This went well because Tony Munoz was available.William C.
Customer Reviews for Southwest Auto Source
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
We reserved a truck to pick up at 7 AM. Confirmed with U-Haul the day before, and attempted to contact the facility for confirmation the day before but never got an answer. Left a message, never got a callback. Arrive to pick up truck at 7 AM, truck was locked behind a gate in lot. According to U-Haul, the facility changed our pick up time to 9:30 AM without notifying anybody. We lost hours of paid time with movers and were unable to load all of our belongings, leaving us to need another trip and another truck and more movers at another time. The facility blamed U-Haul, stating that they requested not to be a U-Haul facility any longer. Apparently they are not certified by the city.ELIZABETH ROSE H.
I ordered a I'l utility dolly and furniture pads and they were missing.Stewart T.
Had the absolute worst experience trying to pick up my u-haul. They lost the keys to the size I reserved and then sent me on a wild goose chase to find another one. I didn't get my guaranteed reservation refund either. Never using U-haul again. I wasn't the only there having issues either.Abbey K.
We requested an open place for Sunday drop off. There was not much room here to leave equipment.Tracy Y.
El cliente no dejó un comentario.Patrick M.
YepM. Shane F.
El cliente no dejó un comentario.Stephanie K.
The location does not provide a key drop off. We spent over an hour on hold with uhaul customer support on hold trying to get help in what to do with our key. I am so unhappy with this. It was stressful and I still have nowhere to take the key!Stephanie K.