Customer Reviews for Southbridge Gas Station & Auto Repair
(Distribuidor de U-Haul del vecindario)

257 comentarios

176 Worcester St   Southbridge, MA 01550

(508) 764-6012

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(508) 764-6012

176 Worcester St
Southbridge, MA 01550

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The rental experience went well and I was pleased. The only thing I found that I would change is that I could not figure out if the van had a working odometer so I could track the actual miles I drove vs what I was charged for.

WILLIAM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MASON K. 
Clasificación:
5.0

Horrible customer service by some guy name Josh H from the regional dispatch team. If thats his real name and team as he hesitated before telling me. Straight up called me a lair and also told me there was no equipment available. I ended up finding a trailer myself. Never trust the people who call you from +14135352432. Never again.

ZENAS W. 
Clasificación:
4.0

The phone app system was a complicated hassle

WILLIAM M. 
Clasificación:
1.0

two days before our scheduled pickup I called all three levels of contact: the local pickup point, the regional center with a regional area code, and the 800 number to inform them of a time change in our plans. All said "fine, it's logged. No problem." We showed up: they had given away our rental. No acknowledgement, no fix to the problem. Astounding.

STACY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce M. 
Clasificación:
1.0

I called to tell them that I could be up to 45min late picking up my truck. My reservation was from 11:30am-3:30pm. I was told that I would have to return the truck by 2:30pm because they overbooked the truck to another person. I could not get the tuck back by the new time, and they charged me for a full second rental. This is a breach of contract because my original reservation was not honored. I should not have to pay for a second reservation.

KEITH C. 
Clasificación:
4.0

This is regarding on-line reservation. I was not pleased with the fact that I could make a reservation online for a certain day, time, and location, but then a truck was not actually available.

ADAM T. 
Clasificación:
4.0

Service was excellent. I was in the rental van in less than 15 min. The price was more than fair.

PAUL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUZ D. 
Clasificación:
4.0

El cliente no dejó un comentario.

TYLER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSEMARIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry V. 
Clasificación:
4.0

Not sure. Very good service. No complaint.

MARCEL L. 
Clasificación:
1.0

I reserved a trailer and was notified less than 24 hours before my reservation regarding how it wasn't available. When someone makes a reservation it “reserves” a product so they can have it garnered on a certain date. I spoke with customer service snd they didn't help or have any care for the issue that was put on to me that wasn't my fault. On top of this they couldn't find any available trailers for me as a replacement. Then I asked if they could get me a truck and they charged me double and I had to call to fix the price because they were charging me for a location I wasn't moving from. Absolutely horrible experience where I had to jump through hoops and sit on the phone for over two hours to resolve this snd it wasn't even resolved in the end as I had to spend extra money than I intended to move my things. I would never recommend Uhaul to anyone after this experience.

ALESSANDRO T. 
Clasificación:
4.0

No issues or complaints.

Anthony S. 
Clasificación:
4.0

El cliente no dejó un comentario.

richard B. 
Clasificación:
3.0

The Southbridge location manager, a woman was very helpful when I hitched up. Her cohort, a man was extremely rude when I returned the trailer. He refused to help me unhitch or move it. Finally is helper who was working on a truck repair helped me, It was extremely poor service.

MADELEINE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRAYAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE B. 
Clasificación:
3.0

Well done

William N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeremiaha J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNN L. 
Clasificación:
5.0

Make sure the system doesn't crash when returning truck.

Wendy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

wayne B. 
Clasificación:
3.0

El cliente no dejó un comentario.

matthew P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHLEEN N. 
Clasificación:
5.0

Easy rental and return. Truck was clean inside and out.

NADINE N. 
Clasificación:
5.0

The staff was kind and was willing to adjust my time for the rental. They were great when it came to renting the truck and equipment that I needed. And even better at being kind and understanding when problem arrised with time ( on my end). They were very helpful and changed my time accordingly.

Deborah T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHEILA M. 
Clasificación:
5.0

Yes they was amazing the customer service was awesome they went above and beyond to help me I will give a 100 all around

Samantha A. 
Clasificación:
2.0

The rental process was not efficient at all. Especially on a Sunday when no one was around. It's ridiculous that I was responsible for cleaning the whole truck off of snow and ice that morning and having no way to get snow off the truck roof and yet I get charged for some wetness on the floor mats? I will never rent from u-haul again. Your excessive charges are ridiculous.

Todd C. 
Clasificación:
5.0

El cliente no dejó un comentario.

peter C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna T. 
Clasificación:
4.0

El cliente no dejó un comentario.

kelvin C. 
Clasificación:
5.0

very satisfied good location

Paul B. 
Clasificación:
2.0

Looks like a junk yard

Kenneth A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy Lu M. 
Clasificación:
5.0

The woman was very professional and explained the whole uhaul process to me. She also explained about the reservation I can make by myself to rent when they are closed. Family oriented place who know how to treat customers. I would use this location all the time.

katlyn N. 
Clasificación:
3.0

Nada

George F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trista B. 
Clasificación:
2.0

This was a family run business with no professionalism or good customer service. First of all there was barely an acknowledgement of my existence. Teenage kids were slouched in the office eating and arguing together. Mom and dad were just as hot of a mess. I ordered blankets as well and there was no mention that they weren't available. I had to go back and ask. At that time she told me she gave them away to another customer.

ELISA R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dan B. 
Clasificación:
5.0

Absolutely the best.

junior B. 
Clasificación:
3.0

El cliente no dejó un comentario.

thongchanh S. 
Clasificación:
5.0

El cliente no dejó un comentario.

pauline B. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATTI B. 
Clasificación:
5.0

El cliente no dejó un comentario.

fred F. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard B. 
Clasificación:
1.0

Worse drop off experience

YESABEL C. 
Clasificación:
3.0

Good service

Johnny L. 
Clasificación:
5.0

Staff was super friendly and eager to help with my needs... I will be a repeat customer

cory M. 
Clasificación:
4.0

I have a question concerning my final charges that has not been answered yet.

richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle L. 
Clasificación:
5.0

Allow the location to deal with the rental AND returns. The app did not work correctly when returning the vehicle and after a long day of moving I wasted 1/2 hour trying to return it. I was not happy. On a better note the people that I did the rental with at the location were very kind and accommodating. Thank you to them!

jeff B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
3.0

El cliente no dejó un comentario.

alex F. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

khalid G. 
Clasificación:
5.0

Excellent customer service, will rent again! Very Friendly

Dominic C. 
Clasificación:
3.0

Place was fine even though I checked in and they still charged me late fee. Called and woman said I would get it back a manager would reach out. Manager reached out and told me too bad. I wasn't late and have to bring my own jack just to get the thing hooked up wasting an hour of my time. Hate uhaul.

Victor C. 
Clasificación:
3.0

Hi - I would rate the location higher if they had followed the order. When we ordered, we asked and submitted to pay for additional add ons. NONE were included - and there wasn't even a dolly on the truck. Disappointing.

STEVEN D. 
Clasificación:
5.0

I had a reservation for 215 I got there for 145 and I was told that my 20 foot truck won't be available reminding you that i already drove 30 minutes to pick the truck from that location. So i did rent a 15foot truck which it didn't do the job that i wanted for and now i had to hire a private driver to help me out and payed another extra $100 . So If you don't know that you will have that truck available then why you do the reservation ?! I like to speak to a manager please.

Blerina T. 
Clasificación:
5.0

Excellent service

Glenn N. 
Clasificación:
5.0

People are nice they helped me hookup the trailer and accomodated my concern. I will definietly recommend this uhaul location.

jay V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
5.0

Todo fue super

betsy M. 
Clasificación:
1.0

She was on the phone whole time tryin to take of me! Also talkin with two other people in the room was very rude couldn't hear half of what she was sayin because other people talkin in room as well

Janet G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi R. 
Clasificación:
5.0

Everything was great!!

David R. 
Clasificación:
1.0

Unprofessional

Peter T. 
Clasificación:
5.0

Sue was amazing to work with and made the experience so pleasant.

John F. 
Clasificación:
5.0

Extraordinario servicio al cliente

wilfredo A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven L. 
Clasificación:
1.0

The process took close to 2 hours to pick up the truck. The online process is dreadful. We waited in the parking lot near the truck. It was very stressful. I attempted to call for assistance and was provided a video via text which was already available on the web. Overall, it was a very poor and stressful renting process

Jose R. 
Clasificación:
3.0

Accidentally clicked the 24/7 pick up online option and was offered no assistance when we got to this location. It would have gone much quicker if we had help and didn't have to keep going back to ask questions. All in all the staff were nice, however we wished we had more help.

Tyler S. 
Clasificación:
5.0

The location is a mess but service and process was fine

Paul S. 
Clasificación:
3.0

The rental site is ok. Is you guys as a company who suck. You are not honest with your charges. I will never rent again with you guys.

JORGE R. 
Clasificación:
2.0

Garage was dirty nobody wearing masks didn't even get a receipt the woman was too busy nailing license plates up on the wall told me I would get it via email instead later that day. Truck was clean and ran well and Italy which appears to have

MICHAEL C. 
Clasificación:
2.0

There was no help at the time I returned the truck. It was my first time using uhaul. The gas station owner told me "you have to do it yourself" with no explanation at all. When dropped the keys and left I called uhaul to ensure I was all set and they told me I had to return to the location and do the return from my phone while in there. I was several miles away. Totally bad experience. The truck was filthy.

victor V. 
Clasificación:
2.0

El cliente no dejó un comentario.

montana R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SULYMAN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DILIO M. 
Clasificación:
5.0

Great communication and customer service!

Rich L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steph L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Israel V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael O. 
Clasificación:
1.0

Went there to pick up my auto transport. When I arrived I was told to go back up the truck and do it myself. Then when I asked, since it was a very small gas station and I already had a 20ft U-haul truck, how was I going to get my car onto the transport I was told to "Go find a big lot and do it". I had to keep protesting that I was not attaching the auto transport myself to the uhaul truck that I had to rent and drive to another location to get the auto-transport. Then I was informed well they could do it but "there would be a fee if I wanted the workers at this location to attach my auto-transport to the uhaul" I had to protest again and tell them that they needed to attach it because how would I know if I did it correctly and that it was safe. I was driving almost 500 miles to Buffalo, NY. This location was awful to deal with and I would never recommend anyone to go there. The fact that they clearly knew I was correct that they had to hook-up the transport but they did not want to go out into the drizzle to do so was ridiculous. Even to the point they only offered to do it but I had to pay them extra!!

AMANDA A. 
Clasificación:
5.0

I had a good experience thanks to the very good people that Worked with me during this transaction if I find the need I would definitely use this location again

Alan G. 
No se han enviado comentarios para esta ubicación.

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