Customer Reviews for Sox On Bankhead
(U-Haul Neighborhood Dealer)

Rating:

3.0

The street was way to Busy and small and no where to park the truck.

Rating:

5.0

I would recommend the location but I would have to warn them about how u haul take your money when you return the truck that I don't agree with

Rating:

5.0

Nothing! Superb service!! 👌🏾

Rating:

5.0

Good morning thank you everything was great and I will be back again have a great day

Rating:

3.0

Not false advertise, cause I was quoted 39$ and paid 85$. Which was a stretch from the initial price, the truck had missing parts to the back hatch, it didn’t handle well on the road like there was something wrong with the steering, thank god the air actually worked, and last but not least the tenant was very strangely talking to me.

Rating:

1.0

Very bad part of town, not clean and not clear where to drop key

Rating:

1.0

bad reservation system

Rating:

3.0

When can I expect my money back to my card, my rental was 52 dollar but they took 75

Rating:

5.0

Good attitude and attention

Rating:

1.0

I received the worst truck the engine light was on and it barley switched gears and thats not it the driver mirror swung from the front of the truck to the back. Then it took all day to get it towed from my house so i missed a day of work. Very dissatisfied and then i was still charged an extra $100 for what i dont know.

Rating:

4.0

I liked the customer service. The attendant was polite, friendly and respectful.

Rating:

2.0

The dealer talking about religious view points and philosophy NOT necessary.

Rating:

1.0

Poor customer service

Rating:

1.0

Don’t let me make plans to pick up at a truck at 8 when the place doesn’t open until 10. Don’t tell me I have all day but have to be back by 6 because the place doesn’t have a key drop off.

Rating:

4.0

The check in guy here was quite helpful. The original location was not taking trucks. So we had to go to another location--that was a bit frustrating--but turned out fine and he was helpful.

Rating:

4.0

Faster internet connection

Rating:

3.0

The app does not work for this location. Improving that would make this location more convenient.

Rating:

4.0

My experience was frustrating, unnecessarily repetitive, and means I doubt I will use uhaul again. From the 5 or 6 calls to finalize a reservation, from 3 different price quotes, all the way to an invoice that was the highest charges possible, my experience was only positive because I got a new van with only 255 miles delivered by a man without complications. That man, Brian I believe was his name, should get a raise, and your reservation people should be retrained.

Rating:

1.0

The person at this location is rude and unprofessional. I had reserved the truck a couple of weeks in advance. When I arrived, I was told that there was no truck available!! The person’s attitude was very nonchalant. He said that’s how U-Haul does things. Fortunately before I pulled away, someone showed up with a truck. It was larger than the truck that I ordered, but better than nothing. I was very disappointed that this transpired especially since I had made a reservation. I would be reluctant to use this location in the future!!

Rating:

1.0

Truck was VERY DIRTY and had NO gas in it. I had to go straight to the gas station as soon as I got in the truck. There was broken glass on the floor. The truck was extremely dirty. I will never rent here again

Rating:

5.0

The store owner was very responsive and knowledgably about Uhaul equipment and rental. The store opens at 10 am on Saturday, but because my reservation time set at 8 am, the owner went there early to prepare my truck. All the dollies and pad I reserved are available. The truck was clean and well maintained. The only con about this location is the neighborhood. I wouldn't choose to come here for a uhaul appointment if not because 15' truck is only available here and uhaul assigned me to this location. Overall, I am satisfied with this experience.

Rating:

2.0

Terrible neighborhood and I was falsely charged for not filling the gas back up to level I received. I put more gas in it then when I got it.

Rating:

5.0

Keep adding my leftover miles back to my bank account

Rating:

1.0

Ist reservation was not there but was clearly received on my phone. 2nd I had to go to another location for reason 1. 3rd I return to pick up and the right signal was not working. 4th I was advised to go to another location a signal. This was all wrong. And now you have a $5.?? Charge pending

Rating:

5.0

I had a reservation set for another location. They said that there were none available. I found this location after being sent on a wild goose chase. Everything went smoothly after I was connected to this place.

Rating:

5.0

Understand that you are important to the Customer and meeting there need and provide a wonderful Service peace

Rating:

1.0

I would need a suggestion of the places I could have chosen instead of given one location. The location was in a privately owned store in a not so nice area. The guy had to set up the laptop on a cardboard box and took ages to get my truck keys. 10/10 would not recommend this location.

Rating:

2.0

20 years using Uhaul services due to my military service. Never a problem until now, the trailer was extremely dirty and the inside floor was cover with a layer of oil. We bought some cardboard boxes to cover the stain and protect our cargo. Unacceptable. Hopefully this will never happen again.

Rating:

1.0

The U-Haul was given to us with a low tire. The owner isn’t accessible during normal shared business hours so communication was subpar. You can improve on communication with customers and provide a quality truck and trailer that will withstand a drive.

Rating:

1.0

I had chosen a pick up location that was half a mile from my house and in an area I was comfortable in. I was reassigned this location one night before. I called and questioned it, though this is supposedly the nearest location with the truck available that I needed. This new location was 25 minutes away in an area that was out of my comfort zone to say the least. It was run down and felt unsafe. Sox on Bankhead was a lingerie store that I was scared to go in. Had I not had my significant other there, I would not have gone in. This location also did not have the furniture pads that I had ordered and was counting on. It was an awful experience and I am greatly disappointed.

Rating:

5.0

Great customer service and he was very firm, informative, efficient!!! Thank you!!!

Rating:

1.0

Extremely unprofessional staff, poor upkeep in location. Will never go there again.

Rating:

5.0

Great customer service!

Rating:

1.0

I was over charged by more than $1000.00 I would like to be contacted and have these charges removed. Please contact me.

Rating:

1.0

I have used Uhaul on many occasions, this by far was the worse experience with the most UNPROFESSIONAL owner of this branch. I am shocked at my experience. I prebook with my company card through an agency to have a truck picked up. When we go to pick up the truck the "OWNER" of this Uhaul branch told us we have to hold the truck on another card, even though the representative who set this booking up for me allowed me to hold the truck with my companies card. She informed me that at drop off after using the truck, the owner of that card must be present. (Which is me) When my coworker arrives he is told he must use his card to hold. So he does. When he gets in the truck it was DISGUSTING and had no gas! First off, this is during a pandemic where sanitizing is needed. It seemed as though the truck has never been wiped down on the inside. Also, may I add that this uhaul pickup was inside a lingerie store that had his "side business" as this uhaul branch. Then later after I go with my coworker to drop the truck off so I can charge on my company card, the RUDE "owner" tells me I am not allowed to change cards. He said he has never done that before and that his lingerie business comes first. He was rude, seemed like he had been drunk as well. I am DISGUSTED that uhaul allows anyone to branch with them. I will never use uhaul again, and I will tell everyone how awful my experience was and my coworkers.

Rating:

1.0

... retail distributors are ruining your brand. That was a horrible experience. You will lose more money having experiences like that turn a customer away from uhaul than you do making money on the location.

Rating:

3.0

The location wasn't visible to find. I was very lost... The place didn't look nice at all.

Rating:

5.0

Brian was excellent..He was knowledgeable and very respectable. Made the transaction smooth and quick and the return was the same. This is going to be my 'go to' spot for Uhaul Truck rentals

Rating:

1.0

I would definitely recommend you remove your contract from this location. The Manager is computer illiterate and rude. He talks bad about the brand(Uhaul) and states that Uhaul doesn’t know what they are doing.

Rating:

3.0

I reserved a dolly and it wasn't available when I got there

Rating:

2.0

The store didn't have the equipment I rented online. The store was dark and hot (no air) and unprofessionally managed. This was not a good experience.

Rating:

3.0

Owner Brian had the truck there and ready to go. He was very efficient in helping me complete my online contract, which I appreciated. The 10' truck itself was excellent; good AC. Brian also made the return super easy.

Rating:

1.0

The pick up was 9.4 miles from my home. There must have been a closer location They had allowed the truck to be used by smokers It was not a pleasant ride! The inside of the loading are floor was dirty and had debris littered throughout. I reserved online for 12 blankets. When I got there they told me they never supply blankets. If I’d have had the time I would have cancelled the reservation but I was on a tight deadline. Not impressed at all!

Rating:

4.0

Owner was very personable and friendly. Shop opened up promptly at 9:00. It will be my go to place for renting a truck/van

Rating:

2.0

The operator is extremely rude and unapproachable

Rating:

1.0

The worst Uhaul experience in my life. I filed a complaint with customer service. My ID number is 2752646

Rating:

4.0

Very clean trucks

Rating:

5.0

Uhaul sent me to the wrong location - to ASAP Printing. 5 stars for Sox but 1 star for Uhaul because I'd have been SOL if not for the helpful people at ASAP Printing and Sox who figured out where I needed to be.

Rating:

5.0

Drove smoothly and the a/c worked excellent I’m impressed my first time ever renting a uhaul thanks

Rating:

2.0

Parking lot is overgrown and has abandoned cars. Not enough chocks for trailers.

Rating:

1.0

Get rid of that person..He is very unprofessional.