I called the day before asking about whether the vehicle would be cleaned (due to Covid 19) and where I could park my car. I was told they cleaned between uses and my car could be parked in a lot behind the building. When I arrived, the vehicle was very dusty and there was no indication it was cleaned, & I had to park out front on the street with unclear signage as to parking regulation. When I dropped off the vehicle at 4:40pm, the location was closed, even though they were meant to be open until 5. The invoice I received a few days later was unclear so I called the location and was told the extra charge was due to the fact I'd driven over 150 miles, or had it for 2 days (neither of which were accurate). They cut me off and referred me to the 1-800 number. I called, waited on hold for an hour before the line disconnected. Called back and spoke to an associate and a manager who together were able to answer my questions (there had been a glitch in the system, but they were not charges) and allay my concerns. While I will use Uhaul again, I will NOT use this branch. Gracias.CATHERINE K.
Customer Reviews for Southkeys Tires & Brakes
(Distribuidor de U-Haul del vecindario)
Ottawa, ON K1V8V1
Services at this Location:
- Lun. - vie.: 7:30 a. m. - 8 p. m.
- Sáb.: 7:30 a. m. - 5 p. m.
- Dom.: 10 a. m. - 4 p. m.
- 5/24/2021: cerrado
- 7/1/2021: cerrado
- 10/11/2021: cerrado
- 12/24/2021 - 12/26/2021: cerrado
- 12/31/2021: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I used this branch 3 times Best costumer service Very friendlyNicolas E.
El cliente no dejó un comentario.TERRANCEDONALD K.
Very good serviceðŸ¤—ðŸ¤—ROGER B.
El cliente no dejó un comentario.PAUL S.
El cliente no dejó un comentario.KAMAL Q.
I rented a truck with Arizona Plates, Southkeys Tires & Brakes was perfect to deal with, Highly Recommended. The truck could've been better, but I doubt the "pick up center" has much control over this.Aaron E.
El cliente no dejó un comentario.PLACIDO O.
El cliente no dejó un comentario.Sean C.
I had one issue which was not related to Southkeys service, but another customer who did not return a vehicle on time. Ad a result I had to take an in town return vehicle rather than a one way vehicle. I am not sure how you could change how you deal with this kind of problem, but it did cause inconvenience to me. It was handled as best could be by SouthkeysAndrew B.
Staff were courteous and friendly, pickup was quicker and more convenient than at other locations which was appreciated since there were website glitches when trying to make the reservation and check-in on-line.JAMESA S.
El cliente no dejó un comentario.Benjamin R.
It was very good service.. But when I was on my way to bring it back I accidentally filled it with gas for 50$ because I didn't know that I didn't have to can you possibly give me back the money back Thanks.Emad S.
El cliente no dejó un comentario.Christian J.
Was a little hard to find the MAC ST is not showing Missed the first right turn to the location but made a U turn came back and got it lolElaine P.
El cliente no dejó un comentario.BALAJI E.
El cliente no dejó un comentario.Swapnil K.
Really easy location off the Airport Parkway. Equipment was older and worn, but U-Haul managed to find something (unlike most of your competitors).Justin C.
There was a problem with the computer when we went in to book a truck and there was still a problem when we went in to pick up the truck. Our request was still not in the computer system even though we had an email with confirmation. Thankfully there was a truck available in the right size when we went to pick it up.Joan E.
They were great, very friendly & helpful. Loved dealing with Sarah!NOURELSAYED IBRA E.
Awesome experience at uhaul south keys The people are super helpful and well organized It was a great hassle fee experience I will be recommending this location to all my friends and familySteve B.
El cliente no dejó un comentario.Trevor H.
Helpful, straight to the point. The drop off process went smoothly.Md Touhidur Rash O.
Amazing staff. Thanks for a great experience.RUTHSANDRA S.
El cliente no dejó un comentario.PETER C.
The staff here went above and beyond to help us! I had to call a couple of times after making the reservation to ask some follow up questions and they were always friendly and helpful. When the UHaul corporate office had changed our pick up location less than 24 hours before we were to arrive from out of town to pick the rental up,, the owner personally ensured we would have the 15 foot truck that we ordered at his location and he had to drive to another UHaul dealer to make this happen on short notice! This was greatly appreciated and certainly alleviated a lot of stress for us. I would highly recommend Southkeys Tires and Brakes to anyone wishing to rent a UHaul. Great customer service!!!Sue A.
El cliente no dejó un comentario.Stephanie T.
Great experienceAleda W.
Very friendly. And very well managed.JJRICHARD L.
Never been disappointed at this u haul locationCHRISTIAN D.
Folks were easy to deal with, very engaging, professional and courteous...Thanks...MICHELANDRE P.
The staff was excellentShahbaaz K.
El cliente no dejó un comentario.DEREKM B.
Always an awesome experience at this locationCHRISTIAN D.
El cliente no dejó un comentario.SANJEEV K.
El cliente no dejó un comentario.ZAKIA N.
El cliente no dejó un comentario.Sari A.
El cliente no dejó un comentario.SAAD A.
El cliente no dejó un comentario.Alexandre V.
We only had a quarter tank of gas. Broken windshield washer and no fluid.CAMERONW B.
El cliente no dejó un comentario.MARYBETHALLISON M.
Service and staff are excellent. The only minor issue with the location is that the street can only be accessed via huntclub from the east, so depending where you are coming/going to or from, you will need to plan ahead.Denis R.
Was a minute late and you were already trying to cancel my reservation could you be a bit more lenient for the next customer? The guy at the counter was great thank you!jeremie G.
El cliente no dejó un comentario.Rhoda L.
Was perfect... thanks!Kyle M.
El cliente no dejó un comentario.abdulala H.
El cliente no dejó un comentario.Alexandre V.
El cliente no dejó un comentario.Andrew P.
El cliente no dejó un comentario.Malcolm W.
El cliente no dejó un comentario.Lawrence E.
Excellent service! easy and helpfulSTEPHANIEN L.
Just all around great experienceTRACEYELIZABETH R.
El cliente no dejó un comentario.Cam M.
El cliente no dejó un comentario.Justin N.
Van was well maintained but not clean.Anne R.
El cliente no dejó un comentario.Derek B.
We requested a 20' van in westborro. Uhaul emailed us advising us of the change of location. No big deal. However when we arrived they only at 15' foot available. Per the attendant at they desk, she said the notes indicated you had called advising us of the smaller van. However uhaul had the wrong number so how did that happen. This forces us to make a second trip costing more money. Great service from the dealer. No communication from uhaul.ALEXANDREIAN P.
Very friendly, enjoyed our experience.Hunter D.
Uhaul contacted me 4 days before the agreed date to cancel my reservation and give me a new smaller truck. The phone agent did not mention the 50$ guarantee until I brought it up. Truck was really dirty. Had to dispute the charge of gas as the reported amount was not correct.Hasan A.
Drop off with quick and easy. The gentleman was very accommodatingRaymond W.
El cliente no dejó un comentario.MANDLENKOSI N.
Check washer fluidBrenda B.
Both individuals I dealt with were excellent!!Shaun B.
Great dealer overhaulJoanna V.
All went well.Ronald G.
El cliente no dejó un comentario.Michael K.
El cliente no dejó un comentario.DARRINR N.
Fantastic customer service! I was unable to pick up my truck on my original reservation date as the U-Haul computer system was down. The personnel at Southkeys Tires and Brakes were very helpful, trying to log into the system as frequently as possible for me, and ultimately rescheduling my reservation to another date. I would highly recommend this pick up location. Very nice staff.Jessica M.
El cliente no dejó un comentario.Dan S.
Awesome people great serviceHUSSEIN M.
El cliente no dejó un comentario.PETRONILLAINJONG M.
Filling it up with gas or offering an incentive to fill it up would have been nice. It was an extreme pain to put 30$ of gas in at a time because I had no idea how big the tank was. Ended up increasing the length of our drive by about a half hour and almost ran out of gas onceRYANJOHN L.
Ali is a star and his father a superstar...!! Very welcoming and accommodative. Thank you allDHANU P.
I have been charged twice for my rental and have been disputing this for over 2 months now and nobody is helping me. This is by far the worst customer service I have ever experienced. It is unacceptable.stephen B.
Hussein was very polite and easy to talk to, he helped me decide what truck would be best for my need. He was very informative and understood what my needs required and directed me accordingly.MUSTAPHA M.
El cliente no dejó un comentario.Carmelo M.
El cliente no dejó un comentario.Eric T.
Friendly. Caring. Open on wknds. Highly recommend.MICHAELJ P.
El cliente no dejó un comentario.Don P.
El cliente no dejó un comentario.Douglas H.
El cliente no dejó un comentario.Tenzin W.
Please remind the customer of the steps for returning rental units at the drop-off location, especially if it is to be returned to a location advertised as accepting returns 24/7. Also remind the customer of the online check-in check-out accommodations.Taoufik M.
El cliente no dejó un comentario.REJEANP C.
El cliente no dejó un comentario.CARLOSROBERTO C.
It was a bit sketchy to arrive at night but customer service was great. Recommend maybe some outside lights. Also strange to return to this spot 30 minutes away but drove past at least one uHaul location closer.Dennis K.
Excellent service. Location was very busy and still provided quick and professional service.LINDA L.
El cliente no dejó un comentario.SRDJAN S.
Once I contacted them after I arrived it was fast and good service.George S.
Efficient and professional service. Thank you.Martin P.
You must take care about the customer reserved hoursgholamreza G.
Great experience, the receptionist was kindMike M.
El cliente no dejó un comentario.Dustin C.
Lovely people, lovely work. Perfect as it can be.NIMESHKUMARPARAS K.
El cliente no dejó un comentario.Parth P.
Great price Great equipment Great service Will be back !Gordon R.
El cliente no dejó un comentario.Tony W.
El cliente no dejó un comentario.Andrew W.
Prompt friendly service and vehicle was in very good condition,.ROSEMARY B.
El cliente no dejó un comentario.Patrick R.
Knowing how to adjust the truck mirrors would have been useful, but staff were otherwise very nice.Marianne O.