Impressed with the customer service rep calling to check if I wanted to change reservation when I was running behind. He also got me out on my return with asking if I was fine with an email receipt, rather than have me wait for paper. Kudos to him.
Clinton W.
Customer Reviews for Southside Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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maintain the trucks. my right rear view mirror was spinning and inoperable. Because it was the last truck I was forced by necessity to use it,
Allison L.The truck was dirty inside and outside. Like it had been driven on dirt roads.
Coval H.Allways great customer service
VIRGINIA F.The rental tech had me set up and out on the road within ten minutes of my arrival. He was very informative and a delight to deal with! The trailer was clean inside and equipped with new tires, which was a real treat.
Wesley S.Southside storage was amazing!! Christine went above and beyond to help us after the Old Seward location told us they would not honor the reservation we had for a 10x10 storage unit, which had been confirmed at the time we rented our $3600 truck rental. They told us we could have a smaller unit.......and what were we to do with the rest of our stuff? Employee gave us the manager's number and told us if we wanted a 10x10 unit, we could go to the Boundry location. We went to Boundry and after almost an hour we got a storage unit on the 2nd floor, far away from the elevator with no carts anywhere to be found. The building had one elevator and we waited nearly 10min to go up one time to our unit. There was no way we could hand carry in a 15 foot truck's worth of furniture and boxes. This is where Christine came in and saved the day! She drove back to Southside after they had closed to get us a unit. She was amazing. I called the toll free number to express concerns on the fact that our reservation was not honored and was told I would get a call back from the manager from the Old Seward location within 3 days. To this day, still no response. I did get a call from the Boundry location to verify why I had not used the unit, which I had told the clerk at the counter, and they wrote down the cancellation of the unit the same day I had signed up for it. I explained to the person on the phone what happened and was told I would get a call back about the reservation not being honored, but have not heard back. We wasted 3 hours of our time trying to get a storage unit we should have already had, times 3 people......that is 9 hours! We then had to pay for a rental unit when it was supposed to be free for the first month with our uhaul rental. We would like management from Uhaul to call us to discuss our extreme dissatisfaction with the Old Seward location. I can be reached at 907.242.6708. The excellent rating is for Southside Storage. The Silverton location would get an average rating (they forgot the pads and dolly and truck was not accessible as another truck was blocking it.) The Old Seward location is the reason for the poor rating as I am highly disappointed with their service and their care less attitude that they did not have a unit for us. They could have offered us two small units to make up for the size we were supposed to have, but they did nothing but send us off to the other side of town.
Jeff H.I really appreciate this U-Haul facility at this location in South Anchorage - so convenient.
Carol F.The gentleman at the front desk was so friendly and knowledgeable
Michael R.Awesome dealership.
Luke S.I was totally charge the wrong rate equipment wasn't ready and I'm still having problems getting my money back
Joe G.Reduce the mileage rate. 79 cents per mile is a lot for long hauls.
dwayn F.The van was not washed but the inside was clean.
victoria K.Had to rent a truck at the last minute and one was available!!
Kimberly S.Everything was good, but the dirt road to get there is Terrible
Fotofili T.Nothing! Lester was an amazing help! If I ever need another rental he would be my first choice to help me!
larry B.The gentleman working the front desk is great. I was billed three days for a one day rental though, waiting for the billing people to sort it out. If it wasn't for that error, everything is just fine. Hopefully it is resolved.
mark M.Better customer service! Guy at front desk was a jerk.
DEQUAN S.The gentleman who helped when we picked up the UHaul truck was attentive and friendly. I would definitely recommend your place to others.
bethel N.Having what people ask for would be nice, or at least not make them pay full price for 2x the vehicle originally looked for. Filled tank to half for return when received 3/8 not credited anything and gage was not properly read.
Seth F.I will never rent from another location other than this one! The lady Echo at the front desk was amazing!
Ashley D.Excellent service
Michael P.Excelente
Michael P.Any device to get unstuck from snow will be nice. I got stuck, maybe a pair of strap on tire bars.
Honorato H.Bill they sent are so confusing, no explanation of the charges they made.
Jayvee B.Great storage facility. Staff was friendly and professional, the units were perfect. A perfect experience.
Lewis S. | Overall ExperienceSmaller U-haul operation in South Anchorage, truck rental, convenient super clean.
Suzanne H.My 1st time using U-Haul. It seems that the different U-Haul franchises are independently managed. Useful, perhaps, to have some coordination between them. Cheers
stanley T.Customer service was excellent Ranked average overall because Check Engine light was on. Lester said it just came on yesterday and we should be fine. We were fine but I was worried about breaking down. Renting a vehicle without warning lights on should always occur in my opinion. Lester exhibited great customer service
Steven K.Always amazing service!
VIRGINIA F.Add windshield fluid to the vehicle or buy the one that is -30 so it works. Was a little hard to see through glacier silt on the glass.
matthew T.The check out was great, very easy. However, when we went to return it, we called to find out how much gas to put in, the representative told us to fill it up, which was inaccurate. We filled it when we had barely used a gallon. Appropriate clarity would be helpful when called about gas fill up. This added $50.00 to the rental unnecessarily. The question we were asking was where the gas gauge indicated when we rented, but the information we received when we called was that we had to fill the tank. Not helpful or correct.
camille B.The staff went above and beyond to help us with our move. The regional manager helped us deal with the fact that our original rental truck was not big enough.
Jason H.Lester was awesome!
Clifford E.Lights were out on trailer, no one there to fix it
dawn H.Ensure system is working and does not attempt to overcharge a customer.
CLARA T.Everything went smoothly but I ended up getting double charged for a hand truck when I only rented one...still have not heard back about being refunded the portion I should have.
michael G.Excellent customer service! Thank you!
carl S.Not much in my life is perfect, but this whole transaction went perfectly. I am glad I found out about the location because it's a whole lot more convenient than the location next to AA The Shop. The person running it is a lot more friendly too as well as being efficient, knowledgeable and helpful. I am sure the lack of signage to find this has been mentioned before......
Mark D.We needed a truck for a couple of hours to pick lumber from the home improvement store. Check in and out was very fast and efficient and the staff was very friendly. We would definitely use them again.
matthew K.Great customer service - accepted our donation voucher and invited us back again.
VIRGINIA F.So pleased to have this U-Haul outlet in South Anchorage. Not sure how many people know it is here because there is little advertisement visible from the Old Seward Highway.
Carol F.Within days of renting from UHaul and giving them my cell phone number as a contact, I began receiving spam text messages. I have never received messages like these until now. I assume that UHaul must sell their cell phone database on the open market. Be aware of that before you give them your personal data.
Jonathan H.I checked in online but when I got to the location I waited at least half an hour to be helped. Only one person working front desk. She had to answer phones, do pick ups, drop offs, etc. when I dropped off van it went really fast. Even though I had a long wait I will rent from this location again.
Sharilyn B.It was great....the agent was super helpful and patient
sandra S.Super easy and well priced
allison A.The quality of the truck was less than expected. Poor headlights, steering out of alignment, mirrors not able to be adjusted for safe viewing, and suspension mostly worn out.
Jim W.Nothing I recieved excellent customer service and the rental equipment was ready when I got there and I was able to return on a sunday. I would recommend this location to anyone.
Jennifer H.Location was challenging to find (no road visible signage) and the road leading to it was pretty choppy/washboardy. Staff was great and signup was quick. The pickup I wanted wasn't available but I got a box truck that though awkward worked okay .
ronald F.The gentleman at this location was extremely helpful.
Victor H.Nothing that I can think of.
gregory B.Customer service was great! The staff were very helpful. The truck was so convenient and clean. We will definitely rent it again in the future and will definitely recommend it to friends & family.
Jake Edward L.It is nice if we can walk in to rent without any reservation.
lina H.Right hand tire ratchet could use some lube
Nicholas K.I was not convinced that the truck's cab had been sanitized since the previous renter. It seemed dirty and nothing was mentioned about sanitization.
Simon K.Your administrative assistant was rude & unfriendly. No pass with customer service. No positive feedback of even "Thank you or Drive Safely!" Awful customer SATISFACTION . We brought the UHaul back on the 21st, not late and charged $20.00?!? Not cool! We even filled the gas all the way, how it was. And still got charged $20.00 after hours? Understandable your nog open on Sundays but we returned it the day we promised. So PLEASE kindly reimburse $20.00, we returned the vehicle thd day we promised, and were treated disrespectfully, no smile or positive customer service! Gracias.
Pedro J.The service was great, but the vehicle smelled so bad. The cab and the cargo compartment smelled like both weed and cigarettes mixed together. Even with the cargo door wide open, it was tough to load our things without getting a headache
Gina J.The truck was not clean and sanitized we live in a different era cov19 is real I had to make a request for the cleaning material and cleaned the entire truck and sanitized It and of course I got help from the employee. I will recommend that you have two employees at that location it was not my responsibility to clean somebody's mess. I felt sorry for the employee that rented me the truck she was by herself and therefore could not do much. The first truck she rented had a flat tire a lot of my time was wasted there for no reason although she was apologetic and I accepted her apologize she was very cautious and respectful. I am just making recommendation and I am not criticizing her service you just need to hire more employees to make you service faster and also a cleaner to constantly clean and sanitized your trucks.
lamin J.Didnt make it there before yall closed at 5:30 pm. I wasn't expecting that, as Fairbanks on college is open til 7:00 pm. That works better for me. Charlotte chilson
charlotte c. | ReservaciónSwitch to different U-Haul storage location
Peter S. | ReservaciónOther than their recent switch of systems, I have no complaints with the facility. I had invoice problems that were handled promptly and staff was friendly to work with.
SHAWN W. | Overall ExperienceThe staff was so friendly and accommodating that I have recommended this storage facility to friends of mine! Very convenient and accessible. I am 100% satisfied with Southside Storage
TERRY S. | Overall Experience