Comentarios de los clientes para Spall Storage Center

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Spall Storage Center

Clasificación general:

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John S.
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Suggested drop point provided by staff for after hours was blocked, downhill and slippery. UHaul.com and phone support was pathetic, especially the the third or forth person I was transferred to, a guy in a echo chamber who hung up on me without dealing with my need. u haul may attempt to blame Covid 19, but a tripling in cost from the last rental for less miles and horrible wait times... this is obviously a company more concerned with cashing in on its name rather than promoting long term success with reasonable customer support. uhaul rates a D -.

Nick S.
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El cliente no dejó un comentario.

David G.
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They forgot to give me a dolly that I ordered but overall was good.

melanie R.
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The gal was above and beyond excellent with her customer service!! 10 stars!!

Carlos M.
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El cliente no dejó un comentario.

Matthew H.
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El cliente no dejó un comentario.

Pegi M.
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El cliente no dejó un comentario.

Rachel O.
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One agent (Morgan)told me that for an extra day it would only be an extra $20, then left a message that it would be $60 . I did not receive the message until it was too late to return it. A little disappointed in the overal cost.

Chris D.
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Let them know if mobile p/u is available. We had the rep track down another truck due to original location was not available for P/U. Peter was very helpful in locating another truck. This could of been avoided if we know on Thursday that we couldn't pick truck up in Golden due to no mobile service there.

Robert K.
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El cliente no dejó un comentario.

Donna S.
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There needs to be improvements made to the reservation system. Contacting customers to confirm a reservation 24 hours before the pick up day only to find out they do not have the equipment you requested is ridiculous and leaves no time to make an alternate arrangement. There is no point in making a reservation as you are not guaranteed anything. This is very frustrating when you are relying on this equipment to make a major move.

Gail W.
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El cliente no dejó un comentario.

GRADY M.
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El cliente no dejó un comentario.

Ash W.
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El cliente no dejó un comentario.

Kÿle P.
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El cliente no dejó un comentario.

Anya Q.
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El cliente no dejó un comentario.

wendy A.
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I found it much better to go in person to pick it up and return the truck in person then through the phone because that way sucks.

Grant B.
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El cliente no dejó un comentario.

Earnie B.
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Everything went according to plan and when you are moving this is good

TRACEY H.
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El cliente no dejó un comentario.

Adam B.
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Understandably due to Covid restrictions service was slow. Maybe a bigger office is required so that more than one customer at a time can be dealt with. Staff was friendly and as helpful as possible

William M.
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El cliente no dejó un comentario.

Paul F.
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El cliente no dejó un comentario.

BARB A.
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Very pleasant and professional staff. In and out in great time.

Michael D.
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El cliente no dejó un comentario.

Henry R.
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Please make sure your employees all have the same information of the rates being charged as we had one quote from the Merritt U Haul & another from the Armstrong one. The Armstrong location had trouble figuring out what we owed as we brought the trailer back one day earlier & they had to phone to get help to figure out what we actually owed for the use of the trailer.

Chad B.
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The pick up location at Erick's Automotive In Salmon Arm was horrible. Went to pick up the trailer and see if I could get it a couple days early and found out that they weren't even going to have a trailer for the day I booked. The women there was very rude and not helpful. She should not be in customer service. Had to call the owner of Erick's Automotive, a very nice man and he found a trailer in Armstrong so had to travel to Armstrong and pick up the trailer there but found out the running lights were not working but needed the trailer so made sure I travelled during the day. Two thumbs up for the owner at Erick's but two thumbs down to the secretary I had to deal with.

MORRIS N.
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El cliente no dejó un comentario.

JENNIFER N.
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Everyone was so kind my moving helper had a heart attack while moving they were so accommodating

Dave O.
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The rental location & staff were excellent however the uhaul booking app is TERRIBLE still as it was in Sept/19 when I rented my last uhaul truck!!! Most recently the app would not allow me to recover the keys after several attempts. Afterwards I called the Live Help Line; waiting 45 min to speak to a rep who could not help me but tried to transfer my call to a tech rep but the transfer got dropped!!!!!! Very annoyed I called back and again waited 45 min to speak to a rep who again could not help me and again tried to transfer me to a tech rep but again my call was dropped!!!!!!!!! Dropped transfer calls is Sinful for a company as large as uhaul & in business as long as you have. I figured the problems with the app may be related to using an apple iPhone & safari; so I loaded Google Chrome and was finally able to get your app functioning properly!!!!! I WAISTED 2 HOURS SIMPLY TRYING TO RECOVER THE KEYS!!!!!!!!! I will look elsewhere to book rental vehicles in the future & caution anyone thinking of renting from uhaul in the future!!!!!!!!!!!!!

Val A.
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Very accommodating and pleasant to deal with. Thank you Noelle!

Helen R.
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Happy customers. Will recommend.

Denis B.
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Great experience in and out drop off after closed. Im a fan i use uhaul for all moves and trailer rentals and will continue too. Thanks again

Bert T.
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No one was there and no instructions as to what to do.

jennifer L.
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Awesome service, we were very pleased!!

Kelly O.
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I can't think of any improvements possible. Overall, everything worked out great for the truck rental. There was some difficulty getting enough cell service to upload the required photos but we kept trying and made it happen. Spall is great.

theresa N.
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My cell phone did not work with the satellite positioning app when I self checked the pick up. I had to use my friends cell and it was a bit annoying as I spent more time than I should have trying to navigate the system.

Jordan H.
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They went above and beyond to let me know I left a small cord in the truck. It was so small but the fact that they went out of the way to call me was so unexpected.

Karoline N.
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El cliente no dejó un comentario.

askews F.
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Spall Storage center is the best !! Best people and best service!!

Moe N.
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El cliente no dejó un comentario.

Richard J.
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Noel's kindness and service were nothing less than exemplary. It was a pleasure dealing with her. I live in Salmon Arm and drove to Armstrong rather than deal with the Salmon Arm dealer.

George R.
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The service was good and prompt and all was good.

RYAN G.
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El cliente no dejó un comentario.

Jesse C.
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We had reserved a dollie for use but it was not in the truck on pickup, not a problem it happens.

Gordon H.
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El cliente no dejó un comentario.

Tim D.
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I reserved a truck at the location I had my storage unit . I got dropped off at location only to be told that my truck wasn't there but at a different location 25 minutes away . I had to take a cab there and back to pick up and return the truck . I was charged way more than I was told it would be . I won't be using U-Haul again .

Roy W.
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I had to self- isolate on reaching destination and neighbour took the trailer back. This dealer made everything easy tom do,

Mark O.
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Parking spot was ready, manager was very pleasant on the phone.

MARK K.
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Everything was perfect. Thankyou!

Travis F.
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Uhaul customer care was terrible to deal with. I will never use a Uhaul again

DALE L.
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Everything went awesome. Thank you for the great service!!

Mark F.
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na

Holger K.
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very helpful and friendly despite the on going snow storm.

CRAIG B.
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Winter tires must be on all vehicle's . It's the law We had to get stuck in the snow twice and required a tow both times.

carol F.
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Let a renter rent from the nearest Uhaul dealer.

Brian H.
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Very friendly and helpful. I've used them in the past, and are always very good.

Nita P.
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El cliente no dejó un comentario.

MONIQUE P.
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The truck was delivered after hours.

Larry T.
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El cliente no dejó un comentario.

LANA P.
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Spall site was great. The uhaul computer misfunctioned so delayed pick up

Ayron M.
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Thank you for accommodating my situation.

Greg S.
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Friendly helpful agent.

john S.
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Re-parking the car haulier was definitely tricky as the dirt road was so narrow There could be an improvement by putting the car haulers closest to the road at the entrance to have have easier access and re-parking ??

Keith L.
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Just keep doing what you do!

Steven W.
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Can't improve this location it's perfect.

MARYANN T.
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El cliente no dejó un comentario.

Mike P.
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Friendly and efficient staff. Quick check in and answered all me questions. One of the better U Haul locations I have dealt with.

Ira A.
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El cliente no dejó un comentario.

steve H.
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Sheila was fantastic. Very efficient and thorough. Thanks so much!

Deborah D.
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El cliente no dejó un comentario.

David C.
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Great U-Haul location - flexible and very helpful.

Roger H.
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The service was excellent

Shauna F.
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Excellent location. Great customer service as I had to drop off UHaul when they were closed and talked to the staff prior too and they explained everything. It worked out easily.

Larry N.
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Was treated very well by staff member, very helpful....thank you! Overall truck was good, ran very well. Windscreen wipers were very poor, visibility an issue. Now....past operator was a smoker....I have an allergy to cigarette smoke. Was a rough trip. What can I say...maybe a smoker charge to clean up after smokers like hotels ???

Cassandra M.
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El cliente no dejó un comentario.

norm C.
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El cliente no dejó un comentario.

LOREN T.
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El cliente no dejó un comentario.

Len G.
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El cliente no dejó un comentario.

Keith L.
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Very helpful and we were able to get larger trailer.

graham T.
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El cliente no dejó un comentario.

IAN M.
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I understand why spare tires are not standard, but I would have taken on the risk if one was an extra for longer trips.

DARYL R.
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Pleasure to deal with . Thank you

kelly B.
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El cliente no dejó un comentario.

Kelly G.
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El cliente no dejó un comentario.

Keith L.
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El cliente no dejó un comentario.

Melissa C.
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El cliente no dejó un comentario.

James T.
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Very helpful. Nice people to deal with .

adam G.
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El cliente no dejó un comentario.

James S.
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El cliente no dejó un comentario.

IAN M.
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I like the place. Trailer lights did not work. One rear tire kept needing air. Trailer was perfectly clean.

James W.
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Staff member was extremely helpful and had me on my way in 5 minutes.

GORDON B.
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El cliente no dejó un comentario.

KATHY F.
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El cliente no dejó un comentario.

Terry P.
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El cliente no dejó un comentario.

ROBERT D.
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We were moving from Salmon Arm but that location was not going to be open the date we needed to pick up our trailer sowe had to go to the Armstrong location. The Salmon arm location seems to take a lot of weekends off for personnal time, in this case it was to go camping .

KIM F.
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Could be a bit quicker check in , but overall , she was awesome! Friendly and the entire experience was easy.

VICTORIA L.
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Really nice ladies working here, a pleasure to deal with. Put a smile on my face! Thanks

JOYCE S.
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The brakes on the trailer we're not working so we traded for another trailer and lo and behold the brakes and the new trailer don't work either

jo-ann C.
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The staff were very friendly, courteous and helpful. Helped me choose the right size truck for my needs.

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