Comentarios de los clientes para Southend Auto Exchange

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Southend Auto Exchange

Clasificación general:

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Timothy B.
Clasificación:

Returned a day early on a Sunday. Location closed. Online turn in was easy. Location was very easy to navigate on property with plenty of room to park trailer

DANIEL R.
Clasificación:

El cliente no dejó un comentario.

JAMES H.
Clasificación:

El cliente no dejó un comentario.

CLOVER S.
Clasificación:

Every thing great

Al J.
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El cliente no dejó un comentario.

Donald M.
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El cliente no dejó un comentario.

Victor C.
Clasificación:

This was my first experience with U-Haul and I was moving across the country...with my two cats. It could not have been a better experience. The truck was well-maintained and had the power necessary to get past slower vehicles and up hills. The pick-up and drop-off processes were easy. The guys I picked up from gave me a great tip on where to find affordable straps to secure the motorcycle I was towing, and the drop-off team member came out to meet me and start the return process while I was getting the bike off the trailer. He didn't wait. He came out and started the process and it got me out of there quickly. I'm not looking to move across the country again, but I will definitely go back to U-Haul if I ever need a truck again.

DAVID O.
Clasificación:

El cliente no dejó un comentario.

Steven G.
Clasificación:

1. Truck we reserved was not available so got larger truck which was not my preference 2. Received call day before pickup changing truck and pick up location 3. Reserved appliance dolly was not available which made move extremely difficult

Robert Z.
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El cliente no dejó un comentario.

CARRIE L.
Clasificación:

El cliente no dejó un comentario.

Leandris W.
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El cliente no dejó un comentario.

Maksym M.
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El cliente no dejó un comentario.

zoe S.
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El cliente no dejó un comentario.

KATLYN D.
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El cliente no dejó un comentario.

Rick C.
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El cliente no dejó un comentario.

Debra H.
Clasificación:

El cliente no dejó un comentario.

CHELSAE L.
Clasificación:

I would not recommend using Uhaul to any potential customers. I was charged for returning my truck let even though I turned it in early. I was charged for additional mileage because a Uhaul staff entered the wrong mileage in the system. When I called customer service, the first man laughed at me, the second lady had a attitude and threatened to hang up on me, and the manager was RUDE and had a attitude as if I was bothering him.

Craig H.
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El cliente no dejó un comentario.

Phillip L.
Clasificación:

you charged me twice?! so i paid for 2 rental vans and only used one

James S.
Clasificación:

It would have been helpful to have been explained the procedure to pick up truck beforehand. When I arrived, the shop was closed but with help of the (800) contact I was able procure truck.

Jonathan B.
Clasificación:

Mobile app was absolutely terrible. Took way to long, asked me for a lease or passport. Wouldn't upload my pictures. I finally said screw it and went inside. Absolutely terrible rental experience due to this. Also, truck was dirty. Bugs all over window, someone's mask left inside, candy, chips inside. Pickup location had no outside garbage can. I will just rent from Penske again from now on.

Christopher J.
Clasificación:

El cliente no dejó un comentario.

Fredrick S.
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El cliente no dejó un comentario.

Alicia B.
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We didn't meet anyone at this location, and left the truck in the parking lot. It seemed fine.

David S.
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El cliente no dejó un comentario.

Thomas K.
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El cliente no dejó un comentario.

Zachary S.
Clasificación:

Good location. Very close to my apartment.

John W.
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El cliente no dejó un comentario.

Thomas K.
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Have a better supply of this size trailer more available in Charlotte so one is not going all over town for something they reserved at one spot not where you end up going to pick up which is out of your away

BROWN A.
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I had lost the pin to my hitch, The store only had the entire hitch kit, so had to run to auto parts store to buy a new pin. It was close and not a big deal, but might be good to have a few on hand.

John L.
Clasificación:

Employee or owner called me an asshole

Samuel W.
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El cliente no dejó un comentario.

Elizabeth G.
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El cliente no dejó un comentario.

Elizabeth L.
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These people are very efficient and friendly!

Tim M.
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Very knowledgable and helpful staff, simple and quick.

Thomas P.
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El cliente no dejó un comentario.

Margaret G.
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El cliente no dejó un comentario.

Kiana S.
Clasificación:

The location itself was fine, but we had to drive all over town to multiple different U-Haul locations due to lack of communication between the locations and with us. You have incorrect addresses online, and it's almost impossible to call the locations and get someone to talk to.

Nixon B.
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El cliente no dejó un comentario.

Jeff M.
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Location was closed. I just dropped the truck off and completed the online checklist.

Margaret S.
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El cliente no dejó un comentario.

Bryan O.
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El cliente no dejó un comentario.

Charles L.
Clasificación:

I can't assess this location fairly because I used it for an after-hours drop-off of truck and trailer. It was convenient to where I live. However, I had outstanding customer service from the U-Haul phone representative when I had a problem online trying to complete the return. She was very responsive and happy to help. The issue was resolved quickly.

Michael K.
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El cliente no dejó un comentario.

Simon S.
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El cliente no dejó un comentario.

David B.
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Everything was perfect! Paul and his dad run a great business

Jacob S.
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El cliente no dejó un comentario.

David A.
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Made several calls to get drop off info. Machine said leave message will call back. No one has ever called back. No drop off instructions posted. Did not feel comfortable leaving in open lot unlocked. Had a key drop but trailers don't have keys. Anyone could have taken it and I would be responsible. Poor system.

Shelton M.
Clasificación:

Very friendly

Christopher W.
Clasificación:

We would like some kind of refund. There was a man sleeping in the UHaul when we went to pick it up. The interior smelled of cigarettes. The man was kind and exited promptly, but this is a security risk.

Scott H.
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El cliente no dejó un comentario.

Wesley F.
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El cliente no dejó un comentario.

Richard M.
Clasificación:

El cliente no dejó un comentario.

Sean A.
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El cliente no dejó un comentario.

Adrian P.
Clasificación:

El cliente no dejó un comentario.

Whitney G.
Clasificación:

El cliente no dejó un comentario.

Joseph B.
Clasificación:

Have the right keys the first time... or second time... Clean the vehicle inside and out before renting it to me. Make it more clear on the 24 hour return that you have to be real close to the return facility (meaning.. how many feet of the office or Truck???? Basically more clarity on the return processes...

Oliver M.
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The guy that runs that pace, I believe Paul, is his name, Is the height of a gentleman. understanding, accommodating, professional...the whole package. You couldn't put a better face on your brand.

Shawntel H.
Clasificación:

El cliente no dejó un comentario.

Ryan D.
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El cliente no dejó un comentario.

Vickie M.
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El cliente no dejó un comentario.

Jacqueline P.
Clasificación:

El cliente no dejó un comentario.

David S.
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El cliente no dejó un comentario.

Phillip G.
Clasificación:

El cliente no dejó un comentario.

Michael T.
Clasificación:

El cliente no dejó un comentario.

Christine C.
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El cliente no dejó un comentario.

Joseph B.
Clasificación:

El cliente no dejó un comentario.

patricia j A.
Clasificación:

El cliente no dejó un comentario.

Cathy P.
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El cliente no dejó un comentario.

Dominique O.
Clasificación:

El cliente no dejó un comentario.

RAVINDRA M.
Clasificación:

Customer service representative must be well informed and trained in using the computer system.

TERRIE L.
Clasificación:

Never any problems at this location. Always very accommodating and courteous.

James J.
Clasificación:

Truck has no oil at all. Was not fit for a cross country drive. Out of alignment and shook over 50 mph. This truck should not have been rented. Have been a loyal Uhaul customer for last 15 years. Probably use Budget next time

Shanice W.
Clasificación:

I have always had a great service from any of the many stores that you all have as my different choices thank you so much.

TERRIE L.
Clasificación:

El cliente no dejó un comentario.

Patrick S.
Clasificación:

El cliente no dejó un comentario.

chuck C.
Clasificación:

El cliente no dejó un comentario.

Kimberly D.
Clasificación:

El cliente no dejó un comentario.

tj G.
Clasificación:

El cliente no dejó un comentario.

William M.
Clasificación:

Customer service was #1. The Best

Robert M.
Clasificación:

Windshield had not been cleaned and the wipers wouldn't clean it. Everything else was good to go.

david B.
Clasificación:

El cliente no dejó un comentario.

Mark G.
Clasificación:

I had to drive by 2 other uhaul stations to drop off the truck in Charlotte NC. Show the options on line and let the customer choose from all the locations. Also the truck had a very annoying whine around the windshield when driven at highway speeds

Ann Marie O.
Clasificación:

Everything was very easy and the gentleman I worked with was great and friendly.

Stephan C.
Clasificación:

El cliente no dejó un comentario.

Alex A.
Clasificación:

Do not need any improvements.

Kevin K.
Clasificación:

Location is hard to get to with bigger trucks. Especially when towing a car carrier. Would be better for small trucks and vans

Peter S.
Clasificación:

Quick friendly service . I rented a van which was in excellent condition .

brent A.
Clasificación:

El cliente no dejó un comentario.

emily R.
Clasificación:

El cliente no dejó un comentario.

wayne J.
Clasificación:

El cliente no dejó un comentario.

Alan G.
Clasificación:

Great service. Will definitely use again

john K.
Clasificación:

I was told when I picked up the trailer that I could keep it fo up to Five days if I returned it to Charlotte I turned it in in four days and was charged an additional $178 I was then told to go back to the South Blvd location and take up the problem with them I should of only been charged $60.

rory R.
Clasificación:

El cliente no dejó un comentario.

John S.
Clasificación:

El cliente no dejó un comentario.

Pamela P.
Clasificación:

El cliente no dejó un comentario.

Michael R.
Clasificación:

El cliente no dejó un comentario.

Don S.
Clasificación:

El cliente no dejó un comentario.

Steven H.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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