Contactless pick was much more difficult than it needed to be. I followed the instructions and then they needed a 3rd contact. They called that person who missed the call and never tried again. They proceeded to text my 2nd contact saying they were going to call and never did. I waited on hold for 30 minutes for them just to tell me that I had to start the online check in all over again. It took me an hour to get the key and take the truck! Needless to say I will never do that again. Not worth the pain!Nicole S.
Customer Reviews for Southport Storage
(Distribuidor de U-Haul del vecindario)
Pine City, NY 14871
Services at this Location:
- Lun.: 9 a. m. - 4 p. m.
- Mar.: 9 a. m. - 3 p. m.
- Mié. - jue.: 9 a. m. - 4 p. m.
- Vie.: 9 a. m. - 2 p. m.
- Sáb. - dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The rental location was very good. The person I rented through stunk. They canceled my reservation and tried to make me go to IthacaRICHARDLEO G.
El cliente no dejó un comentario.Keyan S.
Very Professional and pleasant.LR L.
El cliente no dejó un comentario.Donna V. | Overall Experience
El cliente no dejó un comentario.Michael H. | Overall Experience
Was a great experience, and staff was always helpful and on site for any questions to be answerd.Joseph S. | Overall Experience
Allow photos to be uploaded via the app when returning vehicle. It was dark out & the app only allowed the camera to take a picture, meanwhile I had pictures that were taken when it was light outside and unable to use them.James E.
Friendly and helpful a pleasant experience. Loved the dogMichael M.
El cliente no dejó un comentario.CHIVONNET G.
The dolly and pads were not there when we went to pick it up. There was trouble with the lock boxMichael N.
More than helpful , great experienceCHRISTOPHERMICHA C.
El cliente no dejó un comentario.Douglas O.
El cliente no dejó un comentario.Thomas W.
El cliente no dejó un comentario.SAMUELG D.
Southport Storage is a great asset to Uhaul. They are great to deal with and will go out of their way for your business. What I would change about Uhaul is the girls at the Syracuse dispatch. They are rude and unprofessional. If Uhaul wants to keep business I would get new dispatchers or retrain the ones you haveðŸ¤¬MICHAELA R.
Easy and fast. Love the appsaiham E.
Excellent service would definitely recommend and utilize this service againPAULMICHAEL C.
Nothing to improve everything went smoothly thank you LeonALAN G.
The online 24/7 pickup system was not functioning properly and would not let me pick up my truck. Thankfully the owner showed up and was able to process it for me, making the situation much better.Christopher M.
El cliente no dejó un comentario.ELMERG B.
Everything was perfect.Vickie K.
Gentleman was very friendly on the phone and showed up early in the morning to get me a truck! Will recommend this location to all my friends/family and it was 10$ cheaper than quoted! Oh and he had a dolly in the truck ready when I arrived! Awesome experience!Patrick R.
Service was great and the gentleman who worked there was helpful and friendlyGene O.
El cliente no dejó un comentario.EUGENE,FLETCHER C.
El cliente no dejó un comentario.Norma S.
great service especially for a holiday weekend, thanks guysC P.
El cliente no dejó un comentario.beth R.
Nothing the guy was awesomeJoel N.
El cliente no dejó un comentario.Jillian D.
El cliente no dejó un comentario.Ty M.
El cliente no dejó un comentario.Diana C.
Dripped our uhaul off, very intimidating huge dog just loose and on you when you get out of your vehicle. The gentleman working never got out of the uhaul he was cleaning. I was told to speak to,him about the situation with the blood from the previous day, he told me he can't even see my card information. I called uhaul again and now I'm getting the run around about any type of refund. Never again!ryanne D.
Everything was greatDavid S.
El cliente no dejó un comentario.Bryan B.
El cliente no dejó un comentario.Gerald S.
El cliente no dejó un comentario.Rebecca H.
Leon is great! He was all ready for us.Kenneth S.
El cliente no dejó un comentario.R H.
My experience could not have been better! Service and the equipment was the best.Daniel H.
El cliente no dejó un comentario.Valerie B.
That gentleman was very nice there help me out a lotDouglas S.
El cliente no dejó un comentario.Robert P.
El cliente no dejó un comentario.Tia M.
El cliente no dejó un comentario.Ruby M.
Not much.Joseph B.
Cabin smelled like smoke.Christopher B.
El cliente no dejó un comentario.Thomas P.
Our first time renting from this location but the guy we dealt with was amazing!!! Ty for everything !!Randolph W.
Was very smooth transactionWilliam J.
The truck has mud on the outside and some dirt on the floor of the cab on pickup. I was charged $15 cleaning fee when I dropped it off because it was not properly cleaned when I picked it up.Michael C.
Trailer worked wellRick J.
El cliente no dejó un comentario.Joseph H.
El cliente no dejó un comentario.Linda M L.
El cliente no dejó un comentario.Andrew L.
El cliente no dejó un comentario.William D.
My problem was not with the local dealer. My problem is with your reservation system that first promised me a 15 ft truck, then a few days later told me I'd only have a 10 ft. truck, then the DAY BEFORE my move told me I'd have a 20 ft truck which was way too big and an absolute nightmare to drive. All the "extra mileage" you offered was not at all helpful. What's helpful is getting the truck I reserved for an out of town move. Next time, I'd rather pay professional movers that won't screw my order up and make my move 100% more stressful. You need to do better, U-Haul.Elena C.
El cliente no dejó un comentario.DAVID L.
Very helpful and a sweet dog!William D.
El cliente no dejó un comentario.Elizabeth C.
El cliente no dejó un comentario.Valerie S.
Great ! Leon is very helpfulVictoria D.
El cliente no dejó un comentario.Gene H.
Leon went out of his way to make sure I had what I needed,thanksJoseph C.
El cliente no dejó un comentario.Tashana C.
Manager was very helpful. Would highly recommend!Leon T.
Recommendation to please put a gps in the truck found out phone gps doesn't work well and getting lost and turned around is a frightening feeling and wastes gas and miles. Thanks.Lisseth T.
Owner went above and beyond from a customer svc angle. Highly recommendJOHN T.
Very accommodating.rick h. | Overall Experience
I liked this facility but needed a heated winter space. This was an excellent facility.M & I Commercial Hygiene S. | Overall Experience
Excellent service and support - no changes required!!PATRICIA S.
El cliente no dejó un comentario.Gregg R.
El cliente no dejó un comentario.Nicholas B.
Very accomodating and helpful, answered all my questions.Carrie R.
El cliente no dejó un comentario.Steven W.
Very good experience!!!GREGORY B. | Overall Experience
El cliente no dejó un comentario.Jason S.
Great service, friendly staffSamuel D.
El cliente no dejó un comentario.Paula Z.
Excellent customer serviceMICHAEL M. | Overall Experience
Quick and easy drop off.thank youDavid D.
Have someone with more people skillsMargaret C.
El cliente no dejó un comentario.Lynda F.
I was told on line I would pay $363.00 but when I got there they wanted over $1100.00 I did end up paying $467.00, but I was not pleased with the difference. I needed the uhaul and didn't have time to fine another company.Sherri B.
The attendant was very professional and assisted me with all my questions. He was very knowledgeable on the truck and provided a great tutorial on the truck. I felt very comfortable and confident before leaving.Deanna A.
Vehicle was extremely clean upon pickup - staff was also very friendly.James W.
Owner was great to work with and the quality of the equipment was very good!Zachary S.
El cliente no dejó un comentario.MICHAEL M.
El cliente no dejó un comentario.Lisa B.
Very accommodating, Manager helped hook up equipment and was very friendly. Highly recommend!Leon T.
El cliente no dejó un comentario.Susan S.
The owner/operator was extremely friendly and helpful with every step and process.Gary H.
El cliente no dejó un comentario.Kevin S.
Great customer service very patient and extremely helpfulShakeyra B.
Awesome man to rent a uhaul fromDonald H.
i brought trailer back in one day so i was not reimbursed thru the dealer at pine city ny.i paid for two days because it was good friday and EASTER WEEKEND.i had trailer back at the 24 hr mark .dealer was gone early friday afternoon when i dropped trailer and I took a picture. he said when i called he would see what he could do.lol i guess it means he did nothing and kept my extra day,u haul owes dwayne one day reimbursed.i called 800 number and on hold for 5 min and and was hung up on,then i called back and leslie helped me out very good and now i am happy with uhaul again..DwayneDwayne T.
Great people to work with!! Thanks for all their helpMargaret S.
This is where you should get your equipment in Elmira. They care about the cleanliness and state of the equipment. When I got there he was cleaning the equipment for me. You never see that at the company locations.Gregg L.
El cliente no dejó un comentario.Mays J.
Very helpful and curteous. Had some issues with the reservation system that led to some confusion regarding the truck requested. The New York traffic manager was quite rude and inappropriate but the Pennsylvania dept handled everything flawlessly. Found the right truck right price and listened to my complaints. They definitely help me out in a tough situation and were kind as well. I would definitely recommend.David R.
Great experience best service thank youRebecca F.
No need for improvement !!! Was wonderful and made a scary move easy no worriesMelissa W.
Exceptional customer service; guaranteed to get my future business.Richard C.
Great service and smooth process.Jeremy D.
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!