Hard to locate where the office is located. Signage confusing and almost non existent.Cathy B.
Customer Reviews for Southern Shores Holdings LLC
(U-Haul Neighborhood Dealer)
Charleston, SC 29407
Servicios en esta ubicación:
- Mon–Fri9 a. m. - 5 p. m.
- Sábado9 a. m. - 1 p. m.
- 12/23/2022 - 12/27/2022: cerrado
- 12/31/2022 - 1/3/2023: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Robert C.
El cliente no dejó un comentario.Shi Z.
El cliente no dejó un comentario.Ellen Paige W.
better signage would help locate this locationdebra U.
Pricing was not made clear and I was not charged correctly. I was told $66 and was charged $84. The people at the facility were inexperienced and unorganized. Truck was dirty and had no way to turn on front lights during darker weather and rain. I will not be recommending this location to anyone.McKenzie B.
El cliente no dejó un comentario.Bill C.
It was an easy process and everyone was very nice!Lyndsey M.
El cliente no dejó un comentario.james C.
The truck was very dirty inside when we received it. We returned it cleaner than when we picked it up.Marilyn F.
El cliente no dejó un comentario.Amanda C.
Very nice and helpful. Highly recommendWilliam B.
The directions to find the key were not clear, gas was not full even though it was reserved for a 960 mile trip. Had to guess level to return with the same amount.Edward V.
El cliente no dejó un comentario.MARK S.
El cliente no dejó un comentario.Jennifer P.
Brianna was exceptionally helpful. Very easy process. Thank you!!Robert P.
El cliente no dejó un comentario.Anne B.
This location was hands down the most pleasant U-haul experience I have ever had. Super nice folks, equipment was ready when I got there, hookup took no time, and after-hours drop-off was hassle free. 11/10 would recommend.Will K.
El cliente no dejó un comentario.Giuseppe V.
Van was dirty and smelled like kitty litter. Will definitely rent Home Depot van next time.Nicole Marie P.
El cliente no dejó un comentario.David C.
El cliente no dejó un comentario.Alexa M.
El cliente no dejó un comentario.Tessa C.
El cliente no dejó un comentario.Sheila H.
I had a little difficulty finding the key lock box. The picture in the app helped, but I had to search for several minutes since the location looked to belong to the building next door.Jeffrey W.
El cliente no dejó un comentario.Rubert R.
Made a very stressful day just a little bit easier. Staff was extremely friendly and had me in a truck in no time. Couldn't have been more pleased.Martin M.
El cliente no dejó un comentario.ROBERT S.
Briana was wonderful to work with, and made the process seamless!Joshua W.
Both of the employees that helped me in the office were very sweet, it was a really easy process from start to finish.Allison D.
El cliente no dejó un comentario.Sarah S.
El cliente no dejó un comentario.Robert D.
all was wellDavid D.
El cliente no dejó un comentario.margaret B.
El cliente no dejó un comentario.Tavoris A.
They reserved a different truck for me than I had reserved. It took 45 min wait on phone with Uhaul to figure out why it wouldn't let me start the pick up process. I picked up with 24/7 pick up and there was no way to contact someone to try to change it. The Uhaul also was not parked where it was supposed to be so it took me a very long time to find. It took me extra time and trips because of the truck size. Would not suggest picking up from this company outside of business hoursSamantha K.
Nicest Uhaul I have ever rented from. Exceptional customer service and communication. Will use them again for any rental needs!john S.
Nothing at the moment. Great and easy service provider!Kyle B.
Windshield washer was broken and truck was very rattly and buzzyChristopher K.
The ownership is not keeping up with the vehicles or inventory. Staff handling the pickup and returns were professional but the trucks and inventory of additional items(dolly, hand carts,...) are non existent.Joel G.
El cliente no dejó un comentario.WT S.
El cliente no dejó un comentario.DEVIN C.
El cliente no dejó un comentario.Mitch C.
The pick-up process was very quick and easy. The location is very convenient.Barry B.
Provide a padlock and put the padlock key on the same keychain as the truck. If the customer loses the padlock then they have to pay for it.Ricky K.
I had a E-Alert on my account that was not provided to me before picking up rental. It's not the fault of the location it the poor customer service of the District and Corporation for not notifing me when I confirmed my rental to contact someone to clear the issue up. The issue was over 5 year old and it was because I refused you insurance because my insurance covered me for rental of pickups and vans. Made me waist 30 minutes of my time and then has to force.the district rep to find someone to ear the issue before is sue which I still may do.Darren K.
Devin was extremely helpful and put me at ease with my first time driving a 15 foot U-Haul! Thanks, Devin.Paul I.
fast easy process. very helpful staff.shaundi A.
Just keep doing what you're doing - awesomeHarold S.
El cliente no dejó un comentario.Gene P.
I dropped off after the location closed but the property was well kept and drop off directions were clear and easily found.Jodi H.
Make sure the truck is actually clean and odor free.Bridget B.
Ford van ran well without any issue. Gas mileage very good. Bad tire sensor showing on dash not really an issue but should be corrected since it somewhat worrisome. Also oil maintenance indicator needs reset; was told oil changed but indicator not reset. Wiper washer was empty so I filled it myself. Inside windshield was dirty and needed to be cleaned, so I cleaned driver side. All in all van served purpose well with few issues as notedPeter D.
They accommodated me even though the lot was full ,thanksMARK D.
Back of unit was really dirtySavannah S.
I got charged twice!!!!!!! DO NOT RECOMMEND!!!!!!!Alexis Z.
El cliente no dejó un comentario.Laurens F.
Very friendly and helpful.Mark A.
El cliente no dejó un comentario.Gary G.
I was told I could drop early and they would be available until 1:00PM arrived at 12:45 PM no one was available. Called and was placed on hold for over an hour and finally was able to get someone and they were very helpful.Trisha C.
El cliente no dejó un comentario.Davinder H.
El cliente no dejó un comentario.Scott N.
El cliente no dejó un comentario.Mark A.
El cliente no dejó un comentario.Joseph C.
El cliente no dejó un comentario.Mary W.
El cliente no dejó un comentario.Matthew M.
El cliente no dejó un comentario.Heather G.
Everything was great. Greatly appreciated the staff! â£ï¸Jasonia L.
I could not have been more pleased with the equipment and the customer service. Bravo!John F.
El cliente no dejó un comentario.Christopher J.
El cliente no dejó un comentario.Michelle H.
El cliente no dejó un comentario.Lauren K.
El cliente no dejó un comentario.carolyn J.
THANKS MR. RYAN IS THE BEST OF AGENTTAI L.
El cliente no dejó un comentario.WILLIAM J.
El cliente no dejó un comentario.JODI M.
El cliente no dejó un comentario.JAMES K.
El cliente no dejó un comentario.BRUCE G.
They should take care about their trucks. Maintenance alarm was fleshing and brakes were liking.MARIANNA S.
We were to pick up our truck at 3 pm but it wasn't returned until shortly there after so we had to wait for it to be inspected. The inspection was not very good because when we got in the truck we realized the passenger side windshield wiper was missing and the driver side was damaged and zip tied on. The facilities suggestion was to put a face mask over the missing wiper, which was not acceptable since we were driving cross country. Since the facility wasn't able to assist we had to take the truck to another location to have the wipers replaced so we had to spend an hour getting this done before we actually got to use the truck. The people at the other location were more apologetic and helpful than the place we picked up the vehicle.WILLIAM R.
El cliente no dejó un comentario.Christopher M.
The technology worked but at the time of return it was not working well at first and finally got it done. This way of doing it makes it more versatile for us. Really no human interaction...not all bad. Glad it was available. rbRichard B.
El cliente no dejó un comentario.MARK G.
Just dropped it off in the parking lot and did the self check in process on my phone. No interaction but very simple.Eric S.
The location is a multi-business. U-haul signage needs improvement in order for customers to find them.LUIS A.
El cliente no dejó un comentario.Thomas H.
Parking arrangements are horrible. Bring the trailers out in front of business versus making customers back a trailer through a narrow 50-yard long drive way then to make a 90 degree turn into a very tight spot.MICHAEL H.
Turnkey, easy, in and out office. The staff is excellent and very helpful. I will use this location again.DANIEL N.
My trailer had a hole in the roof so all of our stuff got wet.ROBERT C.
El cliente no dejó un comentario.Brian D.
The brakes on the truck sounded really badJacqueline S.
El cliente no dejó un comentario.Margaret D.
Very helpful for someone new to renting from Uhaul. Will use againLee M.
The area in which I was to park the van was very small, cramped, and not well lit. I was very afraid of hitting another piece of equipment while parking in the dark. Also, there is absolutely no lighting in the front of the building where the drop box is, so I had to use a flashlight. Area and lack of lighting made me feel uneasy. Wouldn't recommend for night returns.Rachael Ann W.
El cliente no dejó un comentario.DENNIS I.
El cliente no dejó un comentario.CHRISTOPHER B.
El cliente no dejó un comentario.JONATHAN M.
El cliente no dejó un comentario.thomas H.
Better maintenance on truck Lights on and transmission is going while breaks softTAMMY D.
I reserved a truck at the King Street location. When I arrived I was told I had to go to the Wapoo Road location. I was not impressed. I made it to my pick up location and the check engine light lit up. U-Haul said it was ok to drive it as long as the performance had not changed. 100 miles from home and not feeling very safe.Douglas R.