Customer service at this particular location was practically nil. The only thing that rectified the situation was calling u-haul.com and speaking to customer service there. They were professionals and helped to resolve the Extra charges that were incurred.Joie A.
Southern Comfort Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I got charged $20.00 for after hours return. I took the vehicle out at 745 am and returned it by noon ??? I want my money returned just because the manager wasn't there why should I be penalized ???david P.
I was charged twice for rental. I left 2 messages but have yet to get a call back.Debbie A.
Location is perfect! Website return was awful due to slow website (my cell connection was fine for other sites) and trying to charge me double. Again, very pleased with the location itselfDANIEL R.
El cliente no dejó un comentario.Melanie A.
El cliente no dejó un comentario.Jovoica S.
The level of professionalism was not there and the cleanliness was not there. The person was a decent human being, but I did not leave feeling comfortable. The equipment worked out fine though.Amy J S.
The only reason I wouldn't give this location an Excellent rating is because it's hard to find. There isn't a sign that says the name of the location. Otherwise, the uHaul app makes it easy to pick up and drop off a vehicle.Fabiana S.
Not much. I will use this location in the futureTERESA M.
windshield & Exterior were dirty. It was on the other side of town from where I rented it. Had to trust google maps to find it hidden behind the parking lot of another business.JAMES B.
Everything was awesome thank you!Tara W.
Left Rear Tire was low on air - 31 psi - had to add air to stop the TPMS Warning Lights.ROBERT G.
El cliente no dejó un comentario.Jesse S.
The representative took good care of me with this rental. I know where to go the next time I need to rent a pickup truck! Thank U Haulkevin T.
Only issues I had is with the Android App first saying I wasn't at the correct location but I was standing next to the Office a few times before connecting and then dropped me back to the beginning a few times, took at least 20 minutes to get the Lock Box Code. Also the truck with low miles on it had a "Ticking Noise" (Old school - Lifter Sticking) on a "Cold Start" till it ran for a few minutes then it was okay. ThanksROBERT G.
El cliente no dejó un comentario.irene P.
Not much! Great experience.Deborah S.
El cliente no dejó un comentario.Charles P.
El cliente no dejó un comentario.Gerard G.
El cliente no dejó un comentario.Jesse S.
The process was horrible. It took 40 minutes to get the truck because we had to do everything online after we had already made a reservation the day before to pick up a truck from our reserved location. I had to call the customer service lady 4 different times and she was barely helpful. There were issues with the website, it wouldn't allow me to check in to begin the long process they make you do. They took a long while to verify our information. It was cuttting into our moving time. It was very inconvenient and we had a limited amount of time to move. I have used UHaul once before and it wasn't as bad as this experience we had. This experience was the worst customer experience I've ever had at a business. There was just not enough help. It would have been much easier for us if UHaul kept more than one of the same truck at each location. UHaul had to send us to a different location where it was a self serve, because the people who used the truck before us, cracked the whindshield. UHaul didn't even tell us the new location was a self serve. I was expecting to meet a person at the location and have them give us the key. But there was not even 1 person there to help. After we finally got the truck, the prompt on the website said to return the truck in 3 hours when really I reserved the truck for 6 hours. I assumed the website did not save my information after the customer service girl changed our reservation. So that was a long and extraÂ phone call I had to take out of my time to fix an issue because I did not want to be charged extra for bringing in the truck late. And I was on hold for a long while waiting. After all of this inconvenience, I was not offered any compensation from the company or customer service lady and I was still charged $72.77 for basically doing it ourselves since we were sent to a Self Serve location. I wish we had some type of compensation. They could have even let us use a different truck from their selection at that location I originally reserved from and the experience would have been better than the one we had. I will not be using UHaul again. I would not recommend using UHaul, especially that location.Jose D.
El cliente no dejó un comentario.Sandra S.
El cliente no dejó un comentario.Jose G.
El cliente no dejó un comentario.Daniel H.
El cliente no dejó un comentario.Thomas V.
Quick and courteous, as always.Ken S.
The man was very helpful and nice.Jessie B.
Greatest experience I have ever had with you all. The customer service was impeccable. And the truck was very clean if I ever need a you haul again, this is where I will go and I will definitely recommend family and friends. PerfectRyan L.
El cliente no dejó un comentario.Robert S.
Elmo is a very good guy, I would and do recommend this U Haul location to anyone I know moving !BRIAN H.
A discount for military and veterans would be appreciated.Herbert P.
El cliente no dejó un comentario.Gilberto M.
Develop a more professional look as office space.ed G.
El cliente no dejó un comentario.Jesse S.
El cliente no dejó un comentario.Victor A.
El cliente no dejó un comentario.Jeffrey G.
El cliente no dejó un comentario.Elden Y.
El cliente no dejó un comentario.Elissa P.
El cliente no dejó un comentario.kerry F.
The gentleman that assisted me was very helpful and friendly. I will definitely recommend this location for Uhaul rentals.Tamicka L.
Elmo was awesome. Very laid back, easy going, and I did not feel intimidated or made to feel stupid like I have before at some UHaul rental places. Like I've never driven a UHaul before or something. But Elmo was great. FIve thousand stars.Brandon H.
El cliente no dejó un comentario.richard H.
Door locked. When I called the number I was told I had to do everything online. Had to call back because the key box wouldn't open and none of the supplies were in the truck. He threw the furniture pads at my feet. Very rude. Did not provide me with any paperwork. I was treated like an inconvenience instead of a customer. This was not my first choice of pick up. Would never go there again!Katherine P.
El cliente no dejó un comentario.Susan M.
The manager of the place was very knowledgeable and very friendly I will always rent from this location if at all possible.Sommer H.
El cliente no dejó un comentario.Kimberly A.
El cliente no dejó un comentario.Shane W.
The worker was very niceeveie M.
The Gentlemen that handled the Rental was very nice and efficient.GeoGraphics S.
Elmo was outstanding! From the moment we inquired about a truck, he was responsive and helpful. We stopped in the office a couple of times for measurements so we could plan our load for a military move. He was so helpful and made our experience extremely pleasant and predictable. Penske offers a military discount and Elmo worked with his supervisor to match their price for the same size truck. THANKS Elmo!matthew F.
Excellent customer service here provided by Elmo. Would only go to this location from now on!mavis D.
El cliente no dejó un comentario.jonathan R.
Have more selection at this location.Hector S.
Friendly and helpfulRonald K.
El cliente no dejó un comentario.Susan T.
Every thing went real smoothRonald K.
El cliente no dejó un comentario.William S.
This small location with limited inventory provided great service.Andrew E.
Your on site rental manager was very accommodating & explained how to operate the car hauling trailer. He emphasized the importance of how to properly secure the trailered vehicle. Very good manager.Mike W.
The attendant was more than helpful. He did everything he could to help us make our trip comfortable.Laura W.
El cliente no dejó un comentario.Luis G.
The site manager (Elmo) was professional. When I drove the 10' truck to my apartment the vehicle performed well. After being parked for 4 hours while we packed my stuff, I get in the truck to drive it to where I had parked at the U-Haul site and I noticed a warning message that the engine did not have full power. I drove the truck and it barely got me to U-Haul. I told Elmo about it and he was happy to swap out the first truck for a 2nd truck. I will only rent a U-Haul from Elmo's site if I find myself needing to move something.Brian C B.
El cliente no dejó un comentario.Sharyn G.
El cliente no dejó un comentario.mathew W.
El cliente no dejó un comentario.JOHN G.
El cliente no dejó un comentario.Eva M.
Great jobBrian B.
El cliente no dejó un comentario.Hugh Q.
El cliente no dejó un comentario.Lawrence M.
El cliente no dejó un comentario.William D.
After they chek the truck and all good and clean They charge me 25$ cleaningJoseph G.
El cliente no dejó un comentario.John O.
El cliente no dejó un comentario.Doug S.
4/2/18 Elmo could not have done a better job of helping us and getting us oriented to the equipment and getting us safely on the road. He even gave us an allen wrench to adjust the mirror as they changed each time we open and closed the doors ( a pain - but thanks to Elmo we stayed safe!). I was originally distressed because our reservation was for a facility only 3 miles form our condo in Clearwater Beach, FL. and at the last minutes received an email they had changed our location. This was a MAJOR inconvenience given time and traffic limitations. Thankfully Elmo was a joy to deal with and this helped overcome the inconvenience.Maysel W.
El cliente no dejó un comentario.corina C.
El cliente no dejó un comentario.Shawn H.
Great experience, everyone was very knowledgeableTom S.
El cliente no dejó un comentario.DAVID C.
Super friendly , hard working guy runs this place. Is a pleasure renting from him.KENNETH K.
Super nice guy that ran office !! I'll be back.KENNETH K.
El cliente no dejó un comentario.Roger B.
El cliente no dejó un comentario.michele G.
El cliente no dejó un comentario.Matthew N.
Fix the ratcheting strap so they work properly. Not an issue of that location.MICHAEL M.
The owner is sweet and very nice and humble. I would go back to South storage in future.Nilesh G.
Outstanding service!!!TIM B.
The box of the truck wasn't very clean. Would of liked an actual pre-trip inspection to be completed. Just walked around with a sharpie and documented damages prior to me taking truck. The man was very nice and truck ran great. Very thankful uhaul has invested so much in these nice newer trucks.Clint H.
Personnel was borderline confrontational :-( Would not recommend this facility.Cyndi S.
El cliente no dejó un comentario.Kris W.
Great assistance from Elmo. Definitely will rent again from this location.Kim T.