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Liana K.
Customer Reviews for Spare Cube Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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friendly attendant at the storage facility, and the van was in great condition.
Derek S.Have staff available to facilitate pick up. I was told that I could make adjustments to my reservation at the time of pick-up, but instead had to wade trough the creation of an account in order to get the combination to a lock box that held the key. Cost me an hour. Also, I was charged over two hundred dollars for a 24 hour rental. Outrageous. Somebody needs to call me to straighten this out or I'm going on the warpath to tank your on-line ratings.
William A.Very polite and friendly.
Bill S.Don't fuck me over with a location change like that Jesus christ uhaul what the fuck
Jonathan P.Had difficulty with haul app connection to the server. Not sure if a uhaul issue or location issue. My cell phone looked to have full cell connection
Anthony K.Have senior citizen rates
Brenda N.Your online pickup system was very slow and keep on dropping out witch resulted in taking almost 25 mins to just be able to get the keys from the lock box. The pickup point DID NOT leave the appliance dolly in the back of the truck and no one was at the pickup point to talk to which made moving stuff around much more difficult then expected I would not recommend UHaul to others as your this was the worst experience with UHaul I have ever had
DAVID J.The dolly and furniture pads I paid for weren't there.
AMBER R.Well first the screen on the display was not fictional so things had to be done manually second it was dirty and when I drove home which was about five miles away the check engine lite came on …! When I was driving the drivers door open indicator would not go away and the door didn't fully close , the front tires are low on tread and skidded on a thirty five mile per hour turn and last but finally the box leaked and some of my stuff got wet …!!!! This is worst experience I have yet to experience renting a truck . !!! Absolutely Horrible. !!!
Harold W.Excelente
Najib E.I ordered two furniture dollies that were not in the truck! Fortunately, the two men were strong enough to carry my sofa bed and recliner down to my house. This mistake could have made it impossible to move the pieces of furniture!!!!!!!! MAJOR SCREWUP ON YOUR PART!!!!!! And, the cab was FILTHY! There were FOOTPRINTS ALL OVER THE DRIVER'S SIDE OF THE CAB, not just on the floor but on the seat and dashboard!!!!! What's up with that?
Nancy A.I had a great experience and will tell everyone
Shermone H.Very clean, runs a little rough. The particular truck I rented. Otherwise no problems.
Shawnda J.Staff was Great 👍
Jerome H.Friendly and helpful. Thanks!
Rachel N.Very happy with the entire process. Made my move very easy! Gracias
Michael L.Inside of cab was sticky and dirty.
Leslie C.Staff was professional and very nice
TERENCE H.Awesome experience and even better price for the rental. Thanks Guys!
derek W.The truck was not maintained to a level that was safe. Both front tires were bald and cracked. Part way through the trip I had to wait for road side service to replace both front tires because the tire cords were showing
Todd W.The vehicle was a real piece of crap. The “check engine “ lights were on and the driver door would not close completely. I'm just glad that I only needed to drive it local.
LESLIE B.No issue with drop-off - nothing that was their fault.
Brian F.The 20' truck felt shaky when I got it up past 40 MPH. I was able to get to my stops on surface roads and it was ok.
LESLIE B.Hire real people to meet and greet customers. Your system of having to watch a video take pictures and report car damage is your job. There was poor internet and service and slow response from your answering center. If a customer cant pick up the keys at a location and drive away after paying by deposit or leaving credit card info to a friendly person then you have failed the customer. It took over an hour for me to gain access to the keys and later to drop keys off!
Randy H.I had no contact. Wouldn't know.
Jacob H.Make the mobile pickup less work-intensive… took 30 minutes 🤬
Robert O.I was happy it was not a gated location like some can be which are an extra hassle. I liked the easy key access with the lock boxes.
Danielle R.The representatives were very professional and thorough. Please note: The owner was on the phone while we was processing in and out the same equipment. Don was trying to make a point that there was a liner in the van rented on 2/1/2022. He states since I approved the condition picture that it was in there and then followed up with the picture was taken on 1/16/2022. He confirmed the van was rented out before we rented it on 2/1. We are not to be blamed for a missing liner. It was noted on the condition picture when we re-rented the van on 3/1/2022.
Peter M.The location was clean and the rep was helpful and friendly.
WILLIAMLAWRENCE F.Have parking lots available for customers which this location had.
Collin M.The service at the customer service counter were cordial, prompt and quick.
SUNILRAJENDRAKUM T.Friendly and very helpful front desk staff.
Sunil T.Have the truck warm and ready for the renter, the driver seat was so cold... Everything was as planned and U haul made my son's move perfect. thank you.
PATRICK THOMAS G.This rental was a disaster!! I will never rent from a uhaul without a desk attendant to navigate the rental process. The u-haul app is a joke. The pictures don't upload properly. It took me about 25 minutes to return the vehicle but it took even longer to pick up the vehicle. Moving is hard enough without having to deal with a process and technology that was built by a novice. I am truly disappointed with my your company. I have shared it on social media.
Mary S.Not much. Only comment I would make is U-Haul Truck I had took a while to start.
RICHARD JR P.It would be nice if it was more clear that When you were picking up the vehicle you need to be there at the exact time of the reservation. I was late and therefore I had to wait on hold with customer service for a while before I could get help. Everything else was great!
Attiya A.I paid for an appliance Dolly and rolling dolly and was not provided for me. Plus the location was closed on the day I was there.
Patrick Q.The drop box of the location could not fit the combination padlock that was placed on the back of the truck. So it was rather inconvenient to have to come back and drop off with a counter rep during business hours.
Romona W.Minor mechanical repairs/maintenance
NEAL B.The representative was extremely helpful. She saw that we were having trouble with the app and came out to help us, finished our transaction for us and answered our questions. I will certainly use this location the next time I need to rent a moving van.
Kathleen H.Pleasant and very helpful staff
JEFFREY R.Great as is. No suggestions
SALVATORE G V.Yes. Not all people are computer/ phone /camera. Friendly. Take a look at that. / older customers. Over all a good experience..
David C.Helpful and friendly. All you can ask for.
James T.Add a tutorial on vehicle operations, i.e., mirror adjustments,
ANTHONYARMAND S.My only complaint is that utility and furniture dolly that was paid for was not in vehicle upon pickup. Everything else was great.
David B.I would like for someone to contact me so I can share my entire experience which was a NIGHTMARE I will NEVER rent or refer U-haul for myself or anyone The manager here was very nice but also had a lot of misinformation which again added STRESS to an already stressful day Let's see how much u-haul cares to see if someone will actually reach out and take responsibility for this NIGHTMARE. Rdhotter@aol.com or 917-971-6165
Richard H.Improve your app. It is atrocious.
Diane H.They made the rental experience very easy and pleasant. ¡Gracias!
Stewart C.Exceptional customer service
HAROLD W.The truck did not contain any of the add-ons that I requested. This location does not stock them. It's just a place to pick up and drop off the vehicle.
Michael Y.My location was excellent, my experience prior to interacting with this location was 0/10. Customer service was abysmal, they sent me to the wrong pick up location and booked me a truck that was not available for the time I requested. Sam at spare cube was the most professional and called around to try and find me additional trucks to fill the time I requested. Overall, I spent more time on the phone and trying to problem solve issues that should not have been issues than I did unloading because I could not use the time I booked due to poor inventory management. I am grateful for Sam at Spare cube for giving me the most time she could with my truck to still honor the other reservation made prior to mine. Sam gets an A+, U-Haul customer service gets a D-.
Daniel C.I've been a UHaul customer for many years. My experience at this location was one of the best. Truck was clean and in good shape, and both of the representatives I spoke with were very professional, helpful and friendly. Highly recommend this location.
Justine D.The online check in and check out is more convoluted than it should be. It took way too long to return my vehicle because it couldn't determine my location no matter what I did. I had to wait a long time for someone to help me on the phone. That person was incredibly kind and helpful btw. I chose this location because it was closest but next time if I need a truck on the weekend I would opt for the further away location just so there is a staff person available and I can avoid the hassle of using the online system.
Elizabeth C.It is awesome to be able to walk in and rent a van. Other lo actions require an advanced call or previous day arrangements. The service is excellent Lso. Thank you.
CHRISTINEE L.Great customer service and the woman who helped me at the location was wonderful. Easy and kind!!!!
BONNIE B.Everything was good van just had a little smell and some dog hair on the passenger seat
James R.The UHaul reps at Spare Cube were knowledgeable and courteous. They answered any questions I had and got me in and out efficiently. Overall, an excellent experience!
Alexandra K.