Customer Reviews for Southern Wholesale
(U-Haul Neighborhood Dealer)

78 reviews

4201 Revolution Park Dr   Charlotte, NC 28217

(980) 242-3801

Office Hours

  • Mon-Fri: 7 am–3 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(980) 242-3801

4201 Revolution Park Dr
Charlotte, NC 28217

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–3 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Reid Marlett 
Rating:
1.0

My experience with U-Haul was the worst I've had with a rental company. The truck wasn't checked in on the day I returned it. Instead, it was checked in a week late, and I was unjustly charged an extra $800. I am currently disputing these charges.

chris gonzalez 
Rating:
5.0

Customer did not leave a comment.

Evan Burrow 
Rating:
3.0

Customer did not leave a comment.

Mimi Pham 
Rating:
5.0

Customer did not leave a comment.

Eric Cohen 
Rating:
1.0

There was a big hill to drop off the trailer with no space. Very poor experience. They had a pick parking lot that was closed.

travis styron 
Rating:
1.0

Do not park your trucks on wet grass with low tire pressure knowing it’s only a rear wheel drive.

Christian Salvador 
Rating:
4.0

Not sure what had happened but passenger window had been left over and cab area was soaking wet even across dashboard. Truck didn't appear to have been cleaned at least in cab area. Workers onsite were super friendly and nice. Just seemed like something got overlooked on last check-in before I took possession of the truck.

Scott Scheer 
Rating:
5.0

Love the app to return the van!

Timothy Walsh 
Rating:
2.0

I paid for a Dolly which was not in the truck. No refund was offered when a addressed the issue.

Joslyn Walker 
Rating:
3.0

Gate was locked on Saturday during business hours. There was no instructions on where to leave the vehicle and there was no lock box for the keys. Had to call U-Haul corporate line for assistance delaying the drop.

RONALD PANKO 
Rating:
5.0

Customer did not leave a comment.

Jim Kothe 
Rating:
3.0

Paid for a hand truck, it was not provided and when returning the van the gate was locked, had to park outside the gate. The van was fine though, no issues.

Landon Rose 
Rating:
5.0

Customer did not leave a comment.

Finnegan Gruggett 
Rating:
3.0

I selected this location from the website but there were no clear instructions on what to do with the key once self-checkout was done. The address provided is not clearly marked.

Jennell Woods 
Rating:
4.0

Mesmo eu sendo brasileiro, com carteira de motorista brasileira, foi muito fácil efetivar a locação. O equipamento estava bem conservado, pois peguei muita chuva e não caiu uma gota de agua nas minhas malas.

Geraldo Lima 
Rating:
5.0

Everything was very smooth.

JACK MARCHANT 
Rating:
3.0

Customer did not leave a comment.

CRYSTAL MCDOWELL 
Rating:
3.0

Customer did not leave a comment.

Lauren Moschette 
Rating:
5.0

Customer did not leave a comment.

Steve Bertani 
Rating:
3.0

The Uhaul application is unworkable and shut down during sign in. Southern Wholesale is not responsible for the app and unfortunately takes the blowback for a corporate screw-up. Uhaul IT has to reevaluate it's capabilities as this was not the only time during the last two weeks there was difficulty with the app. Too bad Uhaul seems to be the only trailer rental company in the marketplace. Our overall experience with the Uhaul app causes us to never us Uhaul again and go to Penske for a van or truck rental in the future.

Susan Frazzini 
Rating:
1.0

The manager that was there is not truth telling and he’s trying to rip me off. I would like for someone to call me immediately. 828-719-2044 in my name is Tammie. Thank you.

TAMI JONES 
Rating:
2.0

Ramp in my truck was broken. Check in process was difficult and lengthy. Not a fan of the automated check in, too many things can and did go wrong.

Nicholas Berman 
Rating:
5.0

Customer did not leave a comment.

JULIUS TATE 
Rating:
2.0

1. I was charged for insurance I did not need; the guy never asked me if I needed insurance. 2) The guy never looked under my car to determine how to plug in the trailer. I looked under and found an opening. He said that would not work and I had to go purchase an adapter. I determined later that there was a second opening that would have worked. 3) In general, the guy was not very friendly and not very helpful. I will not rent from that location again.

Ben Crawford 
Rating:
1.0

would never recommend seems a little sketchy and they overcharge. They aren’t honest double chargered me , was no gas in the truck 40 miles until E & I was charged for returning it the same way I got it .

Nyasia Collins 
Rating:
3.0

Returned the unit at 3:15PM, but no one was available and gate was closed/locked. I had to unhook a large trailer by myself on a hill and the trailer ran into the back of my vehicle. It also took a very long time to get checked in even though I was the only person there.

Bartholomew Briggs 
Rating:
1.0

The uhaul app is a disaster. Why are you asking me to approve equipment for your next customer?? Horrible. The pick up process was a pain in the neck.

ryan renne 
Rating:
3.0

Customer did not leave a comment.

Nyeshia Smith 
Rating:
5.0

Customer did not leave a comment.

Renie Kennedy 
Rating:
3.0

The Lock Sysytem is outdated - Wasted 1015 Minutes figuring out & opening the Lock.

DARSHIL MAHESH Parmar 
Rating:
1.0

Only rented the equipment for one day but they charge me for two days would not take charge off

JEFFREY MILLS 
Rating:
4.0

Explain to the customer, what’s the policy for return and pickup, not only that if the place is closed were to drop off.

Donna Morris 
Rating:
4.0

Customer did not leave a comment.

Lana Parks 
Rating:
3.0

Charged for gas when the gas gauge was broken. MAKE SURE TO CHECK YOUR TRUCKS BEFORE LETTING PEOPLE RENT

Kadejah Simmons 
Rating:
5.0

Customer did not leave a comment.

Michael Mohun 
Rating:
3.0

Customer did not leave a comment.

NOHELIA HERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

Justice Mapp 
Rating:
5.0

Customer did not leave a comment.

Jody Dennis 
Rating:
5.0

Staff is very helpful and friendly.

Andrea Dingle 
Rating:
3.0

Customer did not leave a comment.

Kimberly Smith 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL SNOWTEN 
Rating:
2.0

Customer did not leave a comment.

Randy Kovash 
Rating:
5.0

Customer did not leave a comment.

LANA VIVANT 
Rating:
5.0

Customer did not leave a comment.

Carson Davis 
Rating:
5.0

Customer did not leave a comment.

lillian whack 
Rating:
5.0

Customer did not leave a comment.

carly broadway 
Rating:
5.0

Customer did not leave a comment.

JACKIE COLLINS 
Rating:
2.0

I arrived expecting to pickup my vehicle and the app directed my to a smoke filled waiting room because the equipment I reserved was not available. What is the purpose of a reservation? I was offered a smaller truck at the same price which I had no choice but to accept. I inspected the equipment and could not get it to start because I was handed the wrong key. The fuel was 1/2 full so I had to confirm I would not be charged for returning the vehicle in the same state. I was not offered the $50 refund promoted by U-Haul's equipment availability guarantee. This was my worst U-Haul experience ever.

Kevin Kitts 
Rating:
5.0

Ricky was very helpful and knowledgeable. He walked me through the steps of returning the equipment as well as allowed me to leave my car while I had the truck. Based off customer service alone I’d recommend this location.

Marquita McVay 
Rating:
5.0

Customer did not leave a comment.

Rahela Siddiqui 
Rating:
4.0

Customer did not leave a comment.

Skeet Harris 
Rating:
4.0

Customer did not leave a comment.

Robyn Eady 
Rating:
4.0

Customer did not leave a comment.

Cheryl Warren 
Rating:
3.0

Customer did not leave a comment.

stephen kline 
Rating:
3.0

Customer did not leave a comment.

KATINA WILFORK 
Rating:
5.0

Customer did not leave a comment.

Rachel Spadaro 
Rating:
3.0

Customer did not leave a comment.

Markia Browne 
Rating:
5.0

Customer did not leave a comment.

Sandra Johnson 
Rating:
4.0

Customer did not leave a comment.

Randy Young 
Rating:
3.0

Customer did not leave a comment.

amanda hunter 
Rating:
2.0

Customer did not leave a comment.

Allison O'Neill 
Rating:
5.0

Customer did not leave a comment.

Latanya Mcfadden 
Rating:
4.0

Very fast and friendly, preprinting the paperwork so I know how much gas to return the truck with would be helpful.

Matthew Tatham 
Rating:
5.0

Customer did not leave a comment.

Kevin Conners 
Rating:
5.0

Customer did not leave a comment.

Wayne Roth 
Rating:
5.0

Customer did not leave a comment.

David Spindler 
Rating:
2.0

i was sent at last minute to them. they werent prepared. did not have the equipment i ordered.

Elizabeth Noonan 
Rating:
5.0

Great service and a great vehicle to move my son into college.

tamara anthony 
Rating:
3.0

The two key boxes were an unknown that caused more delay (I had already had to come to this location because my truck was blocked from exit at another location. When I arrived, I only saw the red box. I did not realize later that this was the key drop-off box. The pick-up box was completely blocked/obscured by the parked truck. So, I did not see it, nor could I have accessed it without walking around the truck. I was contacted by the uHaul rep via phone, who offered to come and help (which took another 20 mins). If he had told me about the second keybox, I may have saved him a trip. This was all part of an unfortunate delay that took me over 2hrs as I attempted to pick up a truck.

Russell Williams 
Rating:
1.0

This was not a typical u-haul location. It was a dirty warehouse with a side business of renting u-hauls. Not an appealing location for drop off or pick up.

Jon Zogg 
Rating:
4.0

Customer did not leave a comment.

Lillian Kutzuba 
Rating:
1.0

Vehicle was ok though it smelled a little like smoke. Location was not well marked and dirty/messy, with trash, ash trays, and other disorder strewn about.

Maxwell Nelson 
Rating:
3.0

Customer did not leave a comment.

Fircade Francois 
Rating:
5.0

Customer did not leave a comment.

Alan DelRossa 
Rating:
5.0

Customer did not leave a comment.

STEPHEN BYLCIW 
Rating:
5.0

Ricky was absolutely wonderful. I had technical issues with the reservation and he was able to change it on his end for me each time and he was very quick to answer. Fantastic customer service.

Hanna Owens 
Rating:
4.0

Customer did not leave a comment.

VICTORIA BUSCH 
No reviews have been submitted for this location.

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