Comentarios de los clientes para Space Age Kal Tire

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Space Age Kal Tire

Clasificación general:

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Chad A.
Clasificación:

I booked a 20' truck on September 30 for Saturday, October 17th at 8:00 AM. On October 13th I received a call from a Uhaul rep saying the 20' truck was unavailable, but there would be a 26' if I wanted. I was asked if I would like to pick it up any earlier, to which I said sure, I could pick it up Friday evening at 5:00. When I went to get it on Friday i was told that the truck had to be back by 10:00 Am on Saturday as it was booked to go to Portage la Prairie. The guy at Kal Tire gave me the number to call at Uhaul and said they do this to us all the time. Double booked. So I called the number, the lady I spoke with assured me that the 26' truck would be ready for me to pick up at 8:00 AM Saturday. When I got there Saturday I was told that I would have to down size to a 10' truck as that was all that was available. I was also told that I would get a reduced rate on the kms used from $1.43 down to $.89, however when I read through the contract I saw that the $1.43 rate was per mile, not km, so there was no discount. Very disappointed with the entire experience.

MIKE K.
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El cliente no dejó un comentario.

ANGELITO D.
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Overall great experience. One thing I would suggest especially for "after hours" drop off is make sure the "drop off keys box" is visible. I went around the building several times looking for it but failed to find it.

Doug S.
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El cliente no dejó un comentario.

VASILIOS V.
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Like always, Dave, delivered at customer service for Uhaul. Had a minor glitch on the receipt, but it was resolved quickly. Thanks a bunch! Vasilios

Jeffrey H.
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Excellent equipment rental. The guys here are doing a great job representing Uhaul. Top shelf customer service.

Derek H.
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This was my third location to pick up a trailer and they were excellent. However my first reservation was in Selkirk MB, 40 mins north of my home.when I got there I found out the wheel bearing on the Left wheel were loose . True North Motors were helpful and nice, they found another trailer for me in Winnipeg Beach location,30 mins further north. When I got there and grabbed wheels to see how bearings were both had quarter inch play and clinked.the one tire was bald. I have a mechanical background and know these trailer's would not make the Trip to BC . Your dealer rep in Winnipeg Beach was very rude to me and told me good luck and enjoy the ride to Ericksdale 3 hours further North to pickup a trailer and drove away thanking me for wasting his time. I called U-Haul again and only traler available was in Steinbach MB 1 hour 45 mins south of Winnipeg Beach. When I got there all 3 trailers were in excellent condition and the guy who served me was awesome ( didn't get his name but he's a tall man around 50). So to wrap this up I was gone for a 6 hour trip to get a trailer. Your area supervisor up north was not helpful to the guys at True North Motors and does not have his local dealers back. Thanks Derek Hill

S. Garth M.
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El cliente no dejó un comentario.

Timothy H.
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Overall rental experience ..awful.

Benjamin K.
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Place is big and clean. It doesn't open on weekends so I can't really comment on the inside nor staff. The only thing is I wasn't sure where the key drop off was. Took me a few minutes to find it. I thought it be at the front door but was at the garage. If there was a bigger sign that'd save me sometime. I also wasn't sure if I'd be able to drop it off on the sat because I couldn't find the key drop off area.

Greg R.
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El cliente no dejó un comentario.

Benjamin C.
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too far away from where I needed the pickup.

Andrea A.
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Blanket rentals from U-HAUL stained my furniture - this possibility should have been made known to customers as a risk.

Manuel G.
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Fantastic company cant believe how great you get treated..had a problem with geting the truck I wanted becouse sombody the day before had a mechanical failure (nobody fault shit happens) and had to make to with a much much smaller truck..but I got a truck had to make few axtra trips but great experience and fantastic service...

VASILIOS V.
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Not impressed with the previous uhaul renters. Not cool leaving your mess behind. Dave, the U-Haul service guy was awesome to work with.

DENISE W.
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El cliente no dejó un comentario.

yvan S.
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El cliente no dejó un comentario.

Michael R.
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We Dropped Off Equipment After Hours , So Location Was Not Open, A Little Difficult To Find Drop Box, But Once We Found It Everything Was Good. Thanks Again, Would Use U Haul Again

VASYL N.
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Everything is okay. Thank you for your service.

LEONA M.
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N/a

Louie G.
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I decline the insurance but still they add it on my final billing

Dennis R.
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El cliente no dejó un comentario.

David K.
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Thank you!

Gerald W.
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El cliente no dejó un comentario.

GREG K.
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I had arranged the use of a car dolly. They had the choice of 5 but only 2 were accessible. I hooked up to one and checked the lights. No lights worked except the left blinker did. I went to tell the worker and he tried a different wire connector. Nothing changed so he said to take the other accessible dolly and he went back inside the building. I hooked up and nothing lit up for lights. ( My truck works on my trailer that I recently used). I went back to the building to tell the worker and while I was on the yard working with the 2nd dolly they closed the store. Posted to close at 5:30 but had the doors locked already at 5:15. I did not take a dolly home to use. I am not impressed.

Melvin A.
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El cliente no dejó un comentario.

Lorie G.
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Service in Steinbach was excellent.

Trevor G.
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El cliente no dejó un comentario.

Crista G.
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Improve your computer operating system. It took way too long to pick up the rentals.

Alex C.
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El cliente no dejó un comentario.

Bradyn W.
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El cliente no dejó un comentario.

Ken F.
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Kal Tire provided friendly service throughout. Helpful and reliable!

Ryan B.
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El cliente no dejó un comentario.

Johan K.
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El cliente no dejó un comentario.

Nathan G.
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Supply a $15 Tim's card. Haha. Seriously though, very friendly service, helpful. I believe the gentleman that I was dealing with was named Chris? Not 100 if that was his name. Very positive experience. Thank you

Rob M.
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Same as above. This is not to do as much with the locations as it does with the uhaul company in general. The whole process was too time consuming and wasted slot of my time. Time to drive and time to move

Elaine G.
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Have good wipers....light should work in the cargo area.....

Michael H.
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El cliente no dejó un comentario.

Lauraine T.
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El cliente no dejó un comentario.

Ken G.
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El cliente no dejó un comentario.

Yap L.
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Should not make a customer wait 40 mins to pick up a truck when Uhaul had sent an email saying, "We have a van reserved...and guaranteed Wednesday, 10/30/2019...STEINBACH. Uhaul needs to confirm everything is 100% confirmed before sending an email with the word "guaranteed"

Thaddeus C.
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Everything was awesome with the exception of 1 thing: please send return confirmation messages at least an hour or 2 prior to return time. Not after wards. Kindest greetings

Ana R.
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El cliente no dejó un comentario.

Brad M.
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I reserved a 20 foot box truck a week in advance at my nearest location (Winnipeg). The afternoon before the planned move of a 3 bedroom home, I received a phone call advising me there were no box trucks available within 8 hours of my location, and I could have a 12 x 6 trailer, which was located an hour away. This was originally offered at full price. (Good thing I own a truck to pull it with and not a car) Did you know a queen size bed will not sit sideways in a 12 × 6 U-haul trailer? Did you know a Fridge will not stand up in that trailer? Did you know a Fridge takes 4 people to lift into the back of a truck over 2 feet up, compared to the ramp one would have with a Box truck? So instead of a single 2 hour drive trip, and being able to do the move in 2 day, it took 2 full days and 4 trips with not only my personal truck and Uhaul trailer, but the girlfriends car. Good thing my helpers were available only on Saturday, as the plan was for the box truck. (By the way only 2 people can be in the trailer loading at a time). It isn't the lack of equipment, as if I had been informed the day after reserving that the equipment was not available I could have made alternate plans, or enlisted help for longer.

Ronald P.
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I had the best service ever. Thanks

Linda M.
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El cliente no dejó un comentario.

Betty D.
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I'm not very impressed as the how clean the truck and blankets were. My couch and sofa are very dirty it now has black spots on it which it never had before. My sister put the blankets on and when we delivered it to my new place we noticed that the couch had black marks. I will not be renting a uhaul anymore to move.

ted O.
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This very old 15' truck gave us no real troubles mechanically, though it is really inclined to wander all over the road---it has the worst handling of any vehicle I have ever driven. And, inside, the cab was filthy. It appeared to have not been cleaned for years---not vacuumed in a very long time (if ever), with all interior surfaces sticky and disgusting. No customer paying $2,000 for a five day rental should ever be given a truck in this condition.

DENNIS E.
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El cliente no dejó un comentario.

luddy J.
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El cliente no dejó un comentario.

Anne Marie M.
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El cliente no dejó un comentario.

Richard M.
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Needs a tire on the one side as it is wore down! Other sude looked new!

Blayne S.
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The trailer had a very stick ratchet strap for securing the tire making it difficult to tighten one side.

Melissa S.
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Vehicle was scary to drive. Brakes were shot. Leaking oil.

karalee A.
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Took the truck no problem, have us our paperwork.

Francis J.
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Nothing. It's just right for me.

ALLAN W.
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El cliente no dejó un comentario.

Michael D.
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El cliente no dejó un comentario.

David M.
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Excellent customer service! Chris goes above and beyond to help his customers. I am a repeat customer and will return anytime needing a trailer! Thank you,

Ray V.
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Trailer was not real clean inside or out, but was on very good condition and pulled well. I was impressed with equality and condition.

heather B.
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El cliente no dejó un comentario.

carol W.
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Be more efficient

Etienne G.
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El cliente no dejó un comentario.

Colin H.
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Have trailers in Winnipeg that can be rented for one way trips out of the city. Very annoyed that I had to make an hour and a half round trip to get a trailer to use.

Mercedes H.
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Tge location is very good. The problem is the truck loosk cery all and not big truc available in Steinbach.

Jon M.
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El cliente no dejó un comentario.

RICHARD B.
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Personnel were very helpful and professional. Got me on my way quickly.

KENNETH D.
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El cliente no dejó un comentario.

Michael F.
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Never a problem!

Elaine L.
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The staff at Kal-Tire was wonderful. My complaint is with U-Haul, the past two times we rented U-Haul trucks, we received a call confirming our rental. This time I had to call to confirm the rental. On the day of the move, we did not get the equipment we requested (furniture dollies and a 2-wheeler) because the location did not have it available, even after speaking to a U-Haul representative (1-800-468-4285) to make sure the equipment would be there.

garth K.
Clasificación:

Please tell me that this trailer was not the only trailer in Manitoba. I tried to reserve a trailer in Dauphin and it was a 2 week wait time. I went to Winnipeg and was only able to reserve a trailer at this Kal tire location. Then I was charged 30 dollars for insurance on the trailer but on the web site of Uhaul it was zero because I agreed to pay 5000 for the trailer upon any damage. So WTF?

Michael B.
Clasificación:

We were very disappointed with the unit we received. U-Haul knee we were driving long distance across the country and yet we revived a very old, basic truck that didn't have a working radio, the mirror shook none stop, no cruise control, and very bad on fuel. We dropped off the unit beside another 26 foot truck that was nearly brand new, with every feature we would expect for a 16 hour drive. We really feel we deserve some money back, even more so seeing what you could have given us for the money we spent.

CLINT M.
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Steinbach location is why I rent from U-Haul. I wish U-Haul would stock more units at this location.

Michael K.
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Return depot was very customer oriented.

Landin R.
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El cliente no dejó un comentario.

Nick B.
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El cliente no dejó un comentario.

Sheila S.
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Equipment that I had requested online was not available on site when I arrived. It would be beneficial to have more furniture and appliance dollies.

Jeff M.
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2nd time rental All good both times

Artur T.
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Tail door hinge wasnt working properly couldnt open and close tail doors have to use hammer also trailer didnt have landing gear wchich make very dificult to disconnect on my own

Curtus W.
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The Morris location does need a lot of work Extra time to return equipment back to where I had to pick up but the kal U-Haul I would recommend very good service

Dustin N.
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El cliente no dejó un comentario.

Daniel F.
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all went well. No complaints

Gary G.
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El cliente no dejó un comentario.

Jeff M.
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The gentleman at Kal tire was great

JASON K.
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El cliente no dejó un comentario.

Doris F.
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El cliente no dejó un comentario.

Robert G.
Clasificación:

The fellow that gave me the truck could not answer questions about money he said was owing. I had paid for my rental in full at the time of my online booking. I still don't have answers to why an additional amount was owing above the online booking amount. A charge has appeared on my credit card, but no one I ask will tell me what it is for. The truck was dirty and parked in muck and standing water.

Ross M.
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El cliente no dejó un comentario.

Mike D.
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El cliente no dejó un comentario.

Gerhard E.
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El cliente no dejó un comentario.

Rebecca M.
Clasificación:

ordered a 26 foot truck, was phoned on the sunday prior to pick up on wed oct 31 and told that 26 not available only a 20 foot...pick up time changed to eleven instead of ten and was asked if I accept...what choice did I have when told this was happening?????? then I got an email stating the 20 foot was not going to be available at agreed time...I phoned to find out what was going on, the lady I talked to the second time was very pleasant and accommodating , my needs were met with an earlier pick up time. the first call I received stating I would not be getting what I ordered, the woman was abrupt and I was very displeased with how she handled your business

John P.
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El cliente no dejó un comentario.

Nord K.
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El cliente no dejó un comentario.

LILY P.
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I did the online reservation which was super easy and quick. Although it was confirmed, the truck I picked was unavailable. Someone needs to update truck counts online. :) Customer service was awesome!

Nikolaj W.
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All good but .89 cent a km is a bit much, would be okay if that would include gas.

Reynold L.
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El cliente no dejó un comentario.

Michael R.
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Excellent customer service

Anna S.
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Got fast service thank you

Jocelyne H.
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El cliente no dejó un comentario.

Devan R.
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I had to drive 35 extra kms to get to Selkirk to pick up a different truck then what I had ordered a week ago, then had to drive the Uhaul back to winnipeg and pay for that gas, as well as make it to Steinbach. The appointment was booked for 10am, but at 9am I got calls saying I was supposed to be in selkirk at 9am. While trying to locate the place and getting lost, I received multiple calls from the man at Uhaul getting annoyed we were not there yet. This experience has been awful and I will not be booking with Uhaul again.

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