If hard to ask for a discount for $19.00. Have a free rental up too 20 miles. Incentive.
JOHN D.
Customer Reviews for Southern Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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This location- nothing. I was to rent from Associates Storage. The building was locked and closed when I arrived fir my assigned time. Thankfully directed to Southern Self Storage and well received.
Carmencita B.Nothing. The experience was great.
Elias C.The only reason I gave the location 3 stars is because the parking lot was small and hard to maneuver, especially a full size pickup trying to pickup a 12 foot trailer. Cars were parked everywhere and made it a bit difficult. The staff however was excellent. The office was clean and neat. Would definitely go there again!
Victor C.Overall my experience was quick and easy. My only concern was that the vehicle had an terrible oder. I sprayed lysol in the entire vehicle.
renee B.Nothing. Best experience I've had. Quick and easy check-in and return. James was very professional, courteous and friendly. Will definitely be using them again the end of April.
Tammy T.My experience was great 👍
Melissa R.Continue what you're doing!
CALVIN E.Great customer service by James and crew.
Chad M.The process was easy and the staff was professional. I'd definitely use them again.
BRENT T.Great experience
Diane S.Our clerk was super helpful and pleasant and took his time explaining everything
JOHN C L.I have no complaints with this location or with customer service. I had a poor experience with another location and our reservation was moved here and everything went smoothly. They had the size truck we needed and took care of everything quickly and smoothly.
Diane B.The truck was a bit buddy assuming the last person moved when rained but overall, I got the mive done with ease.
Marion K.Process was easy, rep was very professional and swift
Tikea W.The assistant was courteous, polite and insightful.
MOZART P.Nothing great customer service
asya M.Was scheduled to pick truck up from the Saint Nicholas location. Truck was not there they sent me to another location. This location was closed. And I had to go to another location.
Shara B.Very friendly customer service.
Leonard M.Safe me a lot of time. Thanks!!!
Guillermo V.If you schedule a Van in WALDORF..don't sent text date of, to pickup Van in another location (Ft Washington.
diane N.Very perfessional and curtiouse. I recommend this location. I live about 10 miles away and have other locations to use and I would still drive the 10 miles.
Sherette R.Nothing about our interaction with the U-Haul subcontractor or the U-Haul reservation process worked for our recent (10/1/2022) reservation. I do hope you read this and try to ensure a better exprience for future customers, which is why I am providing this feedback. We wil avoid U-Haul in the future if at all possible. 1. We made a U-Haul online reservation 1 week in advance for a moving VAN and 2 sets of moving pads to be picked up on 10/1/22. We selected the location for pickup as Southern Self Storage (Waldorf, MD). The afternoon before our scheduled reservation, we called the pickup site to verify eveything was ok. We spoke to a staff member who confirmed they had our reservation and everything was all set. 2) Our reservation was set for 10am. We arrived just after 10am. We were then informed by the clerk "Oh, they moved your pick up site and called you." I looked at my phone and verified I had no missed calls, no voicemails, and no emails. I told this to the clerk and asked who called. He said "U-Haul called." I asked what time, and he said 10am. I showed him my phone - clearly no calls - and ask how if made sense that we would receive a call at 10am telling us our reservation changed dramatically if our pick up time was 10am. He had no response and blamed U-Haul corporate. 3). the "new" pick up site was 25 minutes away from the original site. I told the clerk we would not be going to another site at the last minute when our reservation was tor this pick up at his site and I also told him we had a limited window to get our moving done. Their solution was to rent us a 10' ft box truck which had just been returned, was unclean, and did not have a full tank of gas. When I pointed out that the whole point of a "reservation" was to ensure you have what you need when you need it, his only response was "Yeah, U-Haul doesn't guarantee the vehicle or pick up site, only the ability to get a vehicle." THIS MAKES NO SENSE - and it competely contrary to any definition of a reservation. 4). We proceeded with the 10 ft box truck as a fix for the problem. But, when I asked about the 2 sets of moving pads / blankets I had "reserved" I was again met with blank looks and the clerk said "I don't think we have any." He checked and sure enough they did not. So, not only was our reserved vehicle not at the location, but the supplies we needed were also not present and not reserved or ready for us. We had to drive to WalMart to buy a bunch of cheap blankets to use as improvised moving pads - and spend another $40 doing so. 5) This entire experience was beyond frustrating. The subctronactor / pick up site had 0 sense for customer service, did not honor / could not honor any aspect of the reservation and through U-Haul corporate under the bus as if they had no responsibility for the customer experience. If we have other options or more flexibility in our moving needs, we would have walked out and never looked back. Needless to say, our sense of a "reserfvation" does not align with the reality of what we expeirenced. What we experienced was awful customer service, completely flawed reservation policies/system, and zero accountability. Do not rent from Southern Self Storage (Waldorf, MD) and think twice before using U-Haul if you actually believe in reservations as a means to hold the vehicle and pickup location convenient to you.
Christopher M.The associate james had excellent customer service!
Jennifer B.They did not have the dozen of blankets I ordered and only had 5, so I should be refunded my money.
Darrell C.Good experience, no problems at any point.
Douglas O.Great service! Easy pick up and drop off!
Jahselyn J.Have some gas in the truck and give me a receipt instead of telling me you lol email it to me when I ask for one also inspect the truck when I return so we both see there's no damage
Antoine F.outstanding
Bernell B.i was overcharged, even when i replaced the gas the way i saw it. i was still charge 6 gallon. this is unacceptable and fraud.i called the place to complain and was rediected to call 1800 go uhaul
Patrick O.N/C
Timothy W.Your team should review and go over the vehicle with the customers when purchasing and drop off to point out anything that is wrong far as gas, dents, cleanest, esc...
Janet P.I feel like the truck could of been washed out and the cab was wiped down. Lots of people driving these trucks and nobody wipes the interior down before Customer gets in the rental.
TIMOTHY E.Thanks for the great customer service.
ethan C.The location is near my home, James the person I spoke with and whom I picked my trailer up from was polite and professional. James even provided me with great advice on how to use the trailer since it was first time utilizing a trailer hitch. Thank you for your help James. Yes I would also recommend this location to my family and friends.
JOHN B.Very friendly service tech.
Kathryn R.WONDERFUL!!!
Christian H.Staff was very experienced and professional.
Anthony W.The vehicle was easily accessible. The vehicle was in perfect condition. The pickup and drop off location is perfect.
Sam P.Please keep the gas tank full before the next user.
JOSEPH N.Not as clean as I would have liked
Sandoria W.Staff was helpful and accommodating.
Timothy H.Customer Serbice was great.
Douglass P.Nothing this Uhaul rental is outstanding!
Sterling T.Procedure was great
BRIAN B.Everything was great! Thank you!
VIOLA W.Customer service was friendly and informative. Great instructions on the process of rental and return. Worked out well for our needs!
Franklin S.Great service, in and out. No surprises!
MAURICE M.It would help if the worker at the front desk give his attention to the customer interest instead of trying to help more than one person at the same time. It holds up the customer who is to be helped. Overall everything was good
YVETTE S.Overall good experience and rental. Rates are still a little high in comparison. Gracias
Duane P.Every thing when well.
Rudolph B.Excellent customer service
Francine J.James was great. Thank you !
CHADE H.