Comentarios del cliente para Space Shop Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Space Shop Self Storage

Grado total:

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Jeffrey K. en

Grado:

The best riding U-haul truck I ever rented.

Alex P. en

Grado:

We had a tire blowout that was incredibly dangerous.

Jacques D. en

Grado:

Diana was an absolute pleasure with which to do business. She made the entire transaction very enjoyable. Thanks!

Pablo F. en

Grado:

El cliente no dejó un comentario.

Sarah S. en

Grado:

El cliente no dejó un comentario.

Sashkya N. en

Grado:

El cliente no dejó un comentario.

Dawn P. en

Grado:

Need to change address on Google. Takes you to the wrong place.

Carlos C. en

Grado:

Todo exelente buen trato y amabilidad

marieme n. en

Grado:

That was my worst experience ever . I had to speak to 4 agents to find the right process to pick up the truck. When we open the lock box there wasn’t any key. A manager called me back to ask me to go to another location and pick up a bigger truck and gave me a credit. I finally pick up a truck 2 hours after the reserved time. This mess me up big time. I spent more money finding movers late that night because my help had to go to work at 11pm and I had to return the truck . I’m very very disappointed and I don’t think I’ll deal with you again in the future

Brian H. en

Grado:

location was a little hard to find but service was good

Alvaro G. en

Grado:

El cliente no dejó un comentario.

Paul H. en

Grado:

El cliente no dejó un comentario.

AYANNA M. en

Grado:

El cliente no dejó un comentario.

Henry J. en

Grado:

Waze sent us one street over (apartment complex)

Susan D. en

Grado:

The cargo van had so much "play" in the steering that it was actually dangerous on the highway.I was trying to stay in the lanes between the endless amount of large trucks was it actually a challenge. Someone need to maintain that vehicle. I would not rent from here again or from U-Haul. The van was in need of a vacuum, as well... The good : the man doing the paperwork for the rental was very nice.

Kim A. en

Grado:

I showed up at 9 am to pick up a cargo van only to learn that they didn't have one and the closest one was well over an hour away. I was forced to take a truck which was oversized for the job and drank gasoline. Good for UHAUL! I'll longer be using you for rentals. When you reserve a car/truck you expect it to be there. I was informed that UHAUL does not guarantee one will be at the location that you make a reservation? What I can guarantee is that you have lost a customer that has rented no less than 6 times in the past 18 months!

Nadia B. en

Grado:

Staffperson I spoke to at the office when picking/dropping the vehicle was very friendly and helpful.

Brent G. en

Grado:

None of the equipment I rented (Pads, Utility Dolly, Furniture Dolly) were included with the truck. Was charged anyway. Would definitely not recommend this location or Uhaul.

Jarrett S. en

Grado:

El cliente no dejó un comentario.

Sebrina L. en

Grado:

The gentleman was very nice and professional my complaint was the location, the Uhaul office was in a tiny storage facility being a janky carwash behind a dumpster and along side a garbage can overflowing. I am highly disappointed being that I reserved a truck days before and confirmed a ten foot at the location of my choice, however was sent a text the day before pickup from the storage facility. My displeasure is 1) confirmation is pointless! 2) I have PTSD, one of my triggers is the unknown, unplanned and chaos, so having to go to an area of town that is undesirable and not so safe...unknown to me made me very stressed out tense the reason someone like me went online to reserve a truck at a location I felt safe at and knew well. Perhaps your company could invest in employees that can go get equipment from one location and take it to one where someone reserved it so as to not inconvience your customer. Next time I will just save and hire movers. When I rented from Uhaul never did I expect to have to go to a third party vendor for my rental.

SHARON D. en

Grado:

El cliente no dejó un comentario.

William B. en

Grado:

El cliente no dejó un comentario.

Walter R. en

Grado:

The only person onsite had no clue about how to unhook the trailer from from tow hitch. He just told me to call a Uhaul facility to get instructions and left (while telling me they were just a third party doing it for the money),

russ a. en

Grado:

The guy was super nice and very accommodating I accidentally left my work phone in the U-Haul truck and he called me personally and stay late and waited for me to come back and pick it up excellent excellent guy my U-Haul experience was a 10 out of 10 thank you guys so much

TERRY S. en

Grado:

I love being able to pick up and return using my mobile phone.

monica m. en

Grado:

No one was at the location when we arrived to pick up at our time of 11:15am. At 11:25. We did not leave from the location until 12:15 because they stated that they didn't have the truck when it was the only truck sitting on the lot. No one mentioned we would receive an email to check our truck back in after hours.Our time to return was 11:15pm. However we returned the truck 7:30pm. I received an email around that time to how to check the truck back in after hours. Since I don't check my email while I am driving I saw the email and called and left a voicemail that the truck was dropped off at 7:30pm with the gas filled back up. We dropped the keys in the key return box and the same person that rented us the truck was on top of the roof when we returned it. This was the only truck in the lot. After a week and half we got a phone call that we had not returned the truck. I let them know that I had left a voicemail that we had and that we had filled the gas back up. After tellthing them I left a voicemail it took a few days and I still never received a phone call but a final invoice. The final invoice stated we did not fill the truck back up. The location lost the truck for a week and a half (obviously drove it some) and then charged us for the gas. I have my bank statement to show that we paid for the gas and filled it back up. Since we had such the issue with saying we didn't return the truck, I didn't even go back to argue about the gas, because would have been a totally different issue. When the man called us to tell us we did return it, he was very rude with us when we informed we had and continued to think we still had the truck. Clearly this location has an issue with keeping up with their vehicles.

Alexis C. en

Grado:

There were several things wrong with this pick up that I never had with previous rentals. For starters, my appointment was at 8 AM and the shop did not open until 9 so I had to sit and wait for them to open. Even the person who called to change my truck size the day before said 8 AM. When they did open, they were having computer problems (no big deal it happens). While waiting for the computer to start back, 2 other people came in to pick up their rental— only to find out that location only had one truck. They were turned away despite having a confirmed reservation like me. Finally after over an hour and a half of being in the office (10:30), I get the keys. Every other rental I have done, through Uhaul or others, I did a walk through with the person to check the van, mileage, and gas. When I asked for this the manager said “it wasn’t needed”. Finally, I called the hotline to report these issues only to be told that at least I “won” the truck and could move. Seriously?? I may have won the truck but you lost a customer.