Customer Reviews for Southeast Storage Wetumpka North
(U-Haul Neighborhood Dealer)

Rating:

5.0

The worker there was very nice he helped me tremendouslyI would hire him if I was looking for an employee

Rating:

4.0

Please Try to Always Communicate with Staff Members if the Reservation pick Up date has been changed. And Please make sure that the Staff Member make the changes in the Computer that day for the new Reservation pick up date. Instead of allowing the new Reservation date to be Canceled or transferred to a different location for pick up. I was disappointed about that, but it all worked out for the good. A Special Thank You for the Wetumpka U-HAUL Rental Staff for being able to fix my changed Reservation date. Thank You allowing me to use your U-HAUL Rental Service.

Rating:

5.0

Thanks for help with the backing up!

Rating:

5.0

I needed a vehicle immediately due to an accident. This location had a vehicle available that was exactly what I needed.

Rating:

4.0

The vehicle was not well maintained the truck pulled hard to the right when braking, the parking brake did not work, the driver’s side mirror shook so bad while driving you couldn’t see out of it and finally the check engine light would come on then go off and come back on then off.

Rating:

5.0

Everything’s great. Nervous about the uhaul truck parking had go over the curb. Other than that everything was great.

Rating:

4.0

Katrina was efficient and rental was painless.

Rating:

5.0

You are doing a great job and I appreciate that we are done

Rating:

2.0

Personnel at location made it seem like we were an inconvenience and didn't want the equipment returned there, even though the contracted said that was where it was supposed to be dropped off.

Rating:

5.0

Everything was great

Rating:

3.0

Scheduled for a drop off at this location, place was closed and there was no where to park the truck

Rating:

4.0

Got me in and out quickly and efficiently.

Rating:

5.0

Not scheduling apointments on top of each other

Rating:

3.0

The staff was accommodating and the location was fine everything was clean and any question I had got answered in a timely manner. The only issue I had was that there wasn't a dolly or mats which made things more challenging moving but it's not a huge deal.

Rating:

1.0

Katrina did not explain added cost for picking up early, did not know weight of trailer and unable to explain type of brakes, nor willing to find out. This pick up location is worthless. Also could get no assistance when calling uhaul for information, was routed to 7 different offices with no answers. Total fail and will not use Uhaul again.

Rating:

5.0

Vehicle was over due for maintenance.

Rating:

2.0

My return message instructions wasn’t sent until the next day AFTER I had already returned the rental. I was a little confused with the return process so I called customer service to straighten it out but I was still charged extra $20 because of where the truck was returned I assume. Plus I returned it the same day several hours earlier than my rental time.

Rating:

5.0

Excellent service!!

Rating:

4.0

The entry is locked and there is a sign on the door with a phone number to call for assistance upon arrival.

Rating:

3.0

Improve the U-Haul website

Rating:

5.0

Everything was fine no problems

Rating:

5.0

Nothing

Rating:

2.0

The employee was rude and disagreeable. He didn't want to take my drop off even though it was a requested drop off location.

Rating:

5.0

All good

Rating:

5.0

Nothing that I know of.

Rating:

5.0

The only issue I had was the website open and close times were incorrect. Staff were awesome!

Rating:

2.0

When I dropped of the trailer the same day I rented it I was told everything was taken care of. But the employee did not do her job. She did not register the trailer turned in on Saturday it was not checked in till the following Monday which meant I was overcharged. Not happy about it at all. Had to go back there after calling U Haul customer service and getting no help. Was supposed to hear from UHaul within 72 hours, never heard a thing from UHaul. Another attendant at the drop off location had to fix the issues, David Page was his name. Since not hearing from UHaul I would seek other companies for future rentals.

Rating:

4.0

YALL KEPT IT CUTE LOVES 🥰 -STEEZY T🥶

Rating:

3.0

Overcharged for 45 minutes late on return. Only revealed the overcharge after the trailer was returned. I will never rent from here again and advise anyone else to not rent from them.

Rating:

3.0

The truck was old and beat up. Even the guy who worked there said he didn’t know why they assigned that one to anyone because of how old and run down it was. The battery died on the first day which caused us to have to keep it a second day. We called and got the battery replaced and we were told they’d wave the second day of fees since otherwise we would have had it back before then only to find the next day when we went to return it we still had all those fees attracted to our account. The truck shouldn’t be rented out to anyone else and it’s complete bull to not uphold what you tell a customer.

Rating:

5.0

The location did not have my drop off information. I showed the receipt to the staff and all was good. Extremely I understanding and courteous.

Rating:

2.0

My contract was not correct; wrong mileage off by 4.5 miles and gas in vehicle not correct. Below 1/4 tank. Truck not cleaned out. Empty drink bottles behind seats and she retrieved key from box so truck never checked in? My entire rental experience was a nightmare from the beginning . When I leased a truck days in advance and then confirm from states away and arrive to pick up and truck NOT AVAILABLE UHAUL MUST DO BETTER!! Upon arriving at second pick up site the person was inadequately trained and I had to reach out to Scheduling a managers for conference training call and “ make shift” items to complete my previously confirmed leased items.

Rating:

1.0

The staff was friendly but unable to answer basic questions or check the vehicle in on the day I returned it. I had to call repeatedly to have the return accomplished. Very frustrating.

Rating:

4.0

Everything was fine until I was accused of not returning the trailer. Once I presented proof, I was still erroneously charged a $20 late fee even though the trailer was returned at the agreed upon time in my contract.

Rating:

5.0

Check the AC The air conditioner died with about 3 hours left in the trip...in 96 degree weather.

Rating:

1.0

I had to clean the U-Haul and fold blankets that I didn't even use bc they will charge you a $25 cleaning fee. Then they told me I had to fill the gas back to where it was and I put $15.14 in it before I dropped it off and they charged me $13.75 on my bill for gas.

Rating:

3.0

This comment is not about the above mentioned facility, rather uhaul in general. The entire process of reserving and pick up was a ridiculous ordeal. I reserved a 20 foot truck with an auto transport trailer. The pick up location was changed by uhaul to a completely different city for the truck and a different location in the original city for the trailer. Upon arrival for the truck there was no 20 foot as reserved, only a 26 foot truck of which I was told two people were waiting for. Fortunately my reservation was at noon, so I got the truck. Of course, this meant a bigger vehicle, which means more weight and less gas mileage thus more costly. There were three auto transports parked there, so obviously asked about using one instead of having to drive to another location to get one. I was told they were either broken or already reserved. So, I went back to my home city to pick up the transporter. When I got there, they of course didn’t have one and spent the next thirty minutes trying to locate one. The one they found was over an hours drive away. I told them about the other location having some but were not available. They called that location while I was standing there and was told they did have one. I reluctantly drove back to where I got the truck (30 minutes) instead of driving an hour to get the trailer. Once there I was told none were available. The agent said uhaul does this all the time of making reservations that aren’t available or to different locations. After several minutes the agent acquiesced and gave me the trailer knowing full well he had just created a difficult situation for himself with the next customer. I truly appreciated his response.

Rating:

5.0

very friendly and office smelled AMAZING with a friendly vibe.

Rating:

5.0

None! Professional staff

Rating:

5.0

The gentleman helping me at this location was great.

Rating:

1.0

Have what they reserved at the location it is supposed to be. Provide more refunds when u mess up their day and definitely work on customer service. Horrible

Rating:

5.0

Continue the excellent service that I received.

Rating:

5.0

Nothing at all

Rating:

3.0

Personal that know how to type faster...it was slow to rent.