Customer Reviews for Southeast Storage Wetumpka North
(U-Haul Neighborhood Dealer)

460 reviews

8416 US Hwy 231   Wetumpka, AL 36092

(334) 514-4840

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 8 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(334) 514-4840

8416 US Hwy 231
Wetumpka, AL 36092

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 8 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Mark McLemore 
Rating:
5.0

Customer did not leave a comment.

Steve Mann 
Rating:
5.0

Thanks for help with the backing up!

Gaye Ellis 
Rating:
5.0

Customer did not leave a comment.

edward mongomery 
Rating:
5.0

I needed a vehicle immediately due to an accident. This location had a vehicle available that was exactly what I needed.

MICAH WARD 
Rating:
4.0

Customer did not leave a comment.

Robert Finner 
Rating:
4.0

The vehicle was not well maintained the truck pulled hard to the right when braking, the parking brake did not work, the driver’s side mirror shook so bad while driving you couldn’t see out of it and finally the check engine light would come on then go off and come back on then off.

WILLIAM BABLITZ 
Rating:
5.0

Customer did not leave a comment.

Joseph Stark 
Rating:
5.0

Customer did not leave a comment.

Victoria Coleman 
Rating:
5.0

Customer did not leave a comment.

Kassandra Clocherty 
Rating:
5.0

Customer did not leave a comment.

Joseph Stark 
Rating:
5.0

Everything’s great. Nervous about the uhaul truck parking had go over the curb. Other than that everything was great.

Andrew Waggoner 
Rating:
5.0

Customer did not leave a comment.

Danny Street 
Rating:
4.0

Katrina was efficient and rental was painless.

Robert Born 
Rating:
5.0

Customer did not leave a comment.

Sharon Hudgins 
Rating:
5.0

Customer did not leave a comment.

Stewart Ebbinga 
Rating:
5.0

Customer did not leave a comment.

Robert Henderson 
Rating:
4.0

Customer did not leave a comment.

BILL WHATLEY 
Rating:
5.0

You are doing a great job and I appreciate that we are done

Johny Moore 
Rating:
3.0

Customer did not leave a comment.

Matthew McClure 
Rating:
2.0

Personnel at location made it seem like we were an inconvenience and didn't want the equipment returned there, even though the contracted said that was where it was supposed to be dropped off.

ronald lyman 
Rating:
4.0

Customer did not leave a comment.

Imogene Hall 
Rating:
5.0

Customer did not leave a comment.

Chase Jenkins 
Rating:
5.0

Customer did not leave a comment.

Dauntee Harris 
Rating:
5.0

Customer did not leave a comment.

Ronnie McKinney 
Rating:
3.0

Customer did not leave a comment.

Mollie Frederick 
Rating:
5.0

Customer did not leave a comment.

edward mongomery 
Rating:
1.0

Customer did not leave a comment.

Rose Steward 
Rating:
3.0

Customer did not leave a comment.

Brady Mullins 
Rating:
5.0

Customer did not leave a comment.

Abram Martin 
Rating:
5.0

Everything was great

Aaron Knight 
Rating:
3.0

Scheduled for a drop off at this location, place was closed and there was no where to park the truck

Josh Sanders 
Rating:
5.0

Customer did not leave a comment.

Leslie Hansen 
Rating:
4.0

Got me in and out quickly and efficiently.

WILLARD MARTIN 
Rating:
5.0

Customer did not leave a comment.

Clarence Redrick 
Rating:
5.0

Not scheduling apointments on top of each other

Dean Compton 
Rating:
4.0

Customer did not leave a comment.

Tara Phillips 
Rating:
3.0

The staff was accommodating and the location was fine everything was clean and any question I had got answered in a timely manner. The only issue I had was that there wasn't a dolly or mats which made things more challenging moving but it's not a huge deal.

Adam Olsen 
Rating:
3.0

Customer did not leave a comment.

angela arey 
Rating:
1.0

Katrina did not explain added cost for picking up early, did not know weight of trailer and unable to explain type of brakes, nor willing to find out. This pick up location is worthless. Also could get no assistance when calling uhaul for information, was routed to 7 different offices with no answers. Total fail and will not use Uhaul again.

Toxie Robbins 
Rating:
4.0

Customer did not leave a comment.

Sharon Hudgins 
Rating:
5.0

Vehicle was over due for maintenance.

Vinod Kumar 
Rating:
4.0

Customer did not leave a comment.

Mike Dennis 
Rating:
5.0

Customer did not leave a comment.

Leona Walker 
Rating:
2.0

My return message instructions wasn’t sent until the next day AFTER I had already returned the rental. I was a little confused with the return process so I called customer service to straighten it out but I was still charged extra $20 because of where the truck was returned I assume. Plus I returned it the same day several hours earlier than my rental time.

Dameon Pearson 
Rating:
5.0

Excellent service!!

Japonica Rudolph 
Rating:
4.0

The entry is locked and there is a sign on the door with a phone number to call for assistance upon arrival.

John Pine 
Rating:
3.0

Improve the U-Haul website

Bobbie Nestor 
Rating:
3.0

Customer did not leave a comment.

Timothy Oliver 
Rating:
5.0

Customer did not leave a comment.

Katrina Brown 
Rating:
5.0

Everything was fine no problems

Robert Hunt 
Rating:
5.0

Customer did not leave a comment.

ken sanders 
Rating:
4.0

Customer did not leave a comment.

PATRICIA KENDRICKS 
Rating:
5.0

Nothing

Sierra Thompson 
Rating:
5.0

Customer did not leave a comment.

Shelly Purter 
Rating:
2.0

The employee was rude and disagreeable. He didn't want to take my drop off even though it was a requested drop off location.

Rob Warren 
Rating:
5.0

All good

mike guy 
Rating:
5.0

Nothing that I know of.

Kathryn McDonald 
Rating:
5.0

Customer did not leave a comment.

Nicole Miller 
Rating:
5.0

The only issue I had was the website open and close times were incorrect. Staff were awesome!

Coni Csudle 
Rating:
2.0

When I dropped of the trailer the same day I rented it I was told everything was taken care of. But the employee did not do her job. She did not register the trailer turned in on Saturday it was not checked in till the following Monday which meant I was overcharged. Not happy about it at all. Had to go back there after calling U Haul customer service and getting no help. Was supposed to hear from UHaul within 72 hours, never heard a thing from UHaul. Another attendant at the drop off location had to fix the issues, David Page was his name. Since not hearing from UHaul I would seek other companies for future rentals.

Cecil Meyers 
Rating:
4.0

Customer did not leave a comment.

Matthew Harris 
Rating:
5.0

Customer did not leave a comment.

ALAN BROWN 
Rating:
5.0

Customer did not leave a comment.

Bruce Crownover 
Rating:
4.0

YALL KEPT IT CUTE LOVES 🥰 -STEEZY T🥶

jordan turner 
Rating:
3.0

Customer did not leave a comment.

Christopher Hill 
Rating:
4.0

Customer did not leave a comment.

John Arana 
Rating:
3.0

Overcharged for 45 minutes late on return. Only revealed the overcharge after the trailer was returned. I will never rent from here again and advise anyone else to not rent from them.

Perry Fulton 
Rating:
3.0

The truck was old and beat up. Even the guy who worked there said he didn’t know why they assigned that one to anyone because of how old and run down it was. The battery died on the first day which caused us to have to keep it a second day. We called and got the battery replaced and we were told they’d wave the second day of fees since otherwise we would have had it back before then only to find the next day when we went to return it we still had all those fees attracted to our account. The truck shouldn’t be rented out to anyone else and it’s complete bull to not uphold what you tell a customer.

William Bleckley 
Rating:
5.0

The location did not have my drop off information. I showed the receipt to the staff and all was good. Extremely I understanding and courteous.

Karl Patillo 
Rating:
2.0

My contract was not correct; wrong mileage off by 4.5 miles and gas in vehicle not correct. Below 1/4 tank. Truck not cleaned out. Empty drink bottles behind seats and she retrieved key from box so truck never checked in? My entire rental experience was a nightmare from the beginning . When I leased a truck days in advance and then confirm from states away and arrive to pick up and truck NOT AVAILABLE UHAUL MUST DO BETTER!! Upon arriving at second pick up site the person was inadequately trained and I had to reach out to Scheduling a managers for conference training call and “ make shift” items to complete my previously confirmed leased items.

victoria randall 
Rating:
1.0

The staff was friendly but unable to answer basic questions or check the vehicle in on the day I returned it. I had to call repeatedly to have the return accomplished. Very frustrating.

Michelle Walden 
Rating:
4.0

Everything was fine until I was accused of not returning the trailer. Once I presented proof, I was still erroneously charged a $20 late fee even though the trailer was returned at the agreed upon time in my contract.

James Fuller 
Rating:
5.0

Check the AC The air conditioner died with about 3 hours left in the trip...in 96 degree weather.

Harry Gustafson 
Rating:
4.0

Customer did not leave a comment.

John Huey 
Rating:
3.0

Customer did not leave a comment.

Linita McCord 
Rating:
1.0

I had to clean the U-Haul and fold blankets that I didn't even use bc they will charge you a $25 cleaning fee. Then they told me I had to fill the gas back to where it was and I put $15.14 in it before I dropped it off and they charged me $13.75 on my bill for gas.

Jeremy Smith 
Rating:
5.0

Customer did not leave a comment.

HURLEY TAYLOR 
Rating:
5.0

Customer did not leave a comment.

Jonathan Isbell 
Rating:
3.0

This comment is not about the above mentioned facility, rather uhaul in general. The entire process of reserving and pick up was a ridiculous ordeal. I reserved a 20 foot truck with an auto transport trailer. The pick up location was changed by uhaul to a completely different city for the truck and a different location in the original city for the trailer. Upon arrival for the truck there was no 20 foot as reserved, only a 26 foot truck of which I was told two people were waiting for. Fortunately my reservation was at noon, so I got the truck. Of course, this meant a bigger vehicle, which means more weight and less gas mileage thus more costly. There were three auto transports parked there, so obviously asked about using one instead of having to drive to another location to get one. I was told they were either broken or already reserved. So, I went back to my home city to pick up the transporter. When I got there, they of course didn’t have one and spent the next thirty minutes trying to locate one. The one they found was over an hours drive away. I told them about the other location having some but were not available. They called that location while I was standing there and was told they did have one. I reluctantly drove back to where I got the truck (30 minutes) instead of driving an hour to get the trailer. Once there I was told none were available. The agent said uhaul does this all the time of making reservations that aren’t available or to different locations. After several minutes the agent acquiesced and gave me the trailer knowing full well he had just created a difficult situation for himself with the next customer. I truly appreciated his response.

Marty Hupp 
Rating:
5.0

Customer did not leave a comment.

Anjanette Russell 
Rating:
5.0

very friendly and office smelled AMAZING with a friendly vibe.

Tonisha Spears 
Rating:
5.0

None! Professional staff

Michael Simpkins 
Rating:
5.0

Customer did not leave a comment.

BERNARD CROSBY 
Rating:
4.0

Customer did not leave a comment.

Wesley Branson 
Rating:
5.0

The gentleman helping me at this location was great.

Jonathan Duty 
Rating:
1.0

Have what they reserved at the location it is supposed to be. Provide more refunds when u mess up their day and definitely work on customer service. Horrible

Kim Grammer 
Rating:
5.0

Continue the excellent service that I received.

joe Addison 
Rating:
3.0

Customer did not leave a comment.

Jeremy Gagnon 
Rating:
5.0

Customer did not leave a comment.

Thomas Gauthey 
Rating:
5.0

Nothing at all

John Lamberth 
Rating:
4.0

Customer did not leave a comment.

Stephen McConnell 
Rating:
5.0

Customer did not leave a comment.

Willie Patton 
Rating:
3.0

Personal that know how to type faster...it was slow to rent.

Nancy Vatca 
Rating:
5.0

Customer did not leave a comment.

Kyle Strenght 
Rating:
4.0

Customer did not leave a comment.

Jeremy Hughes 
Rating:
4.0

Customer did not leave a comment.

Paul Schwartz 
Rating:
4.0

Customer did not leave a comment.

cory graves 
Rating:
5.0

Customer did not leave a comment.

Roy Jenkins 
Rating:
5.0

Customer did not leave a comment.

JIMMIE IPPOLITO 
No reviews have been submitted for this location.

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