Customer Reviews for Spanaway Express
(U-Haul Neighborhood Dealer)

34 comentarios

20715 8th Ave E   Spanaway, WA 98387

(253) 999-5197

Horario

  • Mon–Sat
    9 a. m. - 5 p. m.
  • Domingo
    10 a. m. - 3 p. m.

Servicios en esta ubicación:

Contáctanos

(253) 999-5197

20715 8th Ave E
Spanaway, WA 98387

Servicios en esta ubicación:

Horario

  • Mon–Sat
    9 a. m. - 5 p. m.
  • Domingo
    10 a. m. - 3 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

dawn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

Awesome location.

NATASHA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine E. 
Clasificación:
5.0

This was a perfect rental...now we think we should buy our own van!

Suzanne M. 
Clasificación:
5.0

Staff was easy to work with and very helpful.

Jeffrey P. 
Clasificación:
5.0

phenomenal staff. Thank you for your help!

james D. 
Clasificación:
5.0

Change nothing! The entire experience was perfection.

CARLA E. 
Clasificación:
5.0

Tony and Eryn are the best! Definitely a hidden gem in Spanaway, no other facility comes close in matching them in the realm of customer service. I definitely recommend them and will be a repeat customer for sure!

Chelsea L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradly E. 
Clasificación:
5.0

El cliente no dejó un comentario.

pameala C. 
Clasificación:
5.0

Service was quick and very friendly, and the van did the job!

Michelle M. 
Clasificación:
3.0

Still havent gotten my refund

Sarah H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bether M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary K. 
Clasificación:
5.0

This is hands down the best UHUAL location I've rented from. Tony is amazing, polite , personable, patient and made what can be a stressful experience smooth and fast. If we need a uhaul for any reason in the future I will definitely be going back to this location and only this location . 5 stars 

Mandy D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rebecca C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Waide K. 
Clasificación:
1.0

She was the one rudest person I've ever met in my life with with out doubt!!!!!

Joseph S. 
Clasificación:
4.0

Maybe next time tell your customers that after hours delivery isn't available at this location.

Logan L. 
Clasificación:
2.0

We waited an excessively long time for service and were not greeted. The truck was filthy inside; half eaten candy bar, sticky stains and food on the floor.

Jeni M. 
Clasificación:
1.0

At the very last minute my reservation was pushed back by 2 hours. I had movers at my home standing around for 3 hours waiting for me to return with the uhaul. This amounted to hundreds of dollars lost. When we got there, the representative had trouble checking us in (although I had already done that) and it wasted even more of our time. We were doing a move across the state and this set us back over 3 hours. At the end of the day we lost out in money and time. Very poor experience.

Kimberly V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gavin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

tami C. 
Clasificación:
2.0

My contract required me to have the truck back at 9am. The problem is this location does not open until 10 on Sundays. Returning back home used gas and added more miles. Thus causing more cost even know I left a message at 9am proving I was there. Improvements? Contract should been adjusted for locations hours.

Tim K. 
Clasificación:
5.0

Totally awesome experience...very personable yet professional with us.

Melinda A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christina L. 
Clasificación:
3.0

The service was friendly and the vehicle was in great condition. I wasn't given paperwork or an email with what fuel was in the truck. It was not full so when we refueled we overfilled it by probably $40. We used so little fuel we should have just let the location fill it at the $6 rate. The manager did show us paperwork she had that indicated the fuel gauge but she kept that and sent me an email with what looked like terms and conditions but no fuel gauge. Feels pretty shitty to not be given paperwork or documentation showing the fuel gauge before we departed although that was information the store had. The terms of the contract state that a customer won't be repayed for an overfill. Hard to not overfill when you don't have all the information in hand at time of fueling. Feels like a minor scam to not have a full tank in the truck but whatever. We'll eat that cost. Won't be back or recommend this shop.

Samantha P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robin H. 
Clasificación:
5.0

Allow customers at least 24hrs to recover any left behind items they may have forgotten or left behind before discarding. Luckily for me i called just in time and the young lady Spanaway Express explained to me the policy but was kind enough to hold on to my ratchet straps and allowed me time to retrieve them and insisted I did not need to repay her kind gesture I offered coffee, lunch or even $20. Aside from that y'all are awesome Fast Friendly Hassle free!!!!! Will definitely be using Spanaway Express for all my Uhaul needs.

Ted N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry M. 
Clasificación:
5.0

Was a little confusing trying to find the correct gate to get into. However, the lady there was every nice and pleasant and quick. Was in and out less than 10 minutes with a copy of my receipt emailed etc.

Catrina F. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

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