Dropped off at this location at request of where I picked up my trailer on the same day I picked it up. I also dropped it off. It was after hours so I took a picture of the trailer next to a truck with their name on it called them Monday morning Made them aware it was dropped off. They acknowledged it was dropped off or so. I thought two weeks later they hit my card for another $287 because nobody checked it in even after I called them Monday morning to make them aware, the manager gave him my number to call me back once he got it figured out Waited another two days. He never called back so I had to call the one 800 number to get this resolved. I’m glad I took a picture that was time dated or else they would’ve got me for $287.
Allen S
Customer Reviews for Southside Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had to scrub out the floor of the trailer before I could use it.
Robert ONever rented a uhaul before so i have nothing to compare it with. Only complaint was that the steering wheel alignment was completely off so it made steering difficult and then it was definitely a gas guzzler lol But it got the job done and I did it all safely. So pretty satisfied for the most part.
Duangnapha MQuick turn in process.
Drew APicked up truck after hours. Truck was buried behind other rentals. Luckily, an employee happened to show up after hours and was able to move equipment around. Truck had gravel all inside of cab. Check engine light came on in truck minutes from destination.
William WMore staff, so the poor guy at the reception doesn't have to overwork himself.
Yash KSet an appointment to use the mobile app for a 24-hour rental at 5pm after the store was closed. Get there to pick it up and the truck I was assigned was blocked in with no way to get it out. Contacted online support and it took almost an hour, after being transferred 6 times (5 of those being to the wrong ‘department’) finally I get a rep who knows what she’s doing. She gets me into another truck and saves the day. However, the dolly and moving pads I ordered were not included. This makes moving an entire house worth of stuff hard to move for one man. Before my rental period is over, I contact online support and explain the situation so I ask to keep it longer as I am having trouble getting everything moved. They said no problem, we’ll let the store know you are keeping it for an extra 24 hours. Guy from the store calls me the next morning with a crappy tone asking why the truck is 16 hours late. Then after I drove half the distance I estimated and didn’t get the supplies I was promised that I paid for as per the contract, they try to charge my card extra after I return it! Lol, only reason I gave them 2-stars is because I did indeed get to rent a truck. Truck I rented had obvious front-end issues as well. Really hope I never have to rent from there again, at least not for a U-Haul. Absolute train wreck of an experience. Wish I could remember the lady’s name that helped me though. She worked in the Northwest Ohio department and literally saved me from total disaster. Her name might’ve been Nan? Give her a raise.
Steven WThe vehicle was obviously barely maintained. I don't blame this on the location but on uhauls practices. The truck needed an alignment so bad that I couldn't see the speedometer because the steering was turned in front of it when you drove straight. Unacceptable from a company that makes plenty of money off of random fees and insurance premiums
JAMES KThis location needs to ensure the equipment is in good, proper working order. I rented a tow dolly and the straps were in poor condition and hard to use. The camshaft buckles that the straps go into were Rusty and very hard to turn while trying to crank them down
Shawn AThere could be signage for remote truck return, confusing layout there Lots of junk lying around
Mark VAlways great service here.
Patricia LAwesome help from person working behind the desk. Wish I remembered his name. But I needed to haul a car quickly, and between searching online, making a reservation, and me pulling with a trailer was super quick. Thanks
DUSTIN GOver crowded parking lot with uhauls.
Marcus MPrevious customer did not sweep out back of truck or shake out packing blankets; significant dirt and leaves found in both. Otherwise location was great.
Erik KThe windshield sprinkler would not work and trying to drive in the dirty snow and sand I had to pull over every 10 miles to clean the windows
Daniel HVery good car hauler. Quick service.
Michael NVehicle was found up along junk in upper lot instead of near building. Runs poorly, well over 100,000 miles. The requested items were not provided such as the dolly and the blankets.
Jon EStill waiting for my refund from my overpaying for milage. I paid for 75 miles but only used less than 50.
William GHad to go 30 miles further away to get a truck. Did not provide furniture dolly, were out of blankets. Only had a 2 wheel dolly. I should not have to pay for at least 40 of the miles. Thought there is a guarantee that everything requested would be available. Not a good experience at all. Moving is stressful enough w/o dealing with messed up reservations that were made in plenty of time.
Brenda KThe trucks front end, steering needs to be looked at. It’s very loose. Everything else worked as it should. Truck was fairly clean and the location was easy to get to.
Bill EGood people, very helpful
scott kGreat experience. Just delayed returning was a little delayed. Thanks
Joseph WThe 20 foot truck that I rented was a wreck. The steering was very, very loose and way, way out of alignment--dangerous. The transmission also shifted very roughly and I don't think the truck would do more than 45 mph. It is barely serviceable for in-town moves and under no circumstances should it be rented for a move of more than a few miles.
Brett BWe were charged an extra 55$ for no reason
Marcy TCrystal was great to deal with
allison aWhen I picked up the truck the gas was a little below half. When I dropped it off it was half full. I still got a fuel charge for 2 gallons.
Lisa MNothing , excellent customer service
Laura GTruck needs exhaust manifolds fixed.
jeff kThe app was worst, it took me an hour to pickup the truck, the system was keep having problem and I had to put three different phone numbers to get a call from customer service. And one of the customer service agent was a bit rude. IMPROVE THE APP. And I do not know why the U-haul charged mw to times in the name of milage and gas (thats basically the same thing). One of the worst experience in my life.
Shohana ATruck was not swept out. Was made to walk 100 yards and up a very steep hill to go find my truck in a muddy lot.
Greg EI don’t think you need to improve!! All of your employees were nice and very helpful!! I would recommend you to anyone!! Thanks, Christine Ford
Christine FThe change oil soon light was on when I picked it up and when I dropped it off.
Lisa PThe lady that was wearing pajamas and Crocs at the front counter was rude and not very intelligent. I was supposed to drop the truck off with 9/16 of a gallon, that's 1/16 over half a tank. At drop off she charged me for gas saying I didn't have 9/16 of a tank that I had less. This would mean I had half a tank or less, the meter was well over half the tank and I confronted her about it and she told me to call U-Haul customer service and customer service they issued me an immediate refund once they received the pictures
Jon HVery well done! Easy and quick! People were very nice!!!
kim gTotally would use this location again.
PATRICIA EThe guy at front need to actually check your paperwork to see if you got the right trailer dropped off because I could’ve just drop the trailer off and left because I got a call from U-Haul week later asking if I dropped off the trailer and I did serve the dude never checked in
William NThe U-haul was not cleaned prior to us picking it up. The person who drove it around to the front for us had to clean out 5 or 6 water bottles from the front, some of which were not filled with water. The back was very dirty and we had to sweep it out before we could load anything in to it.
Caitlyn HEveryone were very friendly and helpful
Thomas KTook forever to get the truck
Tyler TI rented a 15ft truck because of the driveway was very hard to get down and back up. But I was given a 20+ ft truck. Which was impossible to get turned around or backed down the driveway. But overall it was a good experience
casey FIt wasn’t open, so just dropped the trailer.
catherine lIf I look at examples of photos the site wants me to take when returning the truck (I wanted to see what was wanted for the location off the truck), it should not wipe out all other photos I have taken, making me start over.
Stephanie WWe got excellent customer service on Aug 30!
Dena Hthis was the second drop off location. after the first location told us to "take it somewhere else" The gentleman was helpful and friendly. He explained that he had gotten a call from uhaul and ask if he could take it . He was the only example of customer service in the entire experience
Mike CThey were short staffed and the people on the lot need a way (2-way radio) to communicate with the front desk. It was a mess!
Vicky SThe back of the truck smelled like reeking garbage (but it’s really not the employee’s fault!)
Esther SStaff seemed to be unorganized and there weren’t enough moving dollies even though people reserved them.
DeVol TGreat service and very professional!
Michele HThey left me the wrong key in the lockbox
Michael JI use this location 2 a year. Have always had excellant service. For some reason u-haul sent me to another location for a couple of years, very poor service. their no longer in business, I can understand why. I no longer go thru your web, go directly to location. make my request a month in advance.
JOHN BThere was no room to park the Uhaul truck.
Johanna W