Customer Reviews for Space Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

I had a great experience, so I see no changes needed.

Rating:

2.0

Ally needs to be dried of water and pot holes. Fix them.

Rating:

5.0

I don't know if its the engine or transmission but it was not smooth for only 12k miles on it.

Rating:

1.0

Better maintain your trucks. It was caked with dirt inside, full of stains, had overdue maintenance which could pose safety risks for customers and other drivers

Rating:

3.0

The office person was not there when we arrived. There were two phone numbers taped on the building to call. We called them multiple times with no answer or call back. There was also a sign that said that they would return an hour from when we had arrived. We did arrive a day early to drop the trailer off thinking they would give us a discount because we dropped it off early. They said no discount which is fine. It would be good if the phone numbers the office staff provide could be answered or the calls returned. We left and came back in an hour and were able to return the trailer.

Rating:

4.0

Inspect the truck before giving it to a customer. We ran into transmission issues and the truck had a leak which caused for some items to get wet

Rating:

5.0

WOW 🤩 what a difference I guess it’s true people from Chicago are rude and Texas is a very friendly state! It’s so sad to say I have live in Chicago my whole life and been in Texas for a short time and I can’t believe how the people are here so kind, friendly, don’t think of themselves, and care for people. Thank You U-Haul inTexas, Hoffman Estates go back and relearn your job code on how to treat your customers. Remember customers come first. Thank You 😊 hopefully the next person gets treated better then we did. Texas your professional on all levels thank you again.

Rating:

2.0

I have no time but it Was not a pleasant experience

Rating:

5.0

Very polite and helpful staff.

Rating:

5.0

Nothing, staff and equipment were all amazing!

Rating:

5.0

Conveniently located. Quick and friendly service.

Rating:

1.0

Not abuse your customers. This location is a bad one. They charge you without letting you know.

Rating:

5.0

Loved it!

Rating:

4.0

The UHaul rep did a fine job. Fast and efficient

Rating:

5.0

Manager was friendly, polite, and courteous. She took the time to answer all my questions.

Rating:

1.0

Let them know if the truck is not clean because we reserved at 1pm and someone didnt get to thw location till 1:40pm and then the truck was dirty when we got it ....it even had water under where the cup holder is but yet we were charge for cleaning fee when we returned the truck

Rating:

1.0

The trailer was parked in the grass area and there was water cockroaches ants and mildew inside the trailer I had to get trailer myself and hook it up and do a safety check on my own.

Rating:

5.0

Great customer service!

Rating:

5.0

Great service all online and fast

Rating:

4.0

Nice and helpful. Only issue was I was not allowed inside to do paperwork at pick up. I had to stand outside, in the rain while it was thundering passing info through the barred window.

Rating:

5.0

The Folks at both ends were great. They did everything which was a great help because I have a bad back.Thanks

Rating:

5.0

Will do it again

Rating:

3.0

Would not accept cash for a payment. Wanted to charge $100 fee to pay in cash. Never heard of that

Rating:

5.0

Very clean! Friendly help.

Rating:

1.0

I have rented from uhaul several times this has been the worst visit so far i could not understand anything the lady was saying due to her being so far away and only being able to talk threw a small hole she sent me to get the trailer and install myself i have never had to install it they always do but i had to due to her never coming out ( i was the only customer) so she wasnt busy she didnt check the lights correctly eather due to her not turning on my headlight to see if the daytime lights would work and when i turned it in well thats another story horrable service

Rating:

5.0

My experience was perfect, had the help I needed and was treated great. I loved the way that everything was being sanitized for both our safety. thank you

Rating:

4.0

Checked in at the office, they were expecting me. The lady was nice and I backed the trailer into a spot, I unhooked it and was gone in 10 mins. No problems

Rating:

5.0

Make sure A/C works properly.

Rating:

3.0

Pave pick up location

Rating:

4.0

Maintain equipment and keep checking equipment constantly

Rating:

2.0

I had to hook up equipment by myself on rocky surface and was very hard on my old knees.

Rating:

5.0

Great customer service

Rating:

4.0

Wipers were old and didn’t wipe windshield

Rating:

5.0

Don't change a thing.

Rating:

1.0

Respect reservations and learn to install equipment

Rating:

2.0

Small location, hard to park and do the drop off.

Rating:

5.0

More clear Uhaul sign, kind of hard to find but personnel was friendly

Rating:

3.0

N/A

Rating:

1.0

Serv. Rep. Not trained on uhaul software n was there for about an hour waitin for my change on deposit.