The owner was very sociable so he's not at fault. The truck was not ready but that had to do with UHaul not fulfilling my original order. I was to have a truck and car transport ready in Smithers BC, as per the reservation. Because UHaul reneged on the order, I was forced to drive 75 kms each way, to go get a truck that had no winter tires. I had been told by Uhaul head office to go buy tire chains. Totally unrealistic! To top things off, no car transport was obtained. Now my car sits in Smithers BC, a 16 hour drive away! I now have to purchase a flight to Smithers at approx $600, then drive the 16 hours to Calgary! Again! Uhaul head office was totally unprofessional! Everyone we have mentioned this situation to have had similar experiences. Uhaul's track record, specifically in rural areas, is horrific. We will not use Uhaul trucks again.
Kenneth Reid
Customer Reviews for Anchored Firm Ventures Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I hope they help me get reimbursed for my extra service parts I had to install. Waiting to find out
josh shaneGood location, nobody was there when we arrived. Would be nice to have people available to help with check in, check outs.
Sabrina CurranYour gps is wrong for location. You do not notify customers that if you late your 24/7 doesn’t work. On the good side your 24/7 staff are fantastic, however it took us an hour with your staff online to pick up our truck. I haul always fails in my eye. At least for northern communities.
warren labrieAll ok. Self check out/ drop off No problems.
Jerry VeilletteEverything went very well.
David Hadley