Hold the drop off location accountable for mistakes made by employees failure to correctly report the drop off time and date!
Frank P
Customer Reviews for Southern Wholesale
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My experience with U-Haul was the worst I've had with a rental company. The truck wasn't checked in on the day I returned it. Instead, it was checked in a week late, and I was unjustly charged an extra $800. I am currently disputing these charges.
chris gThere was a big hill to drop off the trailer with no space. Very poor experience. They had a pick parking lot that was closed.
travis sDo not park your trucks on wet grass with low tire pressure knowing it’s only a rear wheel drive.
Christian SNot sure what had happened but passenger window had been left over and cab area was soaking wet even across dashboard. Truck didn't appear to have been cleaned at least in cab area. Workers onsite were super friendly and nice. Just seemed like something got overlooked on last check-in before I took possession of the truck.
Scott SLove the app to return the van!
Timothy WI paid for a Dolly which was not in the truck. No refund was offered when a addressed the issue.
Joslyn WGate was locked on Saturday during business hours. There was no instructions on where to leave the vehicle and there was no lock box for the keys. Had to call U-Haul corporate line for assistance delaying the drop.
RONALD PPaid for a hand truck, it was not provided and when returning the van the gate was locked, had to park outside the gate. The van was fine though, no issues.
Landon RI selected this location from the website but there were no clear instructions on what to do with the key once self-checkout was done. The address provided is not clearly marked.
Jennell WMesmo eu sendo brasileiro, com carteira de motorista brasileira, foi muito fácil efetivar a locação. O equipamento estava bem conservado, pois peguei muita chuva e não caiu uma gota de agua nas minhas malas.
Geraldo LEverything was very smooth.
JACK MThe Uhaul application is unworkable and shut down during sign in. Southern Wholesale is not responsible for the app and unfortunately takes the blowback for a corporate screw-up. Uhaul IT has to reevaluate it's capabilities as this was not the only time during the last two weeks there was difficulty with the app. Too bad Uhaul seems to be the only trailer rental company in the marketplace. Our overall experience with the Uhaul app causes us to never us Uhaul again and go to Penske for a van or truck rental in the future.
Susan FThe manager that was there is not truth telling and he’s trying to rip me off. I would like for someone to call me immediately. 828-719-2044 in my name is Tammie. Thank you.
TAMI JRamp in my truck was broken. Check in process was difficult and lengthy. Not a fan of the automated check in, too many things can and did go wrong.
Nicholas B1. I was charged for insurance I did not need; the guy never asked me if I needed insurance. 2) The guy never looked under my car to determine how to plug in the trailer. I looked under and found an opening. He said that would not work and I had to go purchase an adapter. I determined later that there was a second opening that would have worked. 3) In general, the guy was not very friendly and not very helpful. I will not rent from that location again.
Ben Cwould never recommend seems a little sketchy and they overcharge. They aren’t honest double chargered me , was no gas in the truck 40 miles until E & I was charged for returning it the same way I got it .
Nyasia CReturned the unit at 3:15PM, but no one was available and gate was closed/locked. I had to unhook a large trailer by myself on a hill and the trailer ran into the back of my vehicle. It also took a very long time to get checked in even though I was the only person there.
Bartholomew BThe uhaul app is a disaster. Why are you asking me to approve equipment for your next customer?? Horrible. The pick up process was a pain in the neck.
ryan rThe Lock Sysytem is outdated - Wasted 1015 Minutes figuring out & opening the Lock.
DARSHIL MOnly rented the equipment for one day but they charge me for two days would not take charge off
JEFFREY MExplain to the customer, what’s the policy for return and pickup, not only that if the place is closed were to drop off.
Donna MCharged for gas when the gas gauge was broken. MAKE SURE TO CHECK YOUR TRUCKS BEFORE LETTING PEOPLE RENT
Kadejah SStaff is very helpful and friendly.
Andrea DI arrived expecting to pickup my vehicle and the app directed my to a smoke filled waiting room because the equipment I reserved was not available. What is the purpose of a reservation? I was offered a smaller truck at the same price which I had no choice but to accept. I inspected the equipment and could not get it to start because I was handed the wrong key. The fuel was 1/2 full so I had to confirm I would not be charged for returning the vehicle in the same state. I was not offered the $50 refund promoted by U-Haul's equipment availability guarantee. This was my worst U-Haul experience ever.
Kevin KRicky was very helpful and knowledgeable. He walked me through the steps of returning the equipment as well as allowed me to leave my car while I had the truck. Based off customer service alone I’d recommend this location.
Marquita MVery fast and friendly, preprinting the paperwork so I know how much gas to return the truck with would be helpful.
Matthew Ti was sent at last minute to them. they werent prepared. did not have the equipment i ordered.
Elizabeth NGreat service and a great vehicle to move my son into college.
tamara aThe two key boxes were an unknown that caused more delay (I had already had to come to this location because my truck was blocked from exit at another location. When I arrived, I only saw the red box. I did not realize later that this was the key drop-off box. The pick-up box was completely blocked/obscured by the parked truck. So, I did not see it, nor could I have accessed it without walking around the truck. I was contacted by the uHaul rep via phone, who offered to come and help (which took another 20 mins). If he had told me about the second keybox, I may have saved him a trip. This was all part of an unfortunate delay that took me over 2hrs as I attempted to pick up a truck.
Russell WThis was not a typical u-haul location. It was a dirty warehouse with a side business of renting u-hauls. Not an appealing location for drop off or pick up.
Jon ZVehicle was ok though it smelled a little like smoke. Location was not well marked and dirty/messy, with trash, ash trays, and other disorder strewn about.
Maxwell NRicky was absolutely wonderful. I had technical issues with the reservation and he was able to change it on his end for me each time and he was very quick to answer. Fantastic customer service.
Hanna O