Customer Reviews for Southend Used Cars Inc
(U-Haul Neighborhood Dealer)

316 reviews

946 S Frederick Ave   Oelwein, IA 50662

(319) 283-4414

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/2/2021 - 1/1/2022: Closed

Services at this Location:

Contact Us

(319) 283-4414

946 S Frederick Ave
Oelwein, IA 50662

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/2/2021 - 1/1/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I didn't, nor did the associate, go through great detail on a pre-inspection involving everything on the trailer. It was never really pointed out and I probably should have taken care of it myself. When I arrived at my location for loading my items, I noticed a tire on the passenger side was extremely low. When checked, it was only at 7 psi. I had to make a stop on the way home to pressurize the tire. Luckily I didn't have any problems. Its seems to me that these items should be checked by an associate prior to them leaving the dispatched area.

Scott H. 
Rating:
5.0

Great to deal with.

Randy W. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
4.0

Had to travel 30 miles to pick up ..

Marcus H. 
Rating:
2.0

Customer did not leave a comment.

Mahdi A. 
Rating:
5.0

Customer did not leave a comment.

LEW W. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

michael K. 
Rating:
5.0

Nothing I can think of...... customer service was the best I have ever experienced!!!!

Terry J. 
Rating:
5.0

Customer did not leave a comment.

Kit D. 
Rating:
5.0

Very helpful owner. Could not have been better.

David V. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

The U-Haul guy even swept the trailer out before I took it. Pleasant to talk to

Teresa B. 
Rating:
5.0

Customer did not leave a comment.

Meashelle O. 
Rating:
5.0

Customer did not leave a comment.

LOLA K. 
Rating:
5.0

Customer did not leave a comment.

joe M. 
Rating:
1.0

He added another day for some reason after I told him it was not needed and I was charged extra for it when he told me that there would be no charge.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Kendra R. 
Rating:
5.0

Customer did not leave a comment.

Jeff R. 
Rating:
5.0

Customer did not leave a comment.

RICK C. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

GLORIA DENISE S. 
Rating:
5.0

Customer did not leave a comment.

kathleen S. 
Rating:
5.0

Customer did not leave a comment.

Tracey F. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Derek S. 
Rating:
5.0

Customer did not leave a comment.

Leon B. 
Rating:
5.0

Customer did not leave a comment.

Penny C. 
Rating:
3.0

Be able to have more options for picking up equipment. Drove 40 minutes to get a truck, where I am 15 minutes from a large city.

Dennis M. 
Rating:
5.0

Customer service at Des Moines failed to update our reservation drop off and we received several calls and emails questioning when and where we'd be returning the truck. We returned the truck the same evening and handed keys to the owner

John N. 
Rating:
5.0

Customer did not leave a comment.

Travis M. 
Rating:
4.0

Customer did not leave a comment.

Randall M. 
Rating:
2.0

Arrange to have the appropriate pickup location. I had the change multiple times and days to get the equipment needed and still had to delay our move by two full days and drive more than an hour away to pickup

Mark S. 
Rating:
5.0

The process was very easy and the owners of the business could not have been more accomodations, kind and attentive. I would recommend anyone to rent from here.

Alexis B. 
Rating:
5.0

Customer did not leave a comment.

LES S. 
Rating:
3.0

Customer did not leave a comment.

Stephanie T. 
Rating:
5.0

Customer did not leave a comment.

Marilyn N. 
Rating:
5.0

The customer service was excellent. He explained everything very clearly. Was fast in getting me checked in and out. Was very friendly and professional.

Joshua K. 
Rating:
5.0

Customer did not leave a comment.

Nancy P. 
Rating:
3.0

When a vehicle is ordered online or via telephone from a specific location, I feel that vehicle needs to be at that location for pickup. Not the customer driving all over kingdom come to retrieve a vehicle from another location. This is the poorest form of customer service. Not only did this occur for pickup of the vehicle I reserved, it occurred for drop off as well.

Jill J. 
Rating:
4.0

Customer did not leave a comment.

Tyler H. 
Rating:
5.0

Customer did not leave a comment.

Marilyn N. 
Rating:
5.0

Found this location was operated by an excellent individual. Great customer service and would definitely recommend to anyone needing trailers or trucks for rent.

douglas W. 
Rating:
4.0

I am tired of getting constant emails from uhaul and No RECEIPTS that I can print or save - your email software sucks. I guess the only proof I have that I rented the truck and trailer will be my personal credit card receipt. Hire some competent IT professionals. This sucks.

Phyllis P. 
Rating:
5.0

very professional and was willing to answer questions and made sure everything was working and safe to use.

Curt D. 
Rating:
5.0

It was convenient: a couple of buildings away from the place I was helping to move from. Very convenient.

Larry M. 
Rating:
4.0

Customer did not leave a comment.

Shawn D. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Dave H. 
Rating:
5.0

Customer did not leave a comment.

Darin T. 
Rating:
5.0

Competent representative trying to recover from scheduling mistakes, not his cause.

Donald J. 
Rating:
5.0

Did a drop off after hours

JO ANNE N. 
Rating:
5.0

this person was very mindful of my needs and assured me I would have everything I needed , also this was a great rig, Love the new fords I moved from iowa to florida and so going thru the tennesse mountains was awesome the shifting down to hold you back with out riding the brakes . very smooth trip no problem thank you . this is my sixth move third time to florida I truly appreciate your company and how easy you make it for people to move.

Ricky C. 
Rating:
5.0

Very helpful made sure it was safe and offered any help if I need it.

marc M. 
Rating:
5.0

Customer did not leave a comment.

rick W. 
Rating:
5.0

Customer did not leave a comment.

Jo Anne N. 
Rating:
1.0

Home Town Auto - Cedar Rapids, IA James S. owner, operator - this location should be removed from U-Hauls Representation.

Michael D. 
Rating:
5.0

They are always very accommodating

Jo Anne N. 
Rating:
5.0

He tried to resolve the problem on behalf of U-Haul but couldn't. So please reimbursement me my 19$ or lose a customer forever

Nick C. 
Rating:
5.0

Very nice man helped us at pick-up location

Daniel R. 
Rating:
3.0

Customer did not leave a comment.

alissa L. 
Rating:
5.0

Customer did not leave a comment.

TERRY M. 
Rating:
3.0

system issues caused a 2 hours delay in my rental. then I was charged twice for the initial rental fee. not happy.

Jeff R. 
Rating:
4.0

Customer did not leave a comment.

andy S. 
Rating:
4.0

Customer did not leave a comment.

Ray S. 
Rating:
5.0

Customer did not leave a comment.

Kyle H. 
Rating:
5.0

Customer did not leave a comment.

Steve A. 
Rating:
5.0

Customer did not leave a comment.

Steve A. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
4.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Customer did not leave a comment.

Dawn B. 
Rating:
4.0

Customer did not leave a comment.

Evander F. 
Rating:
5.0

Customer did not leave a comment.

craig M. 
Rating:
5.0

Very nice man helped me and set me up. Great location and easy to find.

Tricia W. 
Rating:
5.0

Customer did not leave a comment.

matt B. 
Rating:
5.0

helpful and friendly

jay H. 
Rating:
5.0

Customer did not leave a comment.

RICK C. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

great as is !!!!!

leroy L. 
Rating:
5.0

Customer did not leave a comment.

kevin K. 
Rating:
5.0

Customer did not leave a comment.

kevin K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Nothing,everything went well, couldnt ask for better service.

kevin K. 
Rating:
5.0

Steering alignment needs adjusted on this unit. Excellent service overall.

Bill H. 
Rating:
5.0

Quick and easy, hooked up the trailer. I had forgot to reserve the trailer when I called Wednesday, went in Saturday morning and and they had what I needed and was only 10 minutes from when i walked in the door and was on the road, trailer in tow. Very friendly people as well.

John H. 
Rating:
5.0

The trailer was very easy to get to and drop off and the owner of the store was very very nice

Jay R. 
Rating:
5.0

Customer did not leave a comment.

Fritz Y. 
Rating:
3.0

Send them elsewhere.

Matthew C. 
Rating:
2.0

This lot/building appears it could be a closed business. The lot is uneven, unkempt.

Casee R. 
Rating:
4.0

Customer did not leave a comment.

daniel L. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Nothing to improve, but I like say the gentleman at Southside were nothing but awesome. Please let them know that, its hard to find people like that to work with anymore.

Doug J. 
Rating:
5.0

Customer did not leave a comment.

Erin D. 
Rating:
3.0

We used the drop off location just to leave the cargo trailer there on Saturday. No one was there. Just dropped it off.

Lyle B. 
Rating:
3.0

Customer did not leave a comment.

teresa P. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth J. 
Rating:
5.0

Keep doing what your doing, I'll defintly be back to this location for any more uhaul needs

Dylan M. 
Rating:
3.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Customer did not leave a comment.

Horace S. 
Rating:
5.0

Very friendly and helpful staff at the Oelwein Uhaul place. No issues at all.

Dale K. 
No reviews have been submitted for this location.

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