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stephanie c
Customer Reviews for Southwind Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fabulous service! Helped hitch trailer and inspect lights. Highly recommended.
Stanley GExcellent service! I would recommend Southwind Storage for any moving or storage needs.
Kali MExcellent service. Very helpful!
Philip REverything was fine - "KEEP IT UP!"
Gil COf course... Lower prices. :)
Bonnie HAll my things got wet trailer leaked bad
William HThe young man who helped us was great. Would recommend friends to be sure to use him
michael fGreat support from the staff. The ratchets needs replacing they have not been maintained. People needs to be shown how to ratchet the straps. I had to work hard to unwind the straps from being tangled up in the ratchet.
Troyce BNone
Sereta SThey were great!
Debbie DAlways professional
JODI JNothing, I only dropped off (with great customer service).
Linda Lit was an after hours drop off - would be better if you could reach someone after hours for questions
Timmy BExcellent service. Easy to work with.
TINA DNo complaints what so ever this was a very good uhaul location if I ever need to move again I'm definitely going back
James KThe only problem, & it was more a financial issue. I feel if I have to give CASH deposit then when I return it I should get CASH Deposit Back. Not put on Credit Card, that I had to have to reserve Equipment. But overall good
James FGreat
TERRY CSign on door says always available. Called all three numbers on the door no answer and no one there. Called a 4th number on the reservation and was given a code to drop off the truck.
Timothy LGreat customer service.
Kenneth MNot manned. Customers have to phone owner for gate code to drop trailer
Lisa BThe guy there was awesome. Very friendly and helpful. I wish Uhaul had more people working for them with his degree of customer service. This is the best experience I've had with ANY Uhaul location.
John DN/A
Noel BEasy check in, fair price on rental, ease of parking lot. Was able to leave my vehicle safely. Also great customer service
Kayla JVery accommodating
JODI JI have used this location in the past and as always would recommend it to anyone.
Kali MMelvin at this location made my return easy and quick. Good people skills
Larry WI had to call for a gate code to get into the lot. No personnel were available so I just dropped the trailer. No problems.
Judy MVery, very good. Needs no improvement I can think of.
EILEEN DGreat!!!!!
Bob BMelvin was ready with the needed equipment upon arrival. Excellent customer service. He followed up upon return of equipment to ensure everything was good.
Mark Gget more people like these. other than that you can't make me feel that you can do better. These folks up there in Mountainview and Bentonville ARK. are just better than I could have hoped for. GOOD JOB.
david wFacility was not open on Monday for drop off of trailer. Website states it was open. Could not drop off trailer at 11:00 am. Find out from owner of hardware store across street that Melvin the owner of Southwind is out of town. No one was assigned to operate Southwind in Melvins absence. Poor business operation. Had to ask hardware store owner to phone Melvin for gate code so trailer could be dropped off. What a hassle. Uhaul 800 number was no help in this manner.
Robert HThis place is awesome!
Kelly BI would recommend this site to anyone. Friendly service and fast in and out.
Harlin KTruck box floor was filthy with a black oily substance. Then I was charged $35 cleaning fee for leaving it exactly as it was when picked up! 😣
James HNo improvement needed
Walter Di have used UHaul trucks and trailers for years in wisconsin illinois and arkansas. each time i got the right equipmqnt for a fair price in good condition.. friendly service. this time i had to use a 5' x9' trialer with ramp it was a life saver.
Robert HMake sure every uhaul is organized and ran like this one in moutain view Arkansas.
Rodney BThe Mountain View location and the store manager were top notch. Melvin was personable, professional and very organized. He was also very helpful and accommodating in picking up and dropping off the trailer.
Laura MAwesome customer service
TERRY WThese folks could not be more helpful. I'll never go anywhere else.
Jeff GAttendent/owner was great!
robert sGreat service and very clean facility and vehicles.
ROBERTUS VNothing the gentlemen I got the Uhaul from was very helpful and kind
Jessie BKeep on giving great service
MALCOLM MThe gentleman was very kind but did not explain the conditions of the contact to us about the fuel amounts. We were told that if we replaced the fuel to the amount that we started that was all that was expected. When we received the truck it had a quarter of a tank and we had left it on 3/8 of a tank (more than we started with) we were charged with a 30.00 dollar fee plus 10.00 for putting the gas back to a quarter of a tank.
Bryan OMelvin went above and beyond to make my rental experience hassle free. The equipment was exactly what I reserved and needed. I will definitely rent from this U-Haul location again. Thank you, Melvin!
SUSAN DMelvin always takes care of you. He's kind, respectful, and respected! He's always looking out for your best interest and trying to get you the best deals.
Shannon CExtremely friendly. Ease of rental. Good price
Russell dMelvin is very accommodating and a wonderful person!
Jolene BGreat customer service.
Sonya SAll was excellent
Ken HThis place is the best , Melvin provided outstanding customer service
doris r