Customer Reviews for Southside Automotive Inc
(U-Haul Neighborhood Dealer)

203 reviews

6580 US Hwy 41 S   Marquette, MI 49855

(906) 249-1711

Office Hours

  • Mon-Thur: 9 am–5 pm
  • Fri: 9 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(906) 249-1711

6580 US Hwy 41 S
Marquette, MI 49855

Services at this Location:

Office Hours

  • Mon-Thur: 9 am–5 pm
  • Fri: 9 am–4 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything went smoothly, easilly, and casually.

Keegan Depro 
Rating:
4.0

Customer did not leave a comment.

Scott Dingman 
Rating:
5.0

Customer did not leave a comment.

Bruce Olson 
Rating:
3.0

I wasn't told the truck I rented didn't have a ramp and that made moving pretty difficult. I also didn't like that you advertise 19.95 but then it ends up being $60 atleast because of insurance. U should make that more clear. The location doesn't have cell signal and I had to call customer service because it wouldn't pick up my location. I spent almost an hour outside in the cold trying to confirm my pickup. The truck was helpful but a lot of hassle.

Sarah Skinner 
Rating:
5.0

Customer did not leave a comment.

THOMAS FREDERICK GAUTHIER 
Rating:
5.0

Customer did not leave a comment.

Linda Fletcher 
Rating:
5.0

New wiper blades

Martin Herron 
Rating:
5.0

Customer did not leave a comment.

David Peters 
Rating:
5.0

Customer did not leave a comment.

Catina Downey 
Rating:
3.0

There was no drop box for keys or code provided

Craig Campeau 
Rating:
5.0

Super helpful good people

JASON DEES 
Rating:
5.0

Jerry is professional, polite. Answers all my questions thoroughly. Highly recommended

Habitat Restore 
Rating:
3.0

Customer did not leave a comment.

Olivia Maynard 
Rating:
5.0

First off, the 10 minute 24/7 self check in took me 2 and a half hours and the web site kept kicking me off. Then when I got to the part to show the truck damage and show what was on the truck and show that there where huge scratches on the passenger side before we ever even got the keys, the website threw me off and I couldn't sign back in to show my pictures. So if I ever rent again I'll do it in person. Or find a place that is open all week not just 4 days a week.

Karen Legge 
Rating:
5.0

Nothing. Excellent service

Denise Gerth 
Rating:
5.0

Customer did not leave a comment.

Habitat Restore 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS KAYES 
Rating:
5.0

Customer did not leave a comment.

Paul Simms 
Rating:
5.0

Customer did not leave a comment.

Jeri Krokstad 
Rating:
3.0

Customer did not leave a comment.

Alicia Skoko 
Rating:
5.0

The gentleman who er dealt with was great. His assistance hooking up the trailer and explaining the features was much appreciated. Excellent customer experience!

Dan Bonsall 
Rating:
5.0

Customer did not leave a comment.

Susan Kuehl 
Rating:
5.0

Easy to get to and quickly drop off

Janelle Burridge 
Rating:
4.0

We dropped off after hours and used the app to return the rental vehicle. I had a little trouble with the last screen of the return process on the app and wasn’t sure if it completed the process at first.

lenett mckman 
Rating:
5.0

Customer did not leave a comment.

STEPHEN DUNCAN GRUGIN 
Rating:
2.0

The key to the 10’ I rented was NOT in the lock box. there just happened to be a key to a 26’ in another box, if that wasn’t there I wouldn’t have been able to get done what I needed to do because there are NO locations within 20 to 50 miles if any that were open.

joe ward 
Rating:
5.0

It went fine

Mike Valle 
Rating:
5.0

Very nice people. Who try to get you the best deal possible

Glenda O'Connell 
Rating:
4.0

Customer did not leave a comment.

Robert Mellin 
Rating:
5.0

This is my 2nd time renting a car trailer from them both times ent very smooth the car trailers are very user friendly to use and everything went very well

Kevin Koepp 
Rating:
5.0

Customer did not leave a comment.

JAMES MARK NAROVICH 
Rating:
5.0

Only place around that had a couple car trailers.

michael kellner 
Rating:
5.0

Customer did not leave a comment.

Michael McMillian 
Rating:
5.0

Customer did not leave a comment.

Dustin Moote 
Rating:
4.0

Customer did not leave a comment.

Alexander Watson 
Rating:
5.0

Customer did not leave a comment.

Philip Ford 
Rating:
5.0

Thank you for your understanding of my emergency.

Heidi Werda 
Rating:
5.0

Customer did not leave a comment.

Gary Peters 
Rating:
5.0

Good business and look forward to using them again.

DAN KELLER 
Rating:
5.0

Smooth Rental. Nice guy!

Raymond Gastrow 
Rating:
4.0

Customer did not leave a comment.

Daniel Ondov 
Rating:
5.0

Customer did not leave a comment.

Robert Blotter 
Rating:
5.0

Customer did not leave a comment.

Duane Rodgers 
Rating:
5.0

It was a good clean truck. No issues. The right size for our move . All in All a good deal.

Mark Beckman 
Rating:
4.0

Customer did not leave a comment.

Ted Martin 
Rating:
5.0

The on line process to get the equipment when the office is closed was a bit difficult

Robert VanLinden 
Rating:
5.0

It all went very very smooth thanks to your well oiled system

RIck Newman 
Rating:
5.0

Customer did not leave a comment.

Shawn Kolbus 
Rating:
5.0

Customer did not leave a comment.

Karla Shandonay 
Rating:
5.0

Jerry, manager of Southside Automotive in Harvey (Marquette) MI is THE BEST U-HAUL person I've ever dealt with. Fabulous. They don't get any better! Whatever U-HAUL has to do to hang onto to Jerry's outstanding service to customers, they need to JUST DO IT. Thank you for a great moving experience thanks in large part to Jerry.

stephen mueller 
Rating:
5.0

Wally and Jerry were very helpful, excellent and quick service. Highly recommend!!!

David Stasiak 
Rating:
4.0

List the departure site as to one of the available locations, to rent UHaul equipment. Didn’t come in the UHaul website

Larry Larsh 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Papp 
Rating:
5.0

They did a very good operational once over for me & sent me on my way. I had never hauled a car using a transport trailer - it was a piece of cake! Thanks, Craig Belmonte

CRAIG BELMONTE 
Rating:
5.0

Customer did not leave a comment.

Alexander Kolton 
Rating:
5.0

Customer did not leave a comment.

HIEDI LABLONDE 
Rating:
5.0

Customer did not leave a comment.

Nancy Moyle 
Rating:
5.0

Customer did not leave a comment.

Frank Craig Baptist 
Rating:
3.0

Customer did not leave a comment.

BRIANHALE STASER 
Rating:
5.0

Customer did not leave a comment.

George Kanyuh 
Rating:
5.0

Customer did not leave a comment.

Kristine Kipka 
Rating:
5.0

Customer did not leave a comment.

Michael Veiht 
Rating:
1.0

Fuel in Truck was completely empty. Was siphoned dry. Went to start truck and wouldn't start due to being empty. Set me 2 hours behind schedule with all the phone calls I had to make to sort things out. Plus was charged $222 extra for fuel consumption that I didn't even use. Very poor experience.

JUSTIN ELLIOTT LHUILLIER 
Rating:
5.0

The gentleman at the counter was very nice and helpful!

Roger Hess 
Rating:
5.0

Customer did not leave a comment.

Walter Seymour 
Rating:
5.0

Customer did not leave a comment.

Kelly Dees 
Rating:
5.0

Customer did not leave a comment.

Al Juarez 
Rating:
3.0

It appeared the truck wasn’t wver cleaned. There was inches of grim. Thankful I had my own Clorox wipes to wipe it down. The wipes were disgusting after. Also the Uhaul district manager took it upon themselves to change our rental from a pick up truck to a cube truck without notifying us. We are not happy

Dawn Kuhn 
Rating:
5.0

Jerry made the rental easy, thank you!

TOM CULLEY 
Rating:
5.0

Customer did not leave a comment.

JONARTHUR JACOBSON 
Rating:
5.0

Customer did not leave a comment.

Dennis Boe 
Rating:
5.0

Customer did not leave a comment.

GREGORY VIG 
Rating:
5.0

Customer did not leave a comment.

Jim Stanaway 
Rating:
5.0

Customer did not leave a comment.

Carla Bray 
Rating:
4.0

Customer did not leave a comment.

Paul Cromell 
Rating:
3.0

Customer did not leave a comment.

Corassa Harper 
Rating:
5.0

People were very efficient and friendly. Checkin was painless.

Don Keaton 
Rating:
5.0

Customer did not leave a comment.

Andrew Pavlik 
Rating:
5.0

It’s a rental and they’re never perfect, but the tie down locations inside the trailer are pretty bad. The wooden runners inside the trailer weren’t stable

Colby Baker 
Rating:
5.0

Outstanding experience, support, customer service and product. Incredibly thankful for UHaul during our interstate move!

Stella Stroh 
Rating:
5.0

Customer did not leave a comment.

Ty Moody 
Rating:
5.0

Customer did not leave a comment.

Warren Billett 
Rating:
5.0

Customer did not leave a comment.

Chris Macmaster 
Rating:
3.0

I wanted to use truck share but your requirements, are ridiculous! Nearest living relative? Employer? It's an invasion of privacy to have to include them in the process, wifi in rural locations like Marquette is spotty, guy said I would have to stand next to the building to get it to work, far from the truck. I picked up a day early so I could go to the coutner. Far as Im concerned you owe me a days rental. If there was another company out in the sticks I would have rented from them. I'm telling everyone I know what a circus you run.

Doreen Tedeschi 
Rating:
5.0

Customer did not leave a comment.

Mark Peterson 
Rating:
5.0

Jerry was extremely helpful!

Gerald Fust 
Rating:
4.0

Customer did not leave a comment.

Prakash Dhadphale 
Rating:
5.0

Customer did not leave a comment.

Henry Klitgard 
Rating:
5.0

Employees are friendly and helpful.

STEPHEN DUNCAN GRUGIN 
Rating:
5.0

The owner was extremely helpful

Taylor Bohinski 
Rating:
5.0

Customer did not leave a comment.

Debra Cook 
Rating:
5.0

Customer did not leave a comment.

Benjamin Brickle 
Rating:
5.0

Customer did not leave a comment.

Ramsey Cearley 
Rating:
5.0

Customer did not leave a comment.

John Bur 
Rating:
4.0

Customer did not leave a comment.

Adam Cornette 
Rating:
5.0

Customer did not leave a comment.

JOSEPH WELTER 
Rating:
5.0

Customer did not leave a comment.

William Clegg 
Rating:
1.0

Customer did not leave a comment.

Glennda Willette 
Rating:
5.0

Headlights were aimed too high. A small car on the trailer and most of the cargo between the axles on the truck should not have dropped the rear so far that the brights were lighting the treetops. Everything else was fine.

Pete Stephens-Brown 
Rating:
4.0

Customer did not leave a comment.

Eric Geiser 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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