Check in a little slow
Kevin F
Customer Reviews for Southend LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The worker was very nice, helped me attach to hitch and put the safety chains on and hooked up the lights.
Crystal HThis was the first time I rented where the gas tank was not full. Not a huge deal but a little inconvenient when you have a specific time schedule to meet and you have to make a pit stop on the way there rather then on the way back as I had planned in the schedule based off of several prior experiences where the tank was already full. Other than that, a pleasant experience. The owner of this facility is always friendly and helpful.
beth bPick up location was 40 miles away and not convenient.
Steven SNothing to be improved, had a great experience.
mariano pEverything great
Mark ZI’ve utilized this rental location several times. The salesman is always very friendly and pleasant to work with. The only problem I’ve run into is, I usually need to rent on a whim with little notice and the equipment I would like to rent is not always available. It’s already rented out. Sometimes I settle for what equipment is available but other times I need to rent elsewhere at a less convenient location for me.
beth bI have used Uhaul many times over the past several years and continue to be very happy with it! My only change would be for Uhaul to offer free mileage and a higher fee for high mileage trips!
Michael OLarry was extremely helpful as the app was not
Paul VUnmanned location. Mark where want drop off equipment spotted.
RODGER SJerry was very hospitable. He went through the in rules in great detail. Thank you.
penny cI was told I couldn’t have the truck I requested (20 feet) and was instead assigned a 10’. When I arrived and returned to the location,, a 20 foot truck was in the lot. Because of this, not only did I pay for a truck that didn’t hold everything, but I have to take another 4 hour round trip to get the rest of the items that wouldn’t fit in the small truck. Definitely got stiffed by Uhaul on this one.
Travis BEverything was great!
dale lNothing at all needs to change. Larry Is doing a great job. Very polite and good with customers.
Andrew WTo check all tire straps before lending the car trailer to customers.
Diem BThe owner was very nice and very helpful and our piano made it home thankyou U-Haul.
lisa mExcellent customer service.
Mitchell GWas a great guy to work with and was very helpful and made the rental a great experience
mathew sI tongue jack for the trailer would be good
Phil TExplained everything about tie downs. Quick and easy pickup and drop off. Excellent and highly recommended.
chris bEverything was fine
lonnie eIssues: We had to travel over 30 miles to pick up a truck. The pick up time we were given was 2 hours later than we requested. We had two unopened bags of packing blankets. We could not get a refund for those. The good: Jerry in Olwein was absolutely great and so helpful.
Richard FKind owner; willing to help and concerned for my well being. Understood the issue getting uhaul in my city and willing to make the extra effort for customer satisfaction.
Jonathan YThe gentleman was very nice, informative and helpful.
Betty WFriendly guy to pick up from. Came out and met me early on the weekend and was helpful with getting things hooked up. Was upset at Uhaul as a company that I had to go 2 hours away to pick up the truck.
Sandra MThe owner was amazing and super nice!
Nascha MJerry was easy to work with and very friendly! I highly recommend to anybody in the surrounding area to use his services! 5**
Fiona Mactualy have someone there to ck trucks in during open hours
Joshua BMr. Jerry was great and very helpful to me and my family thank you
Carla CUhaul app for turning in rental is difficult to use.
Robert WThe owner here is very nice. The vehicle was clean and worked great. I would rent here again.
Corey S