Customer Reviews for Southern Truck Outfitters
(U-Haul Neighborhood Dealer)

153 reviews

26438 Hwy 134   Enterprise, AL 36330
(E Of Bypass)

(334) 390-2019

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(334) 390-2019

26438 Hwy 134
Enterprise, AL 36330
(E Of Bypass)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

My 20’ truck was exceptionally loud. I have driven many U-Hauls in the past and this one must have had a problem that made it extremely loud. If it wasn’t a driving hazard, I would have worn ear protection in the U-Haul. I had to nearly shout to talk to the passenger next to me. The employee who I returned it to noted how loud it was. The check engine light came on a few hours into the drive. It went off a few hours later. It then came back on the next day and stayed on until I returned the U-Haul. This was VERY concerning as I had a 23 hour drive with thousands of pounds of household items. I was often no where near a safe place to stop. The engine problem may have contributed to the exceptional noise level.

Rory Blankenship 
Rating:
5.0

Choosing the Truck Share 24/7 option shouldn't relocate the pickup location to a non-manned site if there are closer, manned sites with the same requested vehicle. This site was the second location I wasn't sent to after the remote location truck didn't start and Southern Truck Outfitters was extremely helpful and understanding when I arrived.

Chris Hensley 
Rating:
1.0

I put I need it for 24 hours and when my son went to get it after 4pm they made us return it by 10 am

Andrew Barnes 
Rating:
3.0

Customer did not leave a comment.

Dana Kelley 
Rating:
5.0

Customer did not leave a comment.

Dennis Vaughn 
Rating:
4.0

Customer did not leave a comment.

justin boyette 
Rating:
5.0

Customer did not leave a comment.

DAREKA JOHNSON 
Rating:
5.0

Very friendly staff working there , was very helpful and prevented me from renting the wrong equipment

Raymond Watts 
Rating:
5.0

Great service at STO. Very easy to work with and would definitely use them again. The location had trouble accessing the Uhaul POS when I came to pick up the trailer. Uhaul corporate improving accessibility and connectivity to the POS system would help.

Edward Mitchell 
Rating:
2.0

Customer did not leave a comment.

Kenneth Hill 
Rating:
5.0

Customer did not leave a comment.

Marc Leming 
Rating:
4.0

No appliance dollies available at time of pickup

Kyle Summa 
Rating:
3.0

Online schedule and pick up is terrible.

David Locklar 
Rating:
5.0

Easy return system.

Kyle Taylor 
Rating:
5.0

The android app would not up upload pictures during the check-in process. Had to login via Chrome browser to check-in the trailer.

Christopher Butts 
Rating:
5.0

Customer did not leave a comment.

NICHOLASANICETO ORTIZ 
Rating:
5.0

THIS COMPANY IS VERY NICE. BUT SOME COMPANY IS NOT NICE AT ALL .

TOMMY TEAGUE 
Rating:
5.0

Very good customer support - always friendly

RALPH GILGENAST 
Rating:
5.0

Customer did not leave a comment.

Donald DeLaHunt 
Rating:
5.0

Location was closed on Sunday, but drop off was easy.

JOEY HESTER 
Rating:
5.0

Customer did not leave a comment.

WILLIAM REYNALDS 
Rating:
5.0

Nothing. Very friendly and helpful.

DORMADONYELLA SANDERS 
Rating:
5.0

Nothing

KEVIN SAMUELS 
Rating:
5.0

Turn in was quick. Nice place nice folks. Would do business there again.

William Prettyman 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ROSENBLATT 
Rating:
5.0

Customer did not leave a comment.

Kenneth Quiller 
Rating:
4.0

Customer did not leave a comment.

yolanda lawrent 
Rating:
5.0

Customer did not leave a comment.

KATHERINE LEE 
Rating:
5.0

Customer did not leave a comment.

CHARLES FREY 
Rating:
3.0

The rental place was great but your online return malfunctioned and it took me an hour and 4 tries to return the truck so I won't be recommending the after hours return

Elizabeth g Ellis 
Rating:
5.0

continue your great customer service

EDWARD ABBOTT 
Rating:
5.0

Customer did not leave a comment.

FRANK AUSTIN 
Rating:
3.0

Customer did not leave a comment.

AMY HUMMEWELL 
Rating:
2.0

I’m disappointed that I returned a car hauler two days early and I get changed a night return rate. This is completely ridiculous. I want the night return rate removed from my credit card.

Andrew Thompson 
Rating:
3.0

Have blankets and supplies pre-loaded onto truck for quicker checkout. Wear masks during Covid.

Sharon Achatz 
Rating:
5.0

Customer did not leave a comment.

Katherine Lee 
Rating:
5.0

Very helpful

Roland Martinez 
Rating:
5.0

Customer did not leave a comment.

Kiker Moses 
Rating:
5.0

Customer did not leave a comment.

William Johnson 
Rating:
4.0

Customer did not leave a comment.

Dale Ruder 
Rating:
5.0

They were very helpful and informative. They accommodated my needs, so I would highly recommend them.

Magricely Diaz 
Rating:
5.0

Both pick up/drop off locations were a great help. Mike at the drop off location was very friendly & happy to assist with any questions I had. The trucks brakes may need serviced, they were squeeling for the entirety of the drive. & The driver side window had a loud draft that sounded like the window was down for the entire drive.

Parker Terry 
Rating:
4.0

Customer did not leave a comment.

Heather Walden 
Rating:
5.0

Very nice and helpful people!!

timothy schramm 
Rating:
3.0

Customer did not leave a comment.

ROBERT ADAMS 
Rating:
5.0

Customer did not leave a comment.

Derek Hooper 
Rating:
5.0

friendly and professional thank you

Kevin Mason 
Rating:
3.0

Maintain the equipment more efficient.

MICHELLE BARTLING 
Rating:
5.0

Customer did not leave a comment.

Billy Owens 
Rating:
5.0

Customer did not leave a comment.

Betty Ramer 
Rating:
5.0

Excellent customer service at this location.

Patrick Roach 
Rating:
5.0

They were very helpful and nice. Their customer service was great and their location was welcoming.

Andrea Moffett 
Rating:
1.0

I rented a uhaul at 10:30 am from this location, returned it approximately around 6:30 pm the same day; the location was closed. Upon receiving my receipt I noticed I was charged for two days rental and two days insurance. I don’t know if I was overcharged for mileage bc unfortunately I didn’t check the mileage myself. I called this location and was told I was one of the ones that was effected by a glitch in their system and I’d be refunded I’m 24 hours. After 72 I attempted I notice I had no refund. I called the 1-800 number & was told a refund amount was NEVER requested. The issue is now being investigated but I better receive my refund?? DO NOT GO TO THIS LOCATION. I’ve been dealing with uhaul for years and have NEVER experienced this type of issue! But they better return my damn money!!!

LYDIA FRANKLIN 
Rating:
5.0

Great service. They took my evidence documenting the damaged condition in which the tow dolly was dispatched to me. They made it a pleasant experience for me. Thank you U-Haul of Level Plains Alabama (Enterprise, AL)

Reuben Wells 
Rating:
5.0

Customer did not leave a comment.

Ryan Hampton 
Rating:
5.0

Customer did not leave a comment.

Ryan Hampton 
Rating:
3.0

Customer did not leave a comment.

Sophia Gardner 
Rating:
5.0

Customer did not leave a comment.

Darin Marshall 
Rating:
4.0

Trailer could have been cleaner inside. The tires were getting old and that may have contributed to one of them slowly losing pressure. The staff was helpful otherwise.

David Cross 
Rating:
5.0

Everything was great !

Kelvin Fuller 
Rating:
2.0

Staff not friendly.

Adam Watkins 
Rating:
5.0

Everything was great.

WADE BRINSON 
Rating:
5.0

Customer did not leave a comment.

ross bonura 
Rating:
5.0

Customer did not leave a comment.

Roy Templin 
Rating:
4.0

Customer did not leave a comment.

Andres Lopera 
Rating:
5.0

Very helpful.

michael snell 
Rating:
5.0

nice to deal with and equipment operated great thanks greg

greg bowden 
Rating:
5.0

Continue to do what you’re doing!

JOHN TKAC 
Rating:
5.0

Customer did not leave a comment.

paul chapman 
Rating:
5.0

Carol at STO in Enterprise was fantastic to work with.

Andrew Eslinger 
Rating:
5.0

Customer did not leave a comment.

KIM GIBSON 
Rating:
5.0

Customer did not leave a comment.

bruce hammer 
Rating:
5.0

Customer did not leave a comment.

JOHN TKAC 
Rating:
3.0

Customer did not leave a comment.

Denise Williams 
Rating:
4.0

Customer did not leave a comment.

Keith Cates 
Rating:
5.0

Southern Truck Outfitters represents the U Haul brand in the most professional manner possible. The service was excellent and I will be using them again and again. Great job!

jeff wood 
Rating:
5.0

Customer did not leave a comment.

WADE BRINSON 
Rating:
5.0

Customer did not leave a comment.

josef gonzalez 
Rating:
5.0

Customer did not leave a comment.

JUDY HATAWAY 
Rating:
5.0

The back of truck still had sand in it, also passager seat had pet hair in it. Over all truck was in good shape

andy moore 
Rating:
3.0

Be truthful about you re-phone and when you will get it back

michael harris 
Rating:
4.0

Customer did not leave a comment.

Brad Ash 
Rating:
4.0

Customer did not leave a comment.

paul danielson 
Rating:
5.0

Friendly courteous service personnel.

Andrew Liebeknecht 
Rating:
5.0

We loved the truck (10ft) we rented. It was quick, agile and able to get into tight spaces. Unfortunately it did not come with a ramp, which made loading heavy oversized items difficult. The double bumper also made loading a challenge, due to the double step up required to get into the cargo bay. Great truck, that is absolutely the right size, which only needs a ramp to be perfect.

Mary Tarutani 
Rating:
3.0

turn in of equipment was good, I had extra boxes that wasn't used in the move that I wanted to sell back, not happening at this location, now I'm stuck with about 15 extra large boxes that I will further clutter up my area.

joe rooks 
Rating:
5.0

Customer did not leave a comment.

TARA FINNEY 
Rating:
5.0

Customer did not leave a comment.

Arthur Streiler 
Rating:
5.0

I called Uhaul 800 number because all the location's were closed and actually I ordered a 25 foot because I was told that the 26 was alot more than the 25 foot , I went to pick it up and I was told that the person on the other end had reserved a 20 foot truck , I was upset because we had to make more trips so that means we we're charged more miles .

Melinda Watson 
Rating:
5.0

Customer did not leave a comment.

Andy Kirk 
Rating:
4.0

Truck was a little dirty in the cab but not bad.

Alonzetta Landrum-Sims 
Rating:
5.0

The reason I answered N/A to the one questions is because I did not have to deal directly with anyone or go inside at my drop off location. But it was very easy to get the truck into the area to be dropped off and when I called to find out the holiday hours the person was very friendly & explained the procedures.

Minyon Levens 
Rating:
5.0

Customer did not leave a comment.

RICHARD GABEHART 
Rating:
5.0

nothing. excellent ease for picking up or dropping off equipment.

john jones 
Rating:
5.0

Customer did not leave a comment.

Donald Jungell 
Rating:
1.0

The rep from the enterprise location on hwy 134 was very rude & unprofessional. The location I made my reservation didn’t have the size truck I need so I had to pick it up at a different location. I requested insurance b/c we were traveling over 300+ Miles oneway and when my husband picked up the truvk I received an ema with an incorrect amount which was minus the insurance. When I informed my husband he called back and the rep stated that she took it off and that she will add it back if he brought the truck back. I called b/c reservations was in my name she told me My it was on there but my husband declined (which was not true) and she was very nasty with a smart mouth. I don’t recommend this location AT ALL!!

VERNON marshall 
Rating:
2.0

I felt that I was over charged I was qoated $1200 plus dollars Before insurance And when I said I can't afford it She said that oh the price just changed To 900 plus dollars and when I was checking the week prior I was told $450-$550 From there to California ! So at 9 miles to the gallon the entire trip cost me about $2000 minus hotels and food Don't get put into a situation that you get bent over the table!!!

WILLIAM HARRIS 
Rating:
5.0

Customer did not leave a comment.

BOBBY ENFINGER 
Rating:
1.0

Staff was very disorganized and took 75 minutes to sort through processing an exchange in their own computer system.

Richard St.Onge 
Rating:
5.0

Customer did not leave a comment.

JOEY SANDERS 
No reviews have been submitted for this location.

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