck pulled a car hauler and my Tesla, and the truck was fully loaded.

Rating:

5.0

Exceeded my expectations. Great Work!

Rating:

5.0

Great customer service!!!

Rating:

5.0

I didn't catch his name but the man who helped me was very nice and helpful!

Rating:

5.0

Easiest pickup & return process ever!! The gentleman that assisred us was great.

Rating:

3.0

License plate was expired. I was stopped by law enforcement twice for the expired registration.

Rating:

5.0

We were greeted as soon as I walked through the door and was well taken care of right away. It was a great experience from start to end. The staff member was so kind and helpful. I will be a returning customer and will be highly recommending renting at this location to all my friends.

Rating:

1.0

When I dropped of the truck, I gave the man the keys and asked if I needed to sign anything or check out the truck and he said no he would check it in and I could leave. So I told him that the dozen blankets were in the back and showed him two spots where there were scrapes that the rental in Atascadero put x's on and then I left. About 2 hrs later I received a notification from my master card that there was a $58.50 charge for gas from U-Haul. I called the rental place and told them that I returned it with the 1/4 tank that I picked it up with and he said it was only 1/8 of a tank. I again told him that was not true and he never verified that with me and I did not sign any paperwork stating that and then he said angrily that I was disrespecting him, and he just hung up on me. I truly believe that he filled up his own vehicle and charged it to me, because I know for a certainty that I added fuel to make it a 1/4 tank and then returned it. I know he ripped me off. If this is how U haul works I will never us U haul again nor recommend U haul to anyone else.😒

Rating:

5.0

Ricky was especially helpful when returning our truck. We were having problems with the app and Ricky said he would take care of everything and he did. Great customer service thank you!!

Rating:

5.0

Thanks Ricky

Rating:

3.0

$1.09 a mile! I made a short in town pick up, had the van less that 2 hours, and the milage was more than the rental. I'll try Ryder or someone else next time.

Rating:

5.0

Making sure the return locations stay open as long as they are supposed to

Rating:

1.0

No one was there, even though we arrived during normal working hours. The office was a shack. They left a note on the door with the phone number, but no one answered. We left the truck with a note on the windshield that we would return the next morning. When we did, again, no one was there, but someone in the auto sales office next-door took the keys end it seemed to know the U-Haul person was out of town, and said they would take care of it. Quite unnerving.

Rating:

3.0

The man that runs the place had just had heart complications, so he wasn’t there to check us in, but the owner at the lot was there, and he was very friendly and helpful

Rating:

3.0

I made arrangements on line for a 6X12 trailer, when my son went to pick it up he was given a much smaller trailer and told that was all they had. He brought it home and it was clear by looking at it that we would not be able to load even half of the items we were moving. Unfortunately the location had closed by that time and we had to wait until the next morning to swap trailers which was more of an ordeal than it should have been given we were given the wrong trailer in the first place. That put us 1 whole day behind in our moving experience. My recommendation would be to call the day before and confirm that what you have in your conformation email is what they will have onsite for you when you go to pick it up.

Rating:

1.0

Hours of operation said they were open until 530pm. Got there at 5 and nobody was there, called and nobody answered. We were returning a trailer and the Spaces to return the equipment was full and it was slightly on a hill so we had to find rocks to put under the trailer tires and barely had room to squeeze in. I ended up doing the self return but it was not a great experience and if your business hours are posted you should be open for business or at least answer your phone.

Rating:

2.0

The wiper blades were coming apart as I drove in the rain posing a dangerous driving situation.

Rating:

1.0

Put less then 15 miles on the truck driving it strait across Saint George then I get a charge for 73 MILES?!

Rating:

5.0

James was awesome, he gave me a call to be sure I was in town and that he was there to help me when I arrived. Super nice handled everything himself.

Rating:

5.0

Awesome service. Good equipment.

Rating:

1.0

I gentleman that tried to help me was not knowledgeable about the Uhaul brand.He should have known the truck would not fit on the car hauler.Also he he assured me the car hauler would be at his location in St George for me to pick up.That was not the case.He lied to me on this whole transaction.I had to travel 100 miles to get the car hauler and bring it back to St George.Up in Cedar Utah were I picked up car hauler that gentleman assured me the truck would fit on car hauler also.These gentleman need more training.I am not happy at all.Traffic finally gave me two more days to complete my trip for all the problems I went through.

Rating:

5.0

The young man who took care of me was very organized and professional. The whole experience was great!

Rating:

5.0

Thank you so much, you were a great help!

Rating:

4.0

The place was full and had no place to drop off the trailer and tow dolly.

Rating:

5.0

I was really impressed with the load share option that U-Haul offered although the delivery date was changed and did not work for my situation. What a great way to be efficient and offer customers a discount for helping out. Love it

Rating:

5.0

Turn in was flawless. Gentleman checking equipment was prompt, courteous, kind and genuine. 5 out of 5 stars!

Rating:

5.0

Only issue was the dolly was not in the truck.

Rating:

5.0

Best location in St George! I have had the unfortunate opportunity twice to drop off a truck at the location on 958 N 1100 W, St. George, UT 84770 and would NEVER recommend that place. But this one is 5 stars. The lady that helped me was maybe the most pleasant uhaul employee I have ever met. I didn't get her name but she was working Wednesday May 3rd 2023 at 4pm.

Rating:

4.0

Saturday hours aren't great (doesn't open until 10:00 am--isn't Saturday the busiest day of the week?!)

Rating:

5.0

Everything was fine and easy

Rating:

3.0

No one around, doors locked when I arrived to pick up rental. I had to wait over an hour.

Rating:

5.0

very friendly and took my rental back with ease.

Rating:

5.0

Quick, friendly, and informative.

Rating:

3.0

U-Haul did not have a current contract with the drop off location and it was not updated. However, Spackman storage was extremely helpful and went the extra mile to take care of the situation even though they were not under contract with U-Haul anymore.

Rating:

3.0

Rented this trailer on 3/13/23 with a P/U time of 4 PM and a return date of 3/15/23 at 4 PM. Returned the trailer at 4:30 PM on 3/14/23. P/U time was 3:52 on 3/13/23. So, I guess your policy is to charge for a full day rental even though I only had it for about 38 minutes into the second. Seems a little me to that charging me for a full day's rental is over the top.