My only concern was that the windshield wipers did not work properly. At one point, the driver windshield wiper came off! Because they did not work, I had to pull over on the highway multiple times to clean off my windshield with a broom, which was not ideal in a snowstorm. Other than that, the truck was fine and the staff at this location are always friendly and helpful.
Jessica R
Customer Reviews for Space Place NW Storage Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Please include a snow brush/scraper.
doug mWonderful customer service! Highly recommended, such kind and caring folks, made this process so much easier with their friendly and kind demeanor.
william tAmazing customer service loved all of the staff
Sean GThe staff was friendly, efficient and professional. Would recommend this location to anyone.
Catherine CEveryone was super friendly and helpful. They even warmed my truck up for me!
Josh WParking for vehicles more accessible would be nice.
Melissa PService was nice. Just expensive
Courtney AClean truck, fast pickup. Friendly customer service. Easy online return.
Elizabeth PEnsure that all returned rentals are filled fully with gas. I ended up having had to pay additionally to fillup the gas tank after only using the rental for a little over an hour.
Ron DCaitlin was awesome, professional and personable.
John MExcellent staff - so friendly and helpful. Nothing to improve
Colleen EUnbelievable customer services highly recommend his location. Easy to deal with and super accommodating for last mins changes.
Ferdinand FStaff was polite,punctual and an overall joy to interact with. Very helpful with getting me additional info about storage and were efficient with the drop off process
Adiane EVery kind
YOUN WTha app did not work when I returned the truck after hours. Please get your app to work better. It said it had trouble sending a verification code.
Joseph FI can't say enough, the two ladies that helped us on Friday were so helpful. They explained everything in detail and easily answered all questions. I would highly recommend this location.
Andrew SVery impressed. Staff were friendly and helpful. Pick up and drop off went smoothly. Would recommend!
Michael KI was charged $ 2.10 for being 2 km over the limit. Nit picking! The nice lady gave me a free soda.
Scott RGreat experience and on-time. Every part of this rental process was smooth and straight forward. Will use it and definitely recommend this store. Kamran
Kamran RVery friendly and polite customer service representatives
Charlton NStaff were nice on checking in the Uhaul for return. Only issue was no idea where to park the unit? Parked in the one of the only two parking spots I could see even though they were marked no parking. Good thing it was only a 10' truck.
Matthew RNo improvements needed outside of the glitchy computer program. Everyone at space place is amazing. It truly is a pleasure to work with them.
Cheryl HStaff at this location were very helpful and service was excellent!
Kevin WEverything went smoothly, highly recommend this location
Robert SClear instruction on the website site was very helpful. Easy access to the location was great. Was not inside as I dropped on on a Sunday evening.
Jeff Ggood
DAVID PLadies at the counter were friendly and helpful both at pick up and return.
SAXON WEverything went smoothly from truck pickup to return. The truck and storage area was clean and everything worked properly. We would highly recommend both the location and the truck.
Gordon RThe staff was awesome and really helpful. I will be renting from this location again for sure.
Craig SStaff was very helpful and walked us through the steps dor our first time renting.
Leah MThe two ladies running the shop were very efficient and pleasant to deal with. The equipment (15’ truck) was clean and ran well.
Dave SJust keep doing what you’re doing! Excellent service and very smooth rental process.
Kenneth WIt was great thank you so much
Dustan TFriendly and helpful staff!
Tim LThis location is well organized and helpful
Ian TCouldn’t find the key drop off , as well the gates were closed because I dropped off at 8pm. The only place to put the key was a black drop box so that’s where I put the key
Stephen BExcellent customer service!
Nancy Vmuch better customer service than the Kensington gas station
Mike PI've always liked renting the U-Haul truck from this location,the staff at this location is very friendly and helpful. I would definitely recommend this location for rentals or even storage unit.
tanya mElaine was amazing, such a great help on a stressful and hard day. Thank you!!
Alan AFabulous service from very professional and extremely helpful staff! Eileen was awesome!
Neil CWe used this location for a second time within a week to finish a move because of the good customer service experience we had. I highly recommend! The staff remembered us, they are friendly, kind and accommodating. Thanks again!
Elizabeth BThe customer service was friendly, attentive and helpful. The ladies in charge are kind and very knowledgeable. I highly recommend the Bowness location when you need the Uhaul service.
Elizabeth BI’m assuming they overcharged me for drop off service that was never told to me
Steven SCalled ahead to let them know we were dropping off. Drop off time was supposed to be at 4pm, but we dropped off around 10am cause we knew it was going to be another horrible experience at Uhaul and it was. At least the lady was nice, but the guy with the glasses acted like I was an entitled person. They did not even return my deposit right away. I had to wait for about an hour just so they could contact someone from traffic and area manager to get my deposit processed. I was initially told it was not getting returned to me but they cannot specify a charge for it. I had to tell them I had paid for everything, I did not even go over the mileage nor the days of rental. I already paid for the fuel charges. My deposit was not returned right there and then, and I have to wait for it. Terribly inconvenient.
Camela MNothing, Please resent final recipe. Did not get
Heidi GEmployees were rude and not helpful. The truck had a broken mirror and a hole in the box. Terrible experience.
Elisabeth W