Customer Reviews for Southern Shores Holdings LLC
(U-Haul Neighborhood Dealer)

171 comentarios

834 Wappoo Rd   Charleston, SC 29407

(843) 628-3427

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 1 p. m.
  • Dom.: cerrado
Horario especial
  • 10/15/2022: cerrado
  • 10/17/2022 - 10/18/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(843) 628-3427

834 Wappoo Rd
Charleston, SC 29407

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 1 p. m.
  • Dom.: cerrado
Horario especial
  • 10/15/2022: cerrado
  • 10/17/2022 - 10/18/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Tessa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila H. 
Clasificación:
5.0

I had a little difficulty finding the key lock box. The picture in the app helped, but I had to search for several minutes since the location looked to belong to the building next door.

Jeffrey W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rubert R. 
Clasificación:
5.0

Made a very stressful day just a little bit easier. Staff was extremely friendly and had me in a truck in no time. Couldn't have been more pleased.

Martin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
5.0

Briana was wonderful to work with, and made the process seamless!

Joshua W. 
Clasificación:
5.0

Both of the employees that helped me in the office were very sweet, it was a really easy process from start to finish.

Allison D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

all was well

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

margaret B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tavoris A. 
Clasificación:
2.0

They reserved a different truck for me than I had reserved. It took 45 min wait on phone with Uhaul to figure out why it wouldn't let me start the pick up process. I picked up with 24/7 pick up and there was no way to contact someone to try to change it. The Uhaul also was not parked where it was supposed to be so it took me a very long time to find. It took me extra time and trips because of the truck size. Would not suggest picking up from this company outside of business hours

Samantha K. 
Clasificación:
5.0

Nicest Uhaul I have ever rented from. Exceptional customer service and communication. Will use them again for any rental needs!

john S. 
Clasificación:
5.0

Nothing at the moment. Great and easy service provider!

Kyle B. 
Clasificación:
4.0

Windshield washer was broken and truck was very rattly and buzzy

Christopher K. 
Clasificación:
2.0

The ownership is not keeping up with the vehicles or inventory. Staff handling the pickup and returns were professional but the trucks and inventory of additional items(dolly, hand carts,...) are non existent.

Joel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

WT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEVIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitch C. 
Clasificación:
5.0

The pick-up process was very quick and easy. The location is very convenient.

Barry B. 
Clasificación:
4.0

Provide a padlock and put the padlock key on the same keychain as the truck. If the customer loses the padlock then they have to pay for it.

Ricky K. 
Clasificación:
5.0

I had a E-Alert on my account that was not provided to me before picking up rental. It's not the fault of the location it the poor customer service of the District and Corporation for not notifing me when I confirmed my rental to contact someone to clear the issue up. The issue was over 5 year old and it was because I refused you insurance because my insurance covered me for rental of pickups and vans. Made me waist 30 minutes of my time and then has to force.the district rep to find someone to ear the issue before is sue which I still may do.

Darren K. 
Clasificación:
5.0

Devin was extremely helpful and put me at ease with my first time driving a 15 foot U-Haul! Thanks, Devin.

Paul I. 
Clasificación:
5.0

fast easy process. very helpful staff.

shaundi A. 
Clasificación:
5.0

Just keep doing what you're doing - awesome

Harold S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene P. 
Clasificación:
4.0

I dropped off after the location closed but the property was well kept and drop off directions were clear and easily found.

Jodi H. 
Clasificación:
3.0

Make sure the truck is actually clean and odor free.

Bridget B. 
Clasificación:
4.0

Ford van ran well without any issue. Gas mileage very good. Bad tire sensor showing on dash not really an issue but should be corrected since it somewhat worrisome. Also oil maintenance indicator needs reset; was told oil changed but indicator not reset. Wiper washer was empty so I filled it myself. Inside windshield was dirty and needed to be cleaned, so I cleaned driver side. All in all van served purpose well with few issues as noted

Peter D. 
Clasificación:
5.0

They accommodated me even though the lot was full ,thanks

MARK D. 
Clasificación:
2.0

Back of unit was really dirty

Savannah S. 
Clasificación:
3.0

I got charged twice!!!!!!! DO NOT RECOMMEND!!!!!!!

Alexis Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurens F. 
Clasificación:
5.0

Very friendly and helpful.

Mark A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary G. 
Clasificación:
1.0

I was told I could drop early and they would be available until 1:00PM arrived at 12:45 PM no one was available. Called and was placed on hold for over an hour and finally was able to get someone and they were very helpful.

Trisha C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Davinder H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather G. 
Clasificación:
5.0

Everything was great. Greatly appreciated the staff! ❣️

Jasonia L. 
Clasificación:
5.0

I could not have been more pleased with the equipment and the customer service. Bravo!

John F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren K. 
Clasificación:
5.0

El cliente no dejó un comentario.

carolyn J. 
Clasificación:
5.0

THANKS MR. RYAN IS THE BEST OF AGENT

TAI L. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JODI M. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES K. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRUCE G. 
Clasificación:
4.0

They should take care about their trucks. Maintenance alarm was fleshing and brakes were liking.

MARIANNA S. 
Clasificación:
2.0

We were to pick up our truck at 3 pm but it wasn't returned until shortly there after so we had to wait for it to be inspected. The inspection was not very good because when we got in the truck we realized the passenger side windshield wiper was missing and the driver side was damaged and zip tied on. The facilities suggestion was to put a face mask over the missing wiper, which was not acceptable since we were driving cross country. Since the facility wasn't able to assist we had to take the truck to another location to have the wipers replaced so we had to spend an hour getting this done before we actually got to use the truck. The people at the other location were more apologetic and helpful than the place we picked up the vehicle.

WILLIAM R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
4.0

The technology worked but at the time of return it was not working well at first and finally got it done. This way of doing it makes it more versatile for us. Really no human interaction...not all bad. Glad it was available. rb

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK G. 
Clasificación:
5.0

Just dropped it off in the parking lot and did the self check in process on my phone. No interaction but very simple.

Eric S. 
Clasificación:
3.0

The location is a multi-business. U-haul signage needs improvement in order for customers to find them.

LUIS A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
2.0

Parking arrangements are horrible. Bring the trailers out in front of business versus making customers back a trailer through a narrow 50-yard long drive way then to make a 90 degree turn into a very tight spot.

MICHAEL H. 
Clasificación:
5.0

Turnkey, easy, in and out office. The staff is excellent and very helpful. I will use this location again.

DANIEL N. 
Clasificación:
1.0

My trailer had a hole in the roof so all of our stuff got wet.

ROBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian D. 
Clasificación:
5.0

The brakes on the truck sounded really bad

Jacqueline S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret D. 
Clasificación:
5.0

Very helpful for someone new to renting from Uhaul. Will use again

Lee M. 
Clasificación:
3.0

The area in which I was to park the van was very small, cramped, and not well lit. I was very afraid of hitting another piece of equipment while parking in the dark. Also, there is absolutely no lighting in the front of the building where the drop box is, so I had to use a flashlight. Area and lack of lighting made me feel uneasy. Wouldn't recommend for night returns.

Rachael Ann W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS I. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

thomas H. 
Clasificación:
4.0

Better maintenance on truck Lights on and transmission is going while breaks soft

TAMMY D. 
Clasificación:
4.0

I reserved a truck at the King Street location. When I arrived I was told I had to go to the Wapoo Road location. I was not impressed. I made it to my pick up location and the check engine light lit up. U-Haul said it was ok to drive it as long as the performance had not changed. 100 miles from home and not feeling very safe.

Douglas R. 
Clasificación:
5.0

It was quick and painless at this location. Only drawback is you cannot park your car at the location so I had to park at a church across the street and down a bit. Loved the girl that waited on me. Will use again!!

Michelle W. 
Clasificación:
5.0

Once again the customer service representative was very friendly and helpful

Darlene N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARANGELY G. 
Clasificación:
3.0

The only hitch was they did not have the dollies I reserved. Something that important should've been communicated before pick up.

Tracey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTWAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANTAIN H. 
Clasificación:
4.0

Cruise control on the vehicle.

DAVID B. 
Clasificación:
5.0

The experience was fantastic and Ron was so helpful and really worked with us to mediate some snags in our moving experience. Would definitely recommend and will be renting from him again in the future!

Justine L. 
Clasificación:
4.0

Service was excellent. I was in and out in quickly. The staff answered all questions beyond expectations. I would highly recommend this location to anyone.

PAUL H. 
Clasificación:
4.0

El cliente no dejó un comentario.

SAMMIE H. 
Clasificación:
4.0

Have ramps on all moving trucks.

Gabriel M. 
Clasificación:
5.0

When truck was picked up it was obvious that it had been wrecked. The good wouldn't close and the entire front bumper was about to come off. I dropped it off at Oceanway tires in Jacksonville FL and they were shocked at the condition of the truck!

ASHLEY G. 
Clasificación:
5.0

Make sure the truck you have ready and reserved is in good working order. My original equipment had a broken roll up door which would not close and they sent me off with it. If it wasn't for the app forcing me to do a full walk around and check I probably would have taken off down the road with the door up. They were apologetic and got me a replacement on the spot quickly. They should have thrown me a slide count for the trouble but overall my experience was positive and I would both go back and or rent from them again.

Bradley T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bethany C. 
Clasificación:
2.0

I feel it was way to expensive! I had to pay for 2 days and I only had it for about 8 hours. I will never rent a uhaul again !

Dannika D. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

Staff was well-informed and seemed eager to help. The process was fast and smooth.

THOMAS B. 
Clasificación:
4.0

El cliente no dejó un comentario.

LAURA N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melvin J. 
Clasificación:
5.0

Ryan was so helpful. He went over and beyond my expectations. He made so helpful, and next time I need to rent a uhaul it will be from here. The service was that great! 10 out of 10 recommend.

David G. 
Clasificación:
5.0

Easiest uhual rental ever! Brianna???, the lady at the front desk was very friendly and professional! Thanks for easing the stress of our move! Beautiful office and impressive fish tank in there as well!!!

Tyler H. 
Clasificación:
5.0

The staff at Southern Shores was very courteous and helpful. The most pleasant and efficient Haul pick-up I've had to date.

RONALD R. 
No se han enviado comentarios para esta ubicación.

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