Comentarios del cliente para Southeast Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Southeast Storage

Grado total:

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Kristie R. en

Grado:

Was told by pick up location that the drop off location didn't close until 5pm, but when I got there before 5pm the sign said they'd closed at 2pm. Then had trouble checking in through app cause I couldn't get a signal on my phone. Luckily I was able to use my daughter's friends phone.

Jamie M. en

Grado:

Professional service with a smile!

Rahim B. en

Grado:

El cliente no dejó un comentario.

Dennis H. en

Grado:

Nothing. It was perfect.

rebecca M. en

Grado:

El cliente no dejó un comentario.

Jenna B. en

Grado:

This was the third location trying to get the truck I had reserved. The first location did not have what I had reserved so they sent me to a second location which was an unprofessional environment and the guy "watching over" the office had no idea what he was doing. I was sent to a 3rd location which finally had the truck the first location should have had. This was the worst experience with Uhaul.

Greg A. en

Grado:

El cliente no dejó un comentario.

Gary C. en

Grado:

El cliente no dejó un comentario.

MARK K. en

Grado:

The pick up location was good. I do not recommend U Haul because of problems with the reservation and problems on the road.

Danielle R. en

Grado:

Customers service was great and love that they also had a storage. My experience there was beyond excellent.

Clarence B. en

Grado:

Clean the vehicle before leasing it out

kari S. en

Grado:

El cliente no dejó un comentario.

Jamie K. en

Grado:

El cliente no dejó un comentario.

Antoniozoomer G. en

Grado:

El cliente no dejó un comentario.

Mark R. en

Grado:

Great experience. Always friendly and helpful staff.

David T. en

Grado:

I was originally slated to pick up my reservation at Southeast storage but was then switched to Campbell Lane in Bowling Green, Ky. When I arrived at the B.G. location I was told my reservation had been moved to Scottsville, Ky. 17 miles away. I then called Southeast storage and they said their equipment was already rented, after some haggling and promising to cut an hour off of my move time they reluctantly rented me the truck. DO NOT be fooled, this is NOT an acceptable resolution to a problem I did not create it is merely a minimal solution meeting parameters that are within the margin. I have heard horror stories from others who have rented from U-haul and their resolutions were not acceptable and I can see now that I can be counted among infamies favored few especially having to deal with what appears to be a broken system full of mis-communications and rife with mismanagement. You have got to get on the ball U-haul.

James B. en

Grado:

This location was fine, but not at all what I was promised by customer support. The employees at this location were helpful and went beyond expectations to help me, but I should have never been referred to them in the first place.

Logan J. en

Grado:

The truck was returned one day early but I was not credited for it. I called the office and they said they would reimburse me however that never happened...

Anthony C. en

Grado:

El cliente no dejó un comentario.

Gregory H. en

Grado:

Was excellent

Mark R. en

Grado:

Nice/polite lady handling check in/out.

Traci A. en

Grado:

It was after hours when I dropped it off.

Jennifer P. en

Grado:

Truck broke down while we were at a gas station to fuel before returning. Waited 2 hours for service and it w as the gear shift that locked up. I have to call road side service 4 times because the time frame they kept giving us was inaccurate. Worst service I have ever received. Would never recommend or use U haul ever again.

Alija A. en

Grado:

El cliente no dejó un comentario.

Mark R. en

Grado:

Staff was very helpful. Truck was available when needed.

Ronald R. en

Grado:

El cliente no dejó un comentario.

Larry B. en

Grado:

El cliente no dejó un comentario.

Johnathan M. en

Grado:

The woman at the front desk was very nice and helpful!

tim V. en

Grado:

El cliente no dejó un comentario.

pamela J. en

Grado:

El cliente no dejó un comentario.

SAMSON N. en

Grado:

El cliente no dejó un comentario.

Jamie M. en

Grado:

The cargo van was PERFECT for moving a dining room table set and a few small pieces of furniture. The ladies at this location were very helpful and provided insight to help with the move. Highly recommend!

Sheila R. en

Grado:

The young woman who helped me was knowledgeable, helpful, courteous and friendly. ,

Chester Lee J. en

Grado:

Thank you for the great service

Jacob E. en

Grado:

This was my second time renting a truck from this location, the staff and equipment have been great both times.

Wayne W. en

Grado:

El cliente no dejó un comentario.

Christine H. en

Grado:

These employees were awesome to work with and I would recommend them to everyone!

Jennifer J. en

Grado:

El cliente no dejó un comentario.

travis A. en

Grado:

The ladies working the counter were very, very helpful and knowledgeable of my reservation and offered extras I may need (insurance, blankets, etc.). They were top notch!

chris N. en

Grado:

the lady that was there on a sunday was a great logistics help.!!

JAMIE G. en

Grado:

No bathroom for customers. No air tank. no help

Donald L. en

Grado:

Clean safe area easy drop point

Donald A. en

Grado:

Very friendly and professional staff.

Jamie M. en

Grado:

Excellent Customer Service! Quick and easy rental and return.

Jamie M. en

Grado:

Wonderful experience. The ladies at this location are always kind and ready to help.

Brent T. en

Grado:

My experience was very good. Graham was a huge help in solving an issue. When i showed up for pick up she was very nice and helpful. I’m not from their area but if I was i would certainly be back!!!

Miltina T. en

Grado:

El cliente no dejó un comentario.

HENRY D. en

Grado:

El cliente no dejó un comentario.

Mark D. en

Grado:

El cliente no dejó un comentario.

Jacob E. en

Grado:

The truck I rented was in decent shape, it had a few dings in it but overall was very solid and mechanically in great condition. Tires were nearly new looking and were high quality tires, Michelin ltx I believe. Staff was very friendly and helpful. My experience was better than expected and went very smoothly which is a plus when moving as it helps reduce stress.

paula P. en

Grado:

El cliente no dejó un comentario.

Andrew S. en

Grado:

El cliente no dejó un comentario.

Jerome F. en

Grado:

El cliente no dejó un comentario.

Linsey S. en

Grado:

This was the best experience. The staff was very friendly. I will use them again for all my moving and storage needs

Fred E. en

Grado:

Everything went smooth, pleasure doing business with you.

Laura W. en

Grado:

Both ladies were an absolute delight! They were helpful, knowledgeable as well as personable and genuinely interested in insuring that all our questions were answered. Great employees!

DEANE L. en

Grado:

El cliente no dejó un comentario.

APRIL W. en

Grado:

Everyone was so nice and friendly. Thank you for changing my pick up time.

Frederick K. en

Grado:

Dash board was dusty and window handle was broken on drivers side. Front desk folks were great!

Greg R. en

Grado:

Graham rocked and made it a great experience!!!

anthony G. en

Grado:

El cliente no dejó un comentario.

raymond M. en

Grado:

El cliente no dejó un comentario.

Michael M. en

Grado:

Outstanding customer service.

steven T. en

Grado:

The woman that helped me was really nice and very helpful.

tina A. en

Grado:

El cliente no dejó un comentario.

CHERYL S. en

Grado:

The ladies who were working that Saturday were super nice! Thanks so much!

Brian G. en

Grado:

This location is so much better than the Campbell Lane Location. Staff was friendly and helpful and actually seemed to care.

LIBBY T. en

Grado:

I have used this Uhaul location several times and always received GREAT SERVICE, whether I went in or reserved over the phone. The employees are AWESOME! Thanks for all you do.

Anthony K. en

Grado:

Great building, good access, easily identifiable, helpful and quick staff.

Tony D. en

Grado:

The people there are super not rude but very polite, the location is the issue I think it was a poor choice and not very thought out with the amount of traffic at goes flying past there and don’t care if you are in and 1 ton truck trying to get out or pull in they’ll run right up on you before ever even thinking of hitting the brakes or slowing down

Jamie M. en

Grado:

Best Uhaul location I've ever used! Easy pickup and knowledgeable staff. Great experience!

Jauquawn F. en

Grado:

The young lady at the front desk was perfect, super friendly and very efficient. I was in and out very quickly. I came like 10 minutes before close and she still treated me as if the place just opened! Great hire Uhaul!!!

Sandra C. en

Grado:

I had the best customer service experience. Keep up the great work!

Brittinnie A. en

Grado:

Friendly, knowledgeable staff! Not a single problem! I definitely recommend this location.

Craig T. en

Grado:

Charged me for insurance that I didnt want. Had to wait to be refunded, then charged for proper amount. Both charges was withdrawn from bank acct, so had to spend an hr on phone to fix it. FUCK UHAUL

Joseph H. en

Grado:

Heather was incredibly helpful and confirmed all the information in a timely fashion.

LESTER J. en

Grado:

I rented a UHaul trailer from this location and everything was very professional.. The customer care was excellent and extremely helpful. I highly recommend this location for other customers.. Thanks UHaul and keep up the great job !!!

Jamie M. en

Grado:

El cliente no dejó un comentario.

Jimmy S. en

Grado:

El cliente no dejó un comentario.

Joshua S. en

Grado:

El cliente no dejó un comentario.

Rich B. en

Grado:

Do move the location at the last minute and just send email to the customer.

Chris B. en

Grado:

Picked up, asked to drop off across town, but I was going to be charged $250 for a wrong location fee. After I had dropped the truck at the other location, so I called to sort out the charges, and was told I had to go to the other store, pick up the truck, drive across town and drop it off. After I dropped the truck off as asked, I ended up being charged for an additional day and told I should have read my contract.... they're employees are not well trained and it ended up costing me. So be careful of you rent here.

Cynthia D. en

Grado:

The staff was very friendly and helpful.

steve W. en

Grado:

El cliente no dejó un comentario.

Michael K. en

Grado:

El cliente no dejó un comentario.

Robin T. en

Grado:

El cliente no dejó un comentario.

Derek R. en

Grado:

Great friendly staff.

Jamie M. en

Grado:

El cliente no dejó un comentario.

Richard C. en

Grado:

El cliente no dejó un comentario.

Linda O. en

Grado:

El cliente no dejó un comentario.

Jamie M. en

Grado:

Great staff and plenty of equipment available! Five stars!

Jeff C. en

Grado:

I needed a 60 deposit.now can't get my deposit back for 7 days while it comes in the mail

Jamie M. en

Grado:

Friendly, efficient staff. Even on a busy Saturday, they were quickly getting people in and out. Highly recommend!

Fahem A. en

Grado:

El cliente no dejó un comentario.

Richard O. en

Grado:

El cliente no dejó un comentario.

JOE W. en

Grado:

No improvement needed. Great service, great vehicle.

David J. en

Grado:

El cliente no dejó un comentario.

ALLAN C. en

Grado:

VERY HELPFUL STAFF, VERY KNOWLEDGEABLE AND COURTEOUS!!

Thomas C. en

Grado:

Nothing! The young lady did a great job.

Nick J. en

Grado:

At nearly a dollar a mile, it's a little pricey.

casey S. en

Grado:

El cliente no dejó un comentario.