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Sergei M
Customer Reviews for Sparta Drive Up Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lower the price little more,f
Bo SVery nice person, most helpful
doug jGreat staff!
Thomas DNeed more of a selection of trailer sizes and more availability. Was hard enough to find a trailer anywhere driving distance.
Travis SLoved the staff.
William BNannette was extremely pleasant and professional. I will definitely rent From there again
Shawn HThe lock box was frozen shut; not sure if there's a work-around but it delayed my usage of the vehicle about 35 minutes.
casey gNanette made renting from Sparta Drive Up /U Haul a very pleasant experience
Ralph ZThe stuff, she was excellent, patient and helpful
Joel KI called the location on the first day of my rental to learn how to drop off my rental after hours. The first day of my rental was a Saturday. The location was closed on Sunday. The person I spoke with insured me they will check in the car on Monday when they return to work and date the return for Sunday. On Tuesday I got a call from U-Haul saying the rental had not been checked in for return. Furthermore, the return location marked down that the rental was returned on Monday when in fact it was returned the day before. As a result, I was charged for an extra day.
Rick HNanette was very helpful and professional.
Charlie BThe process was smooth and staff professional and helpful. The only improvement I can suggest relates to dropping off the trailer. The lot is small and backing to the drop space not possible because of the size of pickup (3500). It would have been easier if the all vehicles were parked in a line, instead of in an "L" fashion, which prevented me from utilizing that part of the lot to get the angle I needed to back in.
Jeffrey CEl personal muy amable
Alfonso BNice people to work with
GARY AWonderful customer service. Nice guy in the office, very helpful.
GARY AThe Salesperson was very courteous and professional, she even helped me attach the trailer I rented…Awesome!!!
James JThis was a terrible experience and I will not use uhaul ever again.
Jonathan ZTruck should have a ramp for heavy items
VINCENT SThe details of the rental were different tan expected at booking. The aim seamed to get me to return the vehicle to a site other than the one I booked the rental for.. It seemed deceptive and would have added significant costs to my rental.
Andrew SYou can improve by having more equipment in locations closer to where i requested a pick up. With so many locations close to me, there no reason to travel 40 minutes from my house to pick up any equipment.
Ernesto CAlthough the people were extremely nice and helpful they are not a real u haul service center. They have no trailer equipment. I did not have the right size hitch ball and they do not sell them. Due to time contraints I was forced to rent a truck. Despite giving them the town where I was taking the truck they underestimated the miles so the cost was double what I was told.
Richard MFriendly, great people. Highly recommended
Pablo MThe pick up and drop off locations were great. the U haul renting experience was horrible. I'm guessing U haul company is not asking questions about their own performance to avoid bad reviews. I rented the trailer at a location close to my house at a specific time because that is the location that showed availability of the trailer i wanted. the day before my pick up i received an email that indicated a pick up location more than an hour from my house with a pick up time an hour later than i reserved. after several phone calls to U Haul with no empathy to my situation i was able to get in touch with the new pick up location and finally got some answers and help. however i was forced to rent an additional day and pick it up a day early because U Haul changed my reservation. when i finally got the trailer home U Haul company called me to ask if i would be willing to change my drop off location. i simply answered with my story and told the person i would be happy to drop it somewhere else if i were compensated for my extra day to which they told me to just drop it at my original location. a clear message that U Haul doesn't care about customer service or their customers experience at all. I will end this review with my comment to the sales rep when she asked if i wanted to talk to customer service. "I don't need to talk to anyone i have already made my decision to never rent from U haul again.
Matthew MIt was all just great! And thanks to the traffic coordinator who found us the last available anything within what seemed like 100 miles!
Bryan FThe gas situation
Robert CNot only did Nanette afford me a high degree of confidence in the security of my reservation, she was warm friendly, efficient, and consistently willing to go the extra mile to make my overall experience a very positive one. I will not hesitate to book my next U-Haul rental with her and am actively recommending my friends and associates do the same.
Katherine KI was not informed at pickup that the truck was due back by 10 AM and was charged another full day for being 2 and a half hours late.
Kevin JVery expensive with the additional charges. Can find much cheaper than uhaul
Jonathan BThe app wasnt helpfull delayed us 2 hours
Harry BAwesome
Justin PMaria was extremely pleasant! I would definitely consider renting from U-Haul again based on the excellent experience at Sparta Drive Up Storage LLC.
Gregg BI requested blankets and they were none in the vehicle vehicle still had refuse and garbage in it from the last user of the vehicle and I was overcharged by your company in order to go to a location that was much farther way based on the fact that the vehicle was not made available at a closer location That I originally booked and then was subsequently changed to another location without my consent and with no real thought as to how it would affect my experience and no ability to drop the vehicle off at any other location
Daniel SI arrived right at closing time -- woman was helpful and pleasant. I had no problems.
Leslie MThe guys from power that unloaded our truck did a great job they were on time clean polite they wore masks the entire time. I give them 5 stars as well.
Kevin TBetter assessment with reservations. I reserved a 26' truck 2 weeks prior to be picked up in Orange NJ. Then 12 hours before I was told I wouldn't be getting the truck. I had to drive 82 miles to pick up a 20' truck from Sparta.
JOHN DNot for the customer, but for the employee... Get them a trailer jack like the one I saw at the Danbury location. The poor guy is gonna throw his back hooking it up!
Inqiyad AI had a terrible overall experience. Not anything that was at the fault of the pick up location. Also, I declined the $25.00 coverage, is this charge something different?
Jodi RThis location had great customer service!! However, this location did not come up as a uhaul location on a map search. I found the location under a storage search. Thanks!
GARY P