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Debbie L
Customer Reviews for Southwest Iowa Mobile Truck And Repair Trailer
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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This was a horrible experience from beginning to end. I called the night before to confirm- Doug acted surprised but said it's fine. I asked him if he needed to look it up- he said no it was fine. I go to pick it up the next day and no one was there. Call Doug- he forgot. Said he would send his son- when I asked how long- "IDk, about 30 minutes" Annoyed, I said okay- his response was that it was the best he could do or I could go someplace else. About 30 minutes later, his son shows up and gives my husband the key. Didn't ask for ID, no signatures- nothing. The next day ( as we are driving to RETURN the uhaul after having for over 24 hours- uhaul calls and asks if we would like reschedule a pick up, since we didn't show up to get it! Mind blown!! I explained the situation. She was extremely embarrassed and said that we probably wouldn't be charged. Today- my account is debited $285!?! Uhaul: I would like a refund. Or at least a major discount. What a stressful situation!
Annie MAs a last resort
STEVEN LWas supposed to pick up at 10 am, finally picked up at 12:30. Owner said he never received a notification from office that there was a pick up that day.
Larry OOutstanding Supporting service!!!
FRED WCustomer service was very helpful and friendly.
Jason SVery friendly, no problems, would use again
FLOYD BWe paid for a large equipment dolly and the location did not have one for us to use.
Jade BThe person running this place was over an hour and a half late he was rude and used foul language when I called him and asked why he was not there at 09:00 as stated on the pick up time, and there weren’t any keys in the truck share box.
Ethan SRefer to above comment, not really reflective of the location, we dropped off after hours. I feel sure the personnel at the drop off location would have been equally helpful had they been open.
Curtis FOwner, Doug went out of his way to assist me with pick-up time on the weekend since I was tending to family after my Mother's funeral.
Jerry H