Comentarios de los clientes para Southside Storage

Bill they sent are so confusing, no explanation of the charges they made.

Great storage facility. Staff was friendly and professional, the units were perfect. A perfect experience.

Smaller U-haul operation in South Anchorage, truck rental, convenient super clean.

My 1st time using U-Haul. It seems that the different U-Haul franchises are independently managed. Useful, perhaps, to have some coordination between them. Cheers

Customer service was excellent Ranked average overall because Check Engine light was on. Lester said it just came on yesterday and we should be fine. We were fine but I was worried about breaking down. Renting a vehicle without warning lights on should always occur in my opinion. Lester exhibited great customer service

Always amazing service!

Add windshield fluid to the vehicle or buy the one that is -30 so it works. Was a little hard to see through glacier silt on the glass.

The check out was great, very easy. However, when we went to return it, we called to find out how much gas to put in, the representative told us to fill it up, which was inaccurate. We filled it when we had barely used a gallon. Appropriate clarity would be helpful when called about gas fill up. This added $50.00 to the rental unnecessarily. The question we were asking was where the gas gauge indicated when we rented, but the information we received when we called was that we had to fill the tank. Not helpful or correct.

The staff went above and beyond to help us with our move. The regional manager helped us deal with the fact that our original rental truck was not big enough.

Lester was awesome!

Lights were out on trailer, no one there to fix it

Ensure system is working and does not attempt to overcharge a customer.

Everything went smoothly but I ended up getting double charged for a hand truck when I only rented one...still have not heard back about being refunded the portion I should have.

Excellent customer service! Thank you!

Not much in my life is perfect, but this whole transaction went perfectly. I am glad I found out about the location because it's a whole lot more convenient than the location next to AA The Shop. The person running it is a lot more friendly too as well as being efficient, knowledgeable and helpful. I am sure the lack of signage to find this has been mentioned before......

We needed a truck for a couple of hours to pick lumber from the home improvement store. Check in and out was very fast and efficient and the staff was very friendly. We would definitely use them again.

Great customer service - accepted our donation voucher and invited us back again.

So pleased to have this U-Haul outlet in South Anchorage. Not sure how many people know it is here because there is little advertisement visible from the Old Seward Highway.

Within days of renting from UHaul and giving them my cell phone number as a contact, I began receiving spam text messages. I have never received messages like these until now. I assume that UHaul must sell their cell phone database on the open market. Be aware of that before you give them your personal data.

I checked in online but when I got to the location I waited at least half an hour to be helped. Only one person working front desk. She had to answer phones, do pick ups, drop offs, etc. when I dropped off van it went really fast. Even though I had a long wait I will rent from this location again.

It was great....the agent was super helpful and patient

Super easy and well priced

The quality of the truck was less than expected. Poor headlights, steering out of alignment, mirrors not able to be adjusted for safe viewing, and suspension mostly worn out.

Nothing I recieved excellent customer service and the rental equipment was ready when I got there and I was able to return on a sunday. I would recommend this location to anyone.

Location was challenging to find (no road visible signage) and the road leading to it was pretty choppy/washboardy. Staff was great and signup was quick. The pickup I wanted wasn't available but I got a box truck that though awkward worked okay .

The gentleman at this location was extremely helpful.

Nothing that I can think of.

Customer service was great! The staff were very helpful. The truck was so convenient and clean. We will definitely rent it again in the future and will definitely recommend it to friends & family.

It is nice if we can walk in to rent without any reservation.

Right hand tire ratchet could use some lube

I was not convinced that the truck's cab had been sanitized since the previous renter. It seemed dirty and nothing was mentioned about sanitization.

Your administrative assistant was rude & unfriendly. No pass with customer service. No positive feedback of even "Thank you or Drive Safely!" Awful customer SATISFACTION . We brought the UHaul back on the 21st, not late and charged $20.00?!? Not cool! We even filled the gas all the way, how it was. And still got charged $20.00 after hours? Understandable your nog open on Sundays but we returned it the day we promised. So PLEASE kindly reimburse $20.00, we returned the vehicle thd day we promised, and were treated disrespectfully, no smile or positive customer service! Thank you.

The service was great, but the vehicle smelled so bad. The cab and the cargo compartment smelled like both weed and cigarettes mixed together. Even with the cargo door wide open, it was tough to load our things without getting a headache

The truck was not clean and sanitized we live in a different era cov19 is real I had to make a request for the cleaning material and cleaned the entire truck and sanitized It and of course I got help from the employee. I will recommend that you have two employees at that location it was not my responsibility to clean somebody's mess. I felt sorry for the employee that rented me the truck she was by herself and therefore could not do much. The first truck she rented had a flat tire a lot of my time was wasted there for no reason although she was apologetic and I accepted her apologize she was very cautious and respectful. I am just making recommendation and I am not criticizing her service you just need to hire more employees to make you service faster and also a cleaner to constantly clean and sanitized your trucks.

Needs a sign out by the road showing where to turn in. Could see the business from the road but had trouble finding how to get there.

EXCELLENT SERVICE ....Above & beyond

Excellent service.

He was wonderful to me and I will rent from them again.

Elevator timing allowance was too short

I was very pleased with this U-Haul location. Having used a different location for many years, I am happy to have found this one so much closer to my home.

Great service from guy behind the counter... truck was perfect!

The front desk representative (gentleman) was extremely helpful - very professional, courteous and made sure everything was covered. A++ service all the way around, thank you.I will be back!

He was so incredibly nice thank you

The road is terrible to get to this location - too many potholes to count. Otherwise, location and staff are great. Since I checked out with the app, I didn't get a paper copy of the contract with the helpful gauge of how much gas to put in for return. That would be a helpful addition to the UHAUL app itself.

If U-Haul wasn't about the only place to rent equipment in Anchorage I would never rent there again. Be thankful you have a monopoly on the market.

The whole process was so complicated from the self checkout to the app not loading. It took me 45 minutes to figure out how to work the box. Then had to get the wrong keys in the box. I took the vehicle that I got the keys to and then then called costumer service. She never changed the vehicle because I called to book it for another day and lady said that they would take it care of it when I came in and give me a discount. When I got there the guy was more upset that he had to actually not just email me the receipt and cash me out because I didn't want it to use the card on file which was already 1/2 processed which they told me it wouldn't be until I brought it back. For sure no discount on his end because he really did not care whatsoever what kind of problems I had.

I went there twice and they were closed for lunch.

It was very easy to pick up the rental and return it. The gentleman at Southside Storage was very courteous even when we ended up picking the vehicle up an hour late and he gave me a call to verify that we were onn our way.

computer and phone checkin ???? takes to long

The employee was polite and very helpful and very respectfully to the customers

Lester is a plus to your company, his customer service skills are the best I seen in a long time and they are excellent.

It has been cold for a while. I had an appt for 3pm. When I arrived at promptly 3:00 pm the truck was available and had been warmed up and clean, ready to go.

Didnt make it there before yall closed at 5:30 pm. I wasn't expecting that, as Fairbanks on college is open til 7:00 pm. That works better for me. Charlotte chilson

Switch to different U-Haul storage location

Other than their recent switch of systems, I have no complaints with the facility. I had invoice problems that were handled promptly and staff was friendly to work with.

The staff was so friendly and accommodating that I have recommended this storage facility to friends of mine! Very convenient and accessible. I am 100% satisfied with Southside Storage 😊